THE WORST!!!! Not only are they always sold out of items, but they say they don't have anyone to make them. Ridiculous! This McDonalds has always been $hitty, but when you think it can't get any worse, it does! They either don't speak English, they leave you waiting at the counter forever while they sit around and chat about life, or your order is wrong. This place also gave me the worst food poisoning ever!! Had to be hospitalized bc of it. I rarely ever eat here now since that happened, but if I do I stay away from any of their meat. Beware! Save yourself the problems, and drive a tiny further to Shawnee on k7 location. read more

So we ordered an original McChicken and i take a bite AND ITS SPICY!!i don't recommend this place it taste like shit! read more

I don't know why it's so hard for the Night Shift lady to just be kind to people, but the lady who's there in the evenings has the nastiest tone in an even worse mood. read more

12 minutes to get a double cheeseburger inside! Wow just wow! Still waiting here.... This might be the slowest mcd of all time

This place is not good. Very slow and forgot our fries and one other item. Took forever to get them from them and heard them making comments among each other after they forgot our food. read more

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Great service - front counter man was exceptionally customer focused. Playplace was very clean and safe. Food & drinks were very good and coffee was hot. read more

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My fish sandwiches were great, hot, not soggy to the last bite. The reason I won't go back is their policy of not allowing tips. I've tipped any time I've gone through drive through with no problem before. These poor kids work minimum wage. All Of a sudden I can't? New management that thinks they are hot shots? Shame, Micky D, Burger King, Sonic, and Arby's don't have this problem. read more

The dine-in service was somber and slow (about six minutes) since the disorganized staff were working to keep the busy drive-thru moving slowly. The dining area was clean with background music coming from a local FM station. This location had a play area for the kiddos, and the drive-thru was open 24 hrs. Overall meh. read more

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I know it's McDonald's and probably no one cares about Yelp reviews for McDonald's but this is consistently the worst McDonald's. Slow slow slow and incompetent workers. read more

The most expensive McDonalds I've ever been too. Prices were ridiculous. I guess the Dollar Menu doesn't exist here. Food was good though.

I have no idea how this McDonalds has bad reviews. I never have a bad experience here. My food is always hot and the customer service is usually very good. Sometimes too good. I love you guys but I'm not looking to have a casual conversation at 6am in the morning on my way to work, I'm barely awake lol. But I love that they are trying to be nice. My fries are ALWAYS hot. It's like they drop every batch fresh when they see me pull up. It's amazing. PLEASE keep it up and pass the formula to all the other McDonald's please because they have no idea what they're doing. This is like the Chick-Fil-A of McDonalds. Lol. read more

This place sucks! Ever since the remodel it is drive thru only, why remodel if we can't go in?! they have two lanes for the drive thru but the other one is always blocked off with a cone. Always a line, always slow, always SUCKS! If I could do a no star review I would. read more

This place sucks. They won't accept debit only cash for breakfast. Ridiculous...Worst McDonald's I've been to

Wish I could give it a zero. Tried to pre-order and prepay for a very large order not only was the young lady not interested in my order she wasn't interested in my money either. Went to Burger King spent about 150 bucks thanks for the heads up guys I won't be back. read more

You guys are always redoing the place but service is bad maybe put money into the people and not the place every five or so years!

We come here expecting gourmet service with off the grill perfectly cooked with the McDonald's fries we know and love and the lactose milkshake we dont deserve at 2 AM but with only one pissed off staff worker and backed up lines i would recommend you go there for the cookie tote and only the cookie tote. read more

They got my food wrong but I'd already left it was a large mocha something real simple whenever I came back the next day to get lunch because I was working in the area the owner was there and he refused to replace my mocha it was not made correctly at all and accuse me of lying about the fact that my mocha was made wrong the owner's name is Michael I'm a business owner myself and if a customer had a complaint about something that retails for less than $5 there's no way that I wouldn't replace it the customer service here is terrible read more

McDonald's - a person holding a cup of coffee - Fast Food Near Me - Bonner Springs, Kansas

It's mcdonalds. Not looking for 5 star establishment here but a little competence would be appreciated. Walk in and stood in the front waiting for someone to help us. Let's just say Daniel, whoever this gentleman is must be like the Mcdonalds God because even a manager could not work the register without this kid. Finally the manager figured it out and started ringing us up and then The elusive Daniel appeared! No sauce even after they asked the kinds we wanted, and it was like I was ordering steaks not chicken nuggets. Then the vomit happened, a kid in the playground started walking around all over the play place and the restaurant just puking. Thanks Mickey D's I'm good. Just go to the Burger King across the street or the Waffle House. Will be a lot easier. One of the two stars is for the red box movie rentals inside. read more

Just had the spicy McNuggets from McDonald's and boy were they good. Highly recommend

Wow! This is the second time we have visited this McDonalds and probably the last. The first time we were missing cheeseburgers from our order. Today we got up to the drive thru to place our order. One person (a young man) started taking our order and half way through placing our order another person (a young lady) broke in. When I was finished placing the order she asked if the order was correct but didn't give me time to respond. The problem was all of the drink orders were missing. When this was brought to her attention she got very snotty and said I didn't order any drinks. She finally said she would add the drinks and she would have a total at the window. VERY RUDE! I work in customer service and if the people under my supervision treated people like that they would be looking for a new job!!!! read more

Not a good place to eat at all service slow customer service is barely existent. Management very rude and the food sucks

Food was really good I had a couple problems with serving serving at any time the only very big Food problem was really good I had no problem serving at any time the only very big problem was I went in the play place with my kids to fing our snot and puke was in the play place I asked to see the manger to fing our he was lnt even their there were only employees no one higher I was super upset. Then they say,"we are so sorry sir", like they didn't even care then just gave me a coupon for a free fresh cookie that expired in 2 days but why would I want to eat there again that wasn't the only problem I had they got my order wrong I am not happy at all with McDonald's at all I would not suggest this to any one And we did this survey for a free frappe or McCafé and we did what we really thought bad service and it would not let us submit then we tried again with a lie that they had good service then it let us submit I will never be coming here again! Why would I come again?? was I went in the play place with my kids to fing our snot and puke was in the play place I asked to see the manger to fing our he was lnt even their there were only employees no one higher I was super upset. Then they say,"we are so sorry sir", like they didn't even care then just gave me a coupon for a free fresh cookie that expired in 2 days but why would I want to eat there again that wasn't the only problem I had they got my order wrong I am not happy at all with McDonald's at all I would not suggest this to any one And we did this survey for a free frappe or McCafé and we did what we really thought bad service and it would not let us submit then we tried again with a lie that they had good service then it let us submit I will never be coming here again! read more

Order had to be corrected twice and that's only after management corrected it then got home to eat and swallowed a hair out of my fries and found another one in my burger. No fixing that and why would I want to take another chance? Health department needs to review the practices at this place. This wasnt the first issue. read more

Came in for a quick bite. My fries had what I thought was green and black hair in them. The mgr informed me only the black one was hair the the green one was a cleaning pad. Was that supposed to make it ok to be in the fries? read more

Very incapable staff, and when you try point it out to managers, they become angry and either yell at the customer or just walk away with no resolution to the problem. read more

Stopped in this McDonald's today to order a quick bite on the way home wish I never had. The service was horrible and apparently the guy taking my order doesn't understand what NO PICKLES means even when he is told 4 times. Got my food to go because I wasn't eating in that lobby it was a mess and they weren't even very busy, Got out to the car and my food was cold and the buns were hard around the edges and of course there were pickles on the sandwich. I don't have high expectations of fast food but that was ridiculous. read more

I went through drive thru late night my food was hot even my fries..... Patricia and Michelle were very friendly......that's why I love Bonner Springs McDonalds.....doesn't matter what time it is they are worth the wait read more

Went through the drive-thru for some quick breakfast sandwiches. Got up to the window to pay for me food, the lady taking my payment took my bank card and slide the card thru the register, she ended up totally cracking my back card. Her response was I scan your card to hard and it broke, I'm sorry about that, you can go to the next window to get your food. So I go to the next window pick up my food, and then park my car. I go in the store to speak with the manager, her response to this is "oh I'm sorry about this what do you want me to do ". I'm like the people at this store are the rudest people I've ever meet . I had to catch myself from going rouge on them. So I just called Corp. McDonald and reported there rude ass. read more

Tuesday, 7-26-17 (5:23 p.m , Ticket #119.) Just picked up dinner by going inside to place our "to go" order. We know to ALWAYS check our order before leaving to make sure all items ordered are in the bag. Well here's to let everyone know you need to check your sandwiches as well. Our two fish sandwiches were MINUS the tartar sauce but the REAL KICKER was the McChicken sandwich which was MINUS THE CHICKEN. That's right folks - just bun, lettuce and mayo. Called immediately to report the issues to Emily and she said she could replace the McChicken but could do nothing for the fish meals. Too many restaurants between Bonner and our house that we will be going to from now on. I don't think they even deserved the one star I gave them. RUN THE OTHER DIRECTION! read more

I stopped by this location today to get a sandwich. A bacon Smokehouse crispy buttermilk chicken sandwich. The girl that took my order didn't repeat it back correctly. I clarified what I wanted at least I thought. When I got to the window and made sure she understood that I wanted the bacon Smokehouse crispy buttermilk chicken sandwich. She says that's what I repeated to you and you said the buttermilk chicken sandwich. I said no I wanted the bacon Smokehouse crispy buttermilk chicken sandwich. She was rude the entire time. When I got to the second window of the girl asked me to pull forward to the first stall I said Okay and she shut the window. Also rude. When the third girl brought me my food she handed it to me and said have a nice day turned around and walked away. There is no enthusiasm from these employees. They really seem to not want their jobs. There are plenty of people out there that would love to have a job. The sandwich was fantastic. Wish I didn't have to deal with the employees. read more

my husband and i stopped to grab something to eat on our way home from a friends house and was blown away at the experience. we placed a simple order: 2 mcdoubles, 2 sausage and egg mcmufifns, and 2 hashbrowns. we get to the window and the tell my the total and i hand them my card, they run it and hand it back with no reciept. then they tell me that our order isn't ready and to drive around the building and get back into the drive thru line. i told them there was no way i was doing that. as she was closing the door and walking away she yell at someone in the back "sh'e not gonna do it!". that made me start to get really mad. so when they bring my order to the window it's some tweaker looking dirty chick handing out my order. i sit in my car at the window to check my food and i find the just threw our food on the wrappers and completely halfassed the wrapping. when we got home i find one of my mcmuffins wasn't sliced properly and is half burnt, and the eggs on both were undercooked. the hash brown were crispy outside and completely mushy and sticky on the inside. this is the worst, out of many repeatedly bad, trips to this particular mcdonalds locations. read more