Worst place in all of Ladys Island. It's ran by a bunch of room temp IQ people with no understanding of customer service but expect fair wages for minimal skill and effort. I've been disappointed too many times here and finally decided to speak. Drive the extra time for a better choice. You will thank me. -3/5 stars (this place owes stars for taking up a place on Yelp) read more

Look at the reviews and be aware and beware. I haven't eaten at McDonalds in over 20 years( it disgusts me) but my grandkids are obsessed with it. Ordering breakfast in drive up at this location this morning was telling of these reviews. 10 minutes in drive up, the attitude and personalities of the men at the windows was horrendous. Wasn't charged correctly and had to repeat what I ordered to the pickup window multiple times, no apologies, no communication that was polite, just nasty nasty people. I regret not driving off for the grands sake, but will never go here for any reason again. Management and ownership are failing miserable at this location. 3 stars is expected at most fast foods, but reading all the other reviews, I failed my grands going here. Won't do it again. read more

My wife and I Waited in line for 20min for two large meals. People waiting In line behind us were getting there food and leaving. So I went inside to ask where my food was. And the manager told me they threw it out and that they will make me my order again. While I was waiting for my meal, the ""workers" behind the counter were slapping their hair, not knowing how to count and the manager was scanning a receipt from a low county urgent care in the lobby. It took them an additional 15 minutes to get me my food. When I got home and opened my McDonald's bag, they gave me the wrong size fries. Not a single "worker" in that McDonalds should be getting paid more than $1.25 an hour. Fire everyone and hire people who work. read more

For the first time in a long while, I've actually eaten McDonald's. It's usually just coffee and the occasional Egg McMuffin. I always use the McDonald's app to pay for it. This afternoon, I got a push notification that my points were expiring. Today. This McDonald's was along the way and so I stopped in any used the app to select my free reward item, a spicy McChicken sandwich. That's it. No drink, no fries. While waiting, I could see that the store needed cleaning. Spill on the floor, trash on the floor, spill on the counter of the condiments/soda station. The crew member who handed my my sandwich was polite and understandable when she called out my number. So that was nice. Opening it in the car, it was hot but they seemed to have missed half the lettuce and mayo not on the sandwich. Not sure what happened there. Overall? Could have been better. [Review 19477 overall - 1049 in South Carolina - 447 of 2023.] read more

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Absolute trash. Waited in line behind 1 car for over ten minutes. So long I turned off my car. They ended up with 1 item and all I had ordered was fries. The fries tasted awful like the oil was old and they were also stale. The staff never says thank you or even acknowledges you if you say thank you when they hand you your food. read more

Gave me a drink which I passed back to my 4 year old. Came back about 2 minutes later to ask what I ordered. Told her & she asked for the drink back. Gave me my drinks with no straws, 1 of my happy meals, my 2 cheeseburger meal (just how it comes) & pulled me up for my other happy meal. Went to give me my happy meal at the 3rd window & I asked for straws. Got home & my cheeseburgers were wrong. 1 had no cheese and only ketchup and mustard. The other had only cheese and onion. Terrible experience. Workers seem clueless read more

Seems like every time we go "their ice cream & smoothie machine is down" They just told us yesterday that it's not actually down, the workers are just too lazy to clean it at night. It's ridiculous & the people here are RUDE but get paid more than minimum wage read more

This has to be the worst McDonald's I have ever been to, the food took for ever there was no interaction with employees besides the hair the my husband pulled out of his mouth horrible food very dirty!! read more

Came before the dinner rush. Fries were stone cold. Asked for extra ketchup. Got none. How do these guys stay in business? I'll NEVER go back. read more

Worst group I've ever seen anywhere. They stand around talking to each other rather than wait on customers. They have never gotten my order correct. They're slow, they're rude and they have no idea what customer service is. I'll eat anywhere but here from now on. absolutely pathetic. read more

This is routinely the worst McDonald's in the area. We usually opt to drive well out of our way to another island if we get McDonald's. Employees are usually rude and they are always out of something. And not the usual ice cream b/c the machine is down. Good luck getting sweet tea here. Every time I come here I regret it. Tonight was no different. Save your money. read more

The ice cream was spoiled it tasted so bad it was like spoiled milk they also messed up our order

Went there at 9pm with a confirmation for an online order and was told they were closed. Told them my confirmation number and was told to call the 800 number for a refund. Told them their online hours do not reflect their closure and they turned the lights off and stopped responding. 10 other cars came and left including a confirmed door dash order. Now I have to jump through hoops to get a refund even though they knew they were closed when they took my order. If I could give zero starts I would. Terrible customer service and support, read more

Poor service every single time I go there. The employees treat you like crap. Payed for a smoothie, then was told there is no smoothies when i requested a refund I was told they had smoothies!! Waited ten minutes just to be asked what I needed. My smoothie, witch I never got. read more

This is the worst McDonalds I've ever been too. They claim that they open at 6 a.m., however, they usually just open up whenever they feel like it which is typically past 7. Their excuses range from "our manager isn't here yet so we can't do anything", "we ain't got no money cuz our manager aint here" to "we don't got enough people working today". I walked over one time to get something to-go from their lobby, and the lobby was closed at 8 a.m. because they said they only had enough people to man the drive thru. On the rare occasion that you can get service at the drive thru, it'll take anywhere from 5-15 minutes even without a line of cars. This is a seriously mismanaged franchise. read more

my family went in and no one was in the front, there was only one kiosk working. we ordered and proceeded to wait 30 minutes for food. the food was luke warm, order wasnt right, we didnt get any sauces, and only 1 out of 5 drinks was right. we walked outside and the same car was in the line ordering food... 30 minutes later. read more

This is not a good McDonalds. I have gone here a lot but that stopped as of today I will only go to the McDonalds in Shell Point from now on. I was in drive thru and at the food window I dropped the food bag. The lady gave me a really mad look and then slammed the window and walked away. I still needed my drink. But she didn't say a word to me and with the look she gave me. Nope I was not taking anything from her. So I pulled forward a little bit was able to get out and get my food this whole time did not see her again I will not come back here and I will be telling my friends It was the look she gave me and her not saying a word I said sorry as soon as the bag dropped. But again all i got was the mad look and a slammed window in my face. read more

Fucking trash. Workers are rude. Food is just terrible they don't even get ur order correct 90% of the time. Don't order in DoorDash especially. read more

While ordering, the person taking order had an attitude.... Ordered a fish sandwich. Only half a slice of cheese on the hard bun. Waste of money. read more

McDonald's - Fish sandwich... 1/2 cheese and hard as a rock! $8 trash! - Fast Food Near Me - Beaufort, South Carolina

I haven't visited a McDonald's in quite awhile. Was with a friend who was starving and wanted to run in "quick" and get a burger. You have to order from a kiosk that doesn't work. Workers laughing, chasing each other , using vulgar language- not willing to help. Actually they just ignore your calls. Even staring at them they refuse to acknowledge your presence. After waiting 20 minutes (no exaggeration) the burger was ice cold. I guess, since there is no ice in the ice machine for soda, they give you an ice cold meal. Have to really yell to get help- to be told you got the wrong meal. Handed another meal- except it wasn't the quarter pounder with cheese that was ordered. All tables were filthy and sticky. Avoid this establishment at all costs. Go hungry instead. read more

Can't even make a cheeseburger ketchup only correct isn't that the first step? Will not be back

I waited over 20 minutes for my food and still had to ask for straws. No apology or anything. Customer service was awful. I won't be going back!!! read more

And I have ordered a Mc chicken crispy and a number seven with nothing on it but catchup mustard and pickles Glad to see Brother phone ringing. customer service was awful and they still messed up my order. read more

Too bad I can't give it a half star!! This restaurant doesn't know what customer service and the culture is ghetto. Employees walking around with their pants dragging down to their knees. No one really talks much less acknowledge each customer. They can't get any orders correct. The Port Royal restaurant serves twice the size of crispy chicken sandwiches. Attempted to add (and paid for) bacon and cheese with no pickles and received my sandwich with pickles but no bacon or cheese, AGAIN!!!! Tried to call after I got home and realized my sandwich was wrong and I was ripped off but the phone number on the receipt is a FAX LINE!!!!! read more

McDonald's - Note the phone number. And the price for cheese and bacon, which I did not receive. - Fast Food Near Me - Beaufort, South Carolina

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The employees at this location are a joke. The girls in the drive thru think it's funny to make fun of the customers and everyone from the casher to the person handing you your food look like they are barely alive. They don't speak, smile or provide any customer service at all. They give you attitude if you ask for ketchup packets. read more

The food is what it is, McDonald's, but the service here is horrible. Like someone said it looks very nice but this is not fast food. I ordered two quarter pounder meals and it took twenty minutes. I would like to say it's not common but it is. No matter the line it is always a wait. Never less than 15 minutes and the attitude is horrible. read more

WORST MCDONALDS EVER. No one acts like they care about what they're doing. ALL of the drive thru people mumble and say WUT over and over, no matter how clear and concise you are speaking the English f'ing language. They tell you your sauce is in there when it isn't and then give attitude when you ask again. They mess up the order EVERY TIME. EVEEERRRY TIME. I shouldn't have to drive across town for decent fast food service. The fries ate routinely soggy. This is my 4th and final attempt at redemption. Never going back. I'll waste the gas and drive across town. read more

Truly don't think I've been to an establishment worse than this. They have no capability of problem solving, and they run an incredibly slow drive through. Don't come here unless you're willing to waste your time and fuel. read more

This is a modern looking McDonald's. It has recently been remodeled and looks great. The fountain machine is all touch screen. Very cool. Now the bad news, they have bad service. The employees seem more interested in their conversations between themselves and not concerned with serving the customers. They really don't seem to care, and it's a shame because the restaurant looks so nice. I guess if you dress up a pig it's still just a pig. The food is ok. It's what you'd expect from McDonald's. No better and no worse. read more

I only gave 1 star because 0 stars was not an option. Just spent 33 minutes in the drive thru. I really should have driven away. Clearly, they do not understand the drive-thru concept, which should be fast. 33 minutes is unacceptable. Do they wait for actual orders before they cook anything? The pick up window was filthy! It looked like there was chicken grease all over it. I can only imagine what the inside of the store looks like. Disgusting! Thankfully I'm only passing through town, as I'll never be back. read more

Very negative experience. I had 30 minutes to order and get back to work. Ordered on the digital screen: a quarter pounder, 10pc nuggets, dbl cheeseburger, medium frIes. No issue with the machine except no receiptt printed. Waited 20min for my order, it never came. They lost the order somehow so I told them what I ordered. Got my food 5min later, walked to the van, noticed there were no fries. Waited for fries. Finally drove back to the job site and opened the dbl cheeseburger... but found a plain chicken patty on bread. Very negative experience. read more

If you're expecting FAST food don't come here. The wait is extremely long. If it's not the wait time & you've received your order in a timely manner check your bags. They've forgot something. There isn't a single time in at least the last 3 years that I've received a correct order. I come here often due to the short commute from my home hoping something will change but always leave frustrated. Go to another McDonald's. Extremely poor management & staff. The staff are also unapologetic about their poor customer service and will in fact give you attitude when asked to correct the order. read more

takes to damn long to get bad food. Service is bad, long wait times not worth your money and time

Terrible ..no garbage cans outside The owner was dismissive. . Not enough help hired and a terrible attitude. . Never again read more

Was her for 1 McGriddle. The girl in the window told me to park by the side door but someone was already there, so I pulled in a spot. Wound up having to go in where the manager spoke to me with an attitude cause she couldn't find me. Where am I gonna go if someone is where you told me to park? This McDonald's picks bottom of the barrel people to work there. Yet they want 15 dollars an hour. read more

A sausage biscuit from McDonald's while traveling in the low country is taking a big chance. Biscuits were born here after all. But i found this McDonald's biscuit held up very nicely. The service was impeccable, very nice young people working here. Thanks. Cheap too! read more

Don't review fast food places often, but hoping some regional manager reads this. By far, the Lady's Island location has the worst customer service, wait times, errors, incompetence, we have ever experienced. It doesn't matter what time of the day you visit, be prepared for a 15 minute wait at the drive thru. Think you can get better service inside? Think again. Waited the same amount of time at the counter. We get quicker service at a sit down restaurant. If you visit just be prepared. Bring some reading material like the Bible or Moby Dick. You may need the former to get some spiritual peace and calm to quell your rising blood pressure. read more

If you want a disappointment look no further this place doesent give you all of what you ask for that are rude and say the ice cream machine is broken yeah right we all know it's not true this place sucks read more

I am at McDonalds for lunch and they are out of ketchup. Are you kidding me!!?? Funny thing is none of the employees seem to care. Never seen anything like this before. The fries are not nearly as good without ketchup. Now they are out of trays for the dine in customers! read more

McDonald's - No ketchup!! - Fast Food Near Me - Beaufort, South Carolina

Literally forgot half my order. And I ordered food for 6 people and only gave one ranch and charged for the rest? That doesn't even make sense. read more