I have tolerated this location in the past due to location. The past couple visits I ask myself why I go through a drive through for speed only to be asked to pull forward and wait, and wait, and wait. Once again today nobody behind and asked to pull forward. Chick-fil-A doesn't ask me to pull forward! So I cancelled my order and took my business elsewhere. McDonald's take note your loosing market people are tired of the bad service, and who cares attitude. Can't wait until your competition moves in across the road. read more

This place is okay. The food isn't always cooked the best and they aren't always fast through the drive through. But they are clean and have a big clean indoor play area for kids. read more

McDonald's - the front of the restaurant - Fast Food Near Me - Arlington, Texas

I was in line for 35 minutes and all I ordered was 2 pie's and got to the window to pay and told me they didn't have any I could have been told that at the order here so I can get out of line but instead I had wait for car to get out the way for me to leave read more

Can't have conversation with my family because the employees are hooping and hollering in the kitchen and lobby... Manager in the lobby shouting with her friends? Most unprofessional staff I've ever seen. Won't be stopping here again. Took close to 15 minutes to get our order... incorrect. Won't even try to ask for them to correct because we don't have time to wait read more

Okay, let's be honest. This may not be the greatest McD's in town, but at least it's there. Sometimes the food is cold, sometimes the soda is watered down, and sometimes service is off. Your order may get messed up. You may not understand the cashier at the window... But... It's McDonald's. Badababa I'm lovin' it. You know I'm right. In my experience with this location, a few times I have found my hamburger bun was cold, like it wasn't even heated. I also have ordered a Sprite and it tasted very watered down and flat. Maybe there was too much ice? Was the soda old? I know of people who have also had bad experiences here. They always end up being mad or TO'ed at the person working there who messed their order up and say rude things after driving away. I know because I was with them when it happened at times. On a lighter note, a lot of times this food leaves me with nasty smelling gas. I'm serious. Must be the meat or something. The grease. I dunno! All I know is that my gas smells like either unleaded gas or methane from Neptune within 72 hours of consuming a McDouble. That doesn't deter me from eating here, however. Their frappe drinks are swell. This store has its good points. No, it's not perfect. But be nice to the peeps working here...some of them have families to support. Really. Don't be rude to them. A little smile and encouragement goes a long way. Maybe that's why the service here is not so good, because people don't appreciate the employees enough. Just a thought. read more

This is the slowest Mcdonald's I've ever been to. I ordered Two mcdoubles and a water. I got the water, but waited for my burgers for 20 minutes and they brought me the wrong order. read more

They only prioritize the drive through so don't bother going in they will just do all their drive through orders first and you'll wait 15 min for something as small as just fries read more

This might be the worst McDonalds in America. And please stop saying you're open 24 Hours - you're not! Every time I go there before 5:00 A.M they are not taking orders or they're not taking credit cards. read more

Worst experience... 1: cashier kept saying my card was not accepted, asked to get manager and it was clarified (that the first cashier didn't know what she was doing) 2: Got our order wrong, had to come back and get it right, only to have it done wrong AGAIN!!! They had the receipt to read what was ordered and STILL GOT IT WRONG!! Never again coming!! read more

My biggest complaint is they up size your order without asking. All those extra dollars add up for them. This place was better before they remodeled. They added two drive thru ordering stations and they only use one of them most of the time. So much for efficiency. read more

Slow service & unfriendly staff. Arrived on time, waited in line to order breakfast, but they were so slow that time passed and it changed to lunch menu. They refused to sell breakfast. Smh. read more

I have no idea why I keep coming here. Once again I wait over 20 minutes for a bacon egg and cheese bagel. Could have driven to green oaks and 20 I less time. read more

Darius is a very nice and kind worker and was very nice to me and my friends going into McDonald's. If I was the manager I would definitely suggest to promote him and give him a raise for a warm and kind spirit and attitude towards customers. Definitely coming back. read more

I honestly never thought that at any point in my lifetime, I would ever write a McDonald's review. It's McDonald's for crying out loud; if you've been to one, you've been to 95 percent of them. Still there is that other 5 percent, which mostly encompasses specially designed stores, or even stores that go the extra mile to give a great experience (the Belt Line / 635 location comes to mind)...and then, there's the ones that just suck. The Sublett /287 McDonald's is the latter. Every time I work up the nerve to grab a bite from this place, I am always disappointed in some regard. It's a shame, too, because they clearly put a lot of time and money into the joint (it was recently remodeled). In the end, however, it doesn't matter what you do to the building itself if your team is a bunch of inept high school kids. Now, I'm not trying to bash on high schoolers in general, there's nothing wrong with working at a place like this at that age...but they're all just so BAD at it. It seriously feels like no one here gets trained at anything; everyone just stands around and talks until they are forced to do something. It doesn't help that the shift leaders themselves look like they're still wrapping up high school, and "leading" is still a foreign concept to them. That's it in a nutshell. I won't regale you folks with the several times they screwed up my orders, or just flat out forgot about me, but believe me, it happens. If you have to eat here, do it late at night, since you'll have an older team on deck. Otherwise, do yourself a favor, drive 2 miles in pretty much any direction, and eat at that McDonald's instead. read more

I only come to this location because its on my way home. That being said, this place sucks. I love the fact that the cashier took my money without counting, stuffed the ones into the drawer and when I asked where's my change, she replied "What change?" Of course that was before they messed up on my order yet again. The management is friendly enough to correct whatever mistakes happen, but everytime I go there, there's a new person waiting on me. And with such a high turnover, I don't think they'll ever have someone trained in there long enough for overall quality service. read more

Haven't been at the location in approximately 7 months and I will not return again. Purchased 2 1/4 pounders and both were cold and terrible. If we had not been on the road I probably would have returned them but we were in a hurry. Do not expect good food here. read more

The only thing worse than slow service is a cashier that can not do simple math. $1.21 minus $5.21 has always been 4 in every math class i have been in but this morning it was 3.00. Smh read more

Have gone here a handful of times due to location, and every time, we leave very frustrated. It ain't that hard, people. It's McDonald's. There's a ton of them that do it right. This one is just plain awful. The last straw that broke the camel's back was going through drive thru at 5pm. There was a line of cars, and I waited patiently. But slowly, cars started to peel away from their place in line without even ordering. Finally, after 15 minutes, it was my turn to order. I waited by the first speaker. Nothing. No greeting or "Welcome to McDonalds, I'll be right with you". I wait and wait, and a whole song finished. Maybe speaker is broken, so I just drive my way to the first window. I ask the young gentleman, "excuse me, is your speaker broken? Because I waited for three minutes to make my order." He didn't even try to apologize or answer the question. He just took my order at that window, and rather rudely too. I go to the second window and pick up my food. Asked the older lady if the speakers were broken. She didn't speak English so she couldn't answer. But she also didn't ask for someone who did to help me. Also, why is a non-English speaker in a speaking role? Ugh, this place is all sorts of messed up. Seriously took 20 minutes to get my food when it should have taken less than 5. Thank goodness Chick-Fil-A is opening across the street soon. read more

The lovely ladies working tonight were VERY cheery, and the one that handed us our food seemed to be enjoying herself at work. Makes me very happy to see happy workers! Wonderful service. read more

Best McDonald's ever, I ordered a bag of tea, and they didn't have it. The cashier gave me a bag of green tea that she drank. We came in at 5:30 am, but their service is amazing! Love here! read more

Worst McDonalds in the area. Cashier had attitude. As I waited for order (which they forgot) I saw 3 people come inside from the drive thru due to wrong order. DISGUSTING!!!! More flies in this business than at most outdoor picnics! IQ of staff clearly in single digits...Never returning here again~ read more

So thankful for these guys! We had a group of 30 people along with kids. We were traveling back from our road trip, and sure enough we had to make a pit stop for bathroom breaks and food! We assumed they were open, and the only thing that was open was the drive thru window. I let one of them know our situation and the manager wanted to make sure it was okay with his staff and allowed us in to use the bathroom and dine. Thank you so much for letting us in! What other place was going to do that? Little bladders were relieved and tummies were filled. read more

NEVER GET ORDERS RIGHT! Don't waste your time going and then paying for someone else's food and they still get it wrong

The Tea Liner was around a week old as it was time stamped 3 different times on top of each other and the newest one said the tea expired a day ago and yet the manager continued refilling a days old liner, even after complaining about it nothing was done, before we left we dumped the tea so costumers wouldn't continue drinking a health hazard, afterwards the manager followed us out to the parking lot to scream and yell at us across the parking lot in front of my kids and other customers and tried to argue the tea was good. And in her defense it probably was good.. a week ago. Each time a tea runs out the liner is supposed to be pulled, the container cleaned, and a new one is to be put in and dated, this one was repeatedly used for days, that is disgusting!!! Not to mention the ketchup dispenser was very dirty, and none of the playplace tables had been cleaned. To make it even worse my burger was cold! I will not be coming back to this location. Please check the dates on tea before consuming. I wouldn't advise coming to this McDonalds. read more

I waited 28 minutes for my food when I received it the fries were cold and overcooked I had to ask for new fries and they shorted me two hamburgers I had to go back in and get two more hamburgers my order was not complete. Both times when I went to the front to ask they were rude to me the store itself was extremely dirty yes I understand it is busy it is lunchtime but appearance is everything hire someone to strictly walk around and clean read more

I really wouldn't give it a star. Walked in, i was only customer waiting, there were 3 or 4 workers by window. Not one revognized that I was waiting. Finally, a young girl, probably supervisor told one of the young men there was a customer and he ignored her. She finally waited on me. I felt like i had interupted their world. Will not go there again. read more

Ed is obviously an employee or a shill. This place sucks. If I could give it less than one star I would. So I walk in with my laptop because my oil is being changed at Christian Brothers Automotive. As usual, the wireless sucks & I have to tether from my cell. As usual, the staff is rude and more concerned with chatter between themselves than getting orders out in a timely fashion. Half the staff goes on break & you'd think they were the only people in the place - very loud and rude. The rude white cow who thinks she's black behind the counter just said "I'm Bored"...and I'm on the other end of the "restaurant". I see commercials on TV from McD advertising flavored Tea - she looks at me like I've lost my mind. Absolutely no concern for the customer. I'll never be back again. I hope the owner or mgt is reading. If they are smart, they'll fire every one of these McIdiots and start from scratch. read more

My boyfriend does not get off work until after midnight every night. So we usually just try and stop here to get him something on the way home. But on multiple occasions they say they are not taking orders at that time. Tonight we were there at 12:45am. How do y'all expect to earn $15/hour if you can't even understand the concept of being open 24/7?! read more

Slow service, unfriendly staff, not sure how this location can make any money at all. There are better location

There is always a problem. It is the worst McDonald's I have ever been to.Some times my food is cold, most of the time it is messed up. I always have to pull over and wait when i dont get much. It takes forever to order your food. read more

This place is HORRIBLE! First, the staff in the drive through are playing with eachother; Greeting; "Can I help you?" with an attiude, no "Welcome to McDonald's..."; Manager transacting personal business outside, while line in drive-thru grows longer; order TOTALLY wrong! When I complained, he decided to give me the meal-complimentary... order was STILL wrong. Called back after reaching my destination 20 minutes away...CALLED the location...phone rang continuously for 10 minutes, with NO answer, until finally a busy signal come on. Headed BACK to that store NOW...THIS IS RIDICULOUS!! I never put a complaint in writing, I normally handle on-site. But this is SO bad, I wanted others to know...and what do I find? Similar complaints. Regional or District staff REALLY need to VISIT this store. After I GET correct order, I am NEVER going to this McDonald's again...and will EVERYONE THE SAME!! read more

I just moved in the area and I frequently swing by on my way in after work. I can honestly say my order hasn't been correct not one time since I started coming here, and the fries are always cold. Its kinda frustrating because I just want to get home and relax. read more