This is the Best McDonald's I've found. Doesn't matter what time day/night I go here, always get great friendly service. Excellent food! read more

Ok, this wasn't a full on horrible experience, but it wasn't the best. We pulled up to the drive thru, after waiting A LONG TIME on the vehicle in front of us, we pull up and the attendant asks us to wait. Now this is a location with two drive through lines. The attendant helped the car to the right of us in the other drive through stall. At that point two other vehilcles pulled up behind that vehicle, AFTER us. They helped all three of this vehicles than came to us. That was frustrating. To add insult to injury, we asked for unsweetened tea, we got tea full of sugar. What should have take 5 minutes took more than twice that. Ridiculous. read more

Fries were cold and soggy. They didn't put any sauces in bags after asking which ones we wanted. No napkins. Lemonade was too sour. Not a fan of McDonald's and only go because of grandchildren. read more

So, I'm adding one more star to Mickey D's. Because I have the app I got free coffee for my birthday. I got a large caramel iced coffee. It was great! At home, I can't stand cold coffee, but this is some good stuff! I'm not sure I'll ever eat here again, but I will definitely be back for the caramel iced coffee. Like, in the morning! read more

Store seems to be trying to get better morning staff works together well, food still slow but it a busy location read more

McDonald's - Dinning area - Fast Food Near Me - Abilene, Texas

No customer service. No customer service at all. I guess next they'll want me to go back there and cook the food myself.

Went to get dinner for my kids last night ,I orderd medium frozen coke a day Medium frozen dr.pepper for their happy meal drinks. Drinks were only filled 2/3s of the way. So why am I paying for a medium over a small. The rude girl at food pick up window acted like she was soo put out by me requesting a drink holder for the 3 drinks she tried handing me. Learn customer service please read more

I would start with a 000, actually Stars the people that work here, ignore their customers. If you say anything you get treated very badly and you have to wait even longer, it's not a place where I would want to bring my kids to eat, it's more or less, like cattle prodding the drive through through a window. And the rest of the people can eat shit that have already paid and give them their money and place their orders because they don't care. No one in their cares about you. That's sad. I wouldn't spend another time in there. I wouldn't recommend anybody else to. The employees are really, really rude people. And they're trained that way. I guess or the racial or discriminatory against you. 00 starsave your money and go eat some place good their food sucks too read more

Night crew was very rude. One man in particular was on the drive-thru and told us that he could hear everything we were talking about and then we needed to drive around and get in line again. I have no idea what he meant by that because our windows were up and we were not having any kind of indecent conversation. My husband and I were there to pick up DoorDash when he treated us like we were children needing to go to timeout. Well I said what I had to say and so did my husband. I did let him know that I was going to write a review on Google because his customer service skills lack a little kindness. I've been a restaurant manager for over 30 years and I sure as heck would not want him on my crew treating people that way. I do enjoy McDonald's normally on regular basis and I don't usually have trouble with doordash. Not sure what his day consisted of but he was a little on the grouchy side and so if we are indeed talking about timeouts he probably needs one read more

After a long drive in from out of town we are missing 2 items from our order. A big disappointment after the man taking the order gave attitude... I gave the benefit of the doubt since I know it was late but still no excuse. Also had to ask the lady 3 times for more ketchup after only giving 3 packets each time when I have 2 large meals and a 10 piece nugget.., read more

Worst place do to atmosphere. Workers walking around cussing in front of the kids. Shift Manager /Lead allowing thus like its not a problem. I ask for new fries due to tasting like they been sitting for hours. Manager/Shift Lead stated she needed a Large Fry and the worker told her and I quote " Fuck That". How is this exceptable behavior and not perfessional by any means. S14th MCDONALD'S review pertaining to on duty crew 7/23 @ 6pm. read more

Horrible experience. Extremely slow drive through, rude employees that were very slow. They also got my order completely wrong. Could not have had a worse experience. read more

Ordered 3 sandwiches and two happy meals. The only thing they got right were the happy meals smh. I already had to wait 15 minutes gor my food that was messed up then had to wait another 10 for it to made correctly. Very disappointed read more

The service was good. However the fries are hard and cold, there is no salt; my kids can't eat them because they are too crunchy. We ordered 4 large fries and although I do understand it was close to closing time, enough fresh fries could have been made to complete our order. The fries are my favorite part, and it was disappointing to have cold and crunchy fries. read more

Ordered a quarter pounder, got a spicy chicken. They are faster and don't have an attitude for no reason during the day though, that's why they get 2 stars. read more

I gotta start by saying I had a personal ban on McMurders for the last 20 years, my children have never even eaton at one. I loath this corporation.. for many reasons I will not get into here. Instead, this will be about my trip here tonight, because I hadn't eatin since around 10am.. Anyways, here goes.. So I was starving, it's after 9pm and most places in this awful town are closed by now.. so I broke a 20 year vow and orders 4 cheese burgers, large fries and a drink. While trying to place my order, (with, Britney I shall name her) I couldn't understand her through speaker, because someone standing next to her (Shananay I will name this one) was blabbing on to a co worker about (Tyrone's) relationship issues, this was when I had the urge to step on the gas and flee, but I didn't. I was brave.... I pulled up the first window, (lil Pookie) took my money and told me to move up to the next window, I did... That's when I noticed all 4 overflow spots where full, and every time one pulled out, they put the next car in line into the spot, I pulled up, immediately got my drink. I thought I was safe... I was wrong.. (Britney) said "Pull up to spot 1"... I felt trapped.. so slowly I moved up and took my spot.. I past the time, watching (Lawanda) take bags of "food" to the different cars waiting like I was, funny thing is, she kept taking food to the wrong cars.. it was amusing.. then I noticed... My receipt says I placed my order at 9:26 pm.. I am posting a photo as proof.. I waited alone.. slowly growing angry.. I looked at my phone.. 9:40.. WTF?!? I exited my truck, walked inside and found a chaotic mess, with brainless worker drones pushing buttons, and lacking any problem solving skills. I also found who I assume was the manager, I tried to be as calm as I could, because I am a big, some would say intimidating man.. I didn't want to frighten the little fellow, but I exclaimed to him, that I had just "ordered 4 tiny little fucking cheese burgers,at 9:26, and it was now 9:40!!" I also added a snapshot of my phone screen for that one. Anyways, yea... I will never in my life, eat at another McDonald's. It's pure poison anyways, but fuck.. I was hungry... Always try to eat local, eat fresh, and take your red pill. read more

McDonald's - a picture of a blue and purple background - Fast Food Near Me - Abilene, Texas

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McDonald's oh where do I start my kids I ordered THEM A BURGER WITH NO OTHER STUFF MAYONNAISE A PATTY AND CHEESe you know what happens they got mustard and ketchup also their fries were missing like what who do y'all think y'all are I will file a lawsuit if y'all do not improve in your customer service McDonald's fix y'all ice cream machines read more

Every time I come here they pull cars forward and forget stuff in my order ! I'm still waiting for my food with 4 other cars pulled forward. Ridiculous read more

Worst customer service ever well Sorry let me start over since the girls were trying their best while training Worst manager service ever Brandon Fenwick is the worst manager I've seen in a long time I know managing is tough but man that's why you're in the position of manager to deal with upset customers but instead you just give me a refund without being apologetic or giving us our food that we'd been waiting on for 45 minuets It's just sad that managers like this still exist in the workplace and at a McDonald's the first job of numerous teen kids To be lead by such a undeveloped manager Just sad for the kids and McDonald's Will not return read more

I have never had a less than great experience here. The people are upbeat and quick to serve with a smile. The food is always prepared fresh. This is one of the best McDonald's anywhere. read more

Fast quick service. Used their ordering kiosk. Simple. Burgers were dry and a tasteless though.

The service was ok. The staff do keep it clean. Food is usual McDonald's food. The best thing about this place is the big playground for kids. read more

McDonald's - Play time for the little one - Fast Food Near Me - Abilene, Texas

Loving It! Late Night Eats! I hit it up early mornings been there during regular hours always clean and fun staff and Manager. Go get a Cheeseburger! read more

McDonald's - McD - Fast Food Near Me - Abilene, Texas

Yes... this McDonald's is tiny, yes the look needs some camoufflage or renovation. BUT, the playground is great (perfect if you have a little one who needs some battery discharging needs while you try and read a book). I have made it my daily stop for cookies for a few month and the lady at the drive through recognized us by the voice... The drive through is great, the personnel so nice and almost NEVER messing up the order. I have tried both the drive through and the in house. I love the fact that they don't pressure you to leave. I love the 1 dollar menu and i love the fun and free entertainment provided by both the personnel and the costumers. ... it proves like a breath of fresh air to an otherwise plain fast food... AND, their smoothies are made just right!!! Probably my most fave location in Abilene!!! read more

I got 2 kids meals and asked for both to have the under 3 toys and only one did. I also asked for a dr.pepper and got an unsweet tea. They need to listen better read more

Worst McDonald's I've ever been to. This is a standard restaurant. However, the service is subpar. They take too long for standard orders no matter what time of day you come in. read more

stay away from this location. ********************************************* they gave me someone else's order after paying for my order (which cost more than the food i ordered! after that they .... refused to replace my order and wanted me to pay again for the correct order the idiots messed up to begin with !!!! stay away from this location. ********************************************* read more

Brain-dead staff but has a great playland. Menu is unremarkable and the store is from the 1980s with bolted down chairs. Can you do better at another location? My crystal ball says: not in this town. No worse than mall location. read more

Typical McDonalds food. Don't have overly high expectations and you will be fine. Service needs work. Doesn't seem that hard but they can get the order wrong and then be ugly about it. read more

Ok I once put a good review..I'm still giving a 3 star review...apparently it depends on the shift..I came during a lunch shift and was amazed by the kindness..now that I'm here during an evening shift I'm amazed by the rudeness a burned bun and a really dry sandwich and a rude half attempt to fix my issue...customer service..not so hot today read more

For the last five years, this has been mine and my husbands favorite McDonald's. every shift seems to have good help; and friendly people. the restaurant is always clean. the playground kept up. the bathrooms are clean. The food is always served hot and french fries are always crisp. we just like going here. I went today with a friend and two toddlers and although it was very busy in the playground area we got quick service. food was good, and we had a good time. Everyone needs a raise. I would like to recommend a very petite person to work in the playground area during busy times. Someone that could help some of the smaller kids get up and down and to help mothers get their kids out when it's time to go! Seriously would be a good idea I think. (Use this store as a test model to see how well that goes over. I think you'd be surprised how awesome it would be!!!) Not a babysitter! definitely not a babysitter! Not what I'm asking for at all. just someone who can fit up in there to help out especially when it's time to leave. Thank you McDonald's on South 14th for the good people that work there everyone read more

This drive thru is super fast, but they will not give condiments unless requested and they will not ask if you need ketchup. After many times arriving back at work without ketchup I was told you must request it. Today I requested ketchup. There were four ketchup packets (no charge) on my receipt, but back at work there was no ketchup in the bag. Two packets should be in each to go order that has fries without asking or at the least staff should be trained to ask "any ketchup. Here they are trained not to ask. read more

It all depends on which shift you go during the morning shift is always on point the mid shift is ok the night shit is horrible the act like it's an imposition for them to make them orders right and if you dare complain omg here we go with the drama read more

Today was my first time to visit since its remodel. It was very busy for a Wednesday evening. This location was very clean & the staff were extremely helpful. When our order was complete staff brought it to us. Please do not judge this location based on past reviews. read more

this location is the only one that i've been to in town that was extremely generous with their sauces. i was shocked and very grateful. my meal was good/as expected as well. read more

Jan 11, 2011 - 06:15 On the way to work this cold tuesday morning I stopped at this McDonald's. I ordered sausage muffins (2 of them) for $2.17. When the girl handed them to me I looked into the bag and noticed the buns were not toasted and gave them back to her saying "the buns are not toasted" and she said that is the way they come. I said "no they don't and she said "pull up to the second red bars" which I did. About 10 minutes later I got out of my car and went inside and requested my money back. At that time - the first girl I talked to said "she.s making your muffins now" then she hollered back "she don.t want her muffins" then a young man came out from behind the counter and bellowed "what, the burnt ones-the really black ones". At that moment I noticed that the muffins on the counter were burned. Then the person that was making them crumpled them up and threw them into the waste can. And I waited, and waited for my refund. While I waited the ladies turned their backs to me and that is when their loud conversation started about one of them being moved to another store. The woman in the blue shirt with the red scarf said "one of us? nu huh - I aint playin - I quit - no two weeks notice - nothin - I'll just give em back the shirt and walk away" Well they finally gave me my money back with crumpled bills and pressed them into my hand and turned away. I felt offended and embarrassed and dismissed. I guess good help is hard to get here in Abilene. I will never go back and I am sure others feel the same way. read more

I would give a -10 if I could. Brandon Fenwick (Assistant Manager) gave my family and I the WORST service I have ever received of my life. Our order- just 3 meals, was taking over 20 minutes, so I went to check on it. No one knew anything. 10 minutes after that... 30 minutes total, I told one of the employees I wanted a refund for my food because it should not take over 30 minutes at McDonalds. They yelled for the manager Brandon Fenwick who came over, didntI acknowledge me, and hardly even apologized for me waiting over 40 minutes at that point. He yelled to the back they wouldn't need my sausage mcgriddle and I said yes you will, because we still need our food. The poor girl at the front, in training I assume, told them we still wanted our food. Waiting about 50 minutes at this point... yes.. FIFTY MINUTES AT MCDONALDS... I hear from an employee that the order was cancelled. They called the manager, Brandon Fenwick, over again and he said "yeah I gave you a refund." Still unapologetic and then proceeded to spit company policy at me and say "I can either give you a refund or give you your food, I cant do both." I laughed at this point. Such poor communication on ALL employees' part, especially the assistant manager Brandon. I will be calling corporate tomorrow. Brandon, you can bet on that! Absolutely ridiculous and you should be ashamed of the way you treated customers tonight. Oh, by the way, another young woman was waiting on her food before me and left because her food was taking so long. Obviously this was the problem of the night, but if you're taking 30-50 minutes for some McDonald's, we have an issue. #facts read more

Tonight I came to the McDonalds on S14th. I waited in line for 30 mins.. which was fine they were busy & I understood that.. but as I get to the front window I see my frappe being made, the young man spilt some on the counter he then scooped my frappe into the cup with his finger. Then came the whip cream .. which was over the cup, so he ofcourse , scraped the top of that off with his finger. I asked him politely if he would remake that one & throw the other away. I was still fine at this point and understanding.. until his rude manager yelled at him . Came to the window (steal yelling) & blurted out " will you pull up!!" - no apology, no will you please. Extremely rude & piss poor management. Working in management myself, in fast food as well. The number one key to stress is staying calm. & you never disrespect your employee. Rant over. McDonald's is so overrated. Disgusted. Didn't even go into the hair on my mcgriddle . read more

Got there at 11am, the 1/4 pounder was cold, the Sirloin burger with lettuce was cold and the french fries were cold. For everything to be that cold they must have made them 3 to 4 hours ahead of time. read more