I'm a bit more than irritated right now. I took the day off (in the middle of a huge project!) because of a 10:30 eye appointment. They called at 9:30 and cancelled because the doc had an emergency. They want me to come in on the 31st instead - when I told her I could not take time off that quick she got snappy with me. I'm sorry - I ALREADY took a day off. And with our family's TWO appointments a year (one for each of us) this is the THIRD "emergency cancellation" this office has done in the past 5 years. Cry wolf a little?! And to be sarcastic with ME and rude to ME when THEY are cancelling a last-minute appointment? Not cool. If WE cancelled an appointment an hour before it they would have BILLED US for the appointment. So...needless to say, I told them to cancel my other family member's appointment that was to be next week and that we'd be seeking out a new eye doctor. This lady is SO rude every time I call with a question or for an appointment.
I mean, I get that there are emergencies - that is not the issue - she did not apologize for the inconvenience and she got upset with us that I would not come in on the 31st. I told her that I work 5 days a week and needs advanced notice for days off (unless emergencies) and that I have already waited 5 weeks for this appointment with an eye issue but she cared not and was mean to me on the phone. I do NOT take kindly to that!
I have really good eye insurance that MANY other eye doctors in the area take. I will be going to someone who appreciates a client and is not rude on the phone every time I call. read more