Replied quickly with professional responses, hard to distinguish between the scams and real…read moreprofessionals. No questions on the professional services here. Great job!

The best of the best !! If you simply need a detail inside and out this is by far the best place…read morefor all your car needs. By far the best quality products and customer service in all of the Charlotte area. They are in South Carolina (just 4 minutes ) from the North Carolina line . Jimmy hooked my brand new Tesla up with FULL PPF/ paint protection film, tinted my two front windows and also my windshield . I also received exterior AND interior ceramic coating . They take such great care of your vehicle in every way! I highly recommend Charlotte Auto Spa! Best in the business !! By far ! Without any hesitation.

They did an absolutely amazing job. It was like watching an artist at work. I would've never…read moredreamed. They could've gotten the dent out of my hood as they did. Highly recommend.

I had some minor scratches on my car from a parking incident. Denny buffed them out quickly and the…read morecar looked as good as new again. I highly recommend PDR.

Honest, Thorough and upfront. Had a great experience from the first visit, and appreciate the…read morecommunications and followup.

From the owner: Tactical Collision provides high-quality auto body repair services. Trust our veteran-owned,…read morecertified collision center for expert repairs!

My 2025 RAV4 hybrid was struck by another vehicle…read more I had shopped around several years ago at different collision/auto body shops after I struck a deer. I chose CarsMetrics and had an excellent experience with them on South Boulevard. So, it was a "no-brainer" ,I was heading back to CarsMetrics to see what they would say, regarding the damage this time. Jeff, who amazingly gave me my stay few years ago, was also working the day I stopped by this time. He was FANTASTIC to work with. Communication was impeccable, turn around time for the work serviced was faster than expected, and I feel the value was very good in this market/economy. I would not hesitate to use CarsMetrics again.

Their price to fix the rear spoiler on my Land Rover Discovery was almost half the estimate from…read moreLuxury Collision down the street from them. The car was ready in a few days. I had some sensors that needed to be reset and they took care of that. They also buffed out some scratches near my rear license plate for free. Josh communicated with me very well. I highly recommend CarsMetrics!

Steven is the customer service standard. Knowledgeable, efficient and the peak of professionalism.read more

These comments reflect my personal experience with this repair location and may be helpful for…read moreothers considering service here. For clarity, references to a "week" refer to Monday through Friday, as this location is not open on weekends. The repair process took approximately one month, which was about twice the original estimate. As a result, I was required to return my rental vehicle before the repairs were completed. My insurance company, Geico, only covered the rental during what it considered a reasonable repair timeframe based on the information provided by my assigned repair advisor, Zach, throughout the repair process. Communication throughout the repair was inconsistent. I received multiple completion estimates that were later revised. At one point, both Geico and I were informed that the vehicle would be ready on a Monday, but it was ultimately not available for pickup until the following Friday. Based on that communicated completion date, my rental coverage ended approximately one week before the vehicle was actually available for pickup. In addition, the automated text updates generated by the repair management system frequently provided completion dates that did not align with the actual repair status. During the repair process, I was informed that these messages are system-generated and may not accurately reflect expected completion dates. Customers relying on these notifications may want to confirm status updates directly with their repair advisor. The final communication I received from my assigned repair advisor occurred on Monday of the week my vehicle ultimately became available for pickup. After receiving no additional updates, I contacted the shop on Friday morning of that same week and learned that the vehicle had already been completed and was available for pickup. Customers may wish to periodically confirm the repair status directly with their repair advisor, particularly if the estimated completion date changes during the repair process. During pickup, a different repair advisor reviewed the repairs with me because my assigned advisor was on vacation. When inspecting the vehicle, I identified visible scratches on the repaired rear quarter panel that required additional buffing before I left the facility. I recommend conducting a thorough inspection of completed repairs before accepting the vehicle. While checking out, I was informed that the location manager, Dalton, had worked to prioritize my vehicle for pickup. However, I did not receive an explanation regarding the extended repair timeline or any accommodation related to the loss of rental coverage caused by the delay. Overall, the repair quality appeared acceptable after the identified scratches were addressed. However, my experience was significantly affected by repair delays, inconsistent progress updates, conflicting completion estimates, and communication challenges throughout the process. Potential customers may wish to discuss expected timelines, communication methods, and status-update procedures in advance if these factors are important to their repair experience. Geico initially assigned our repair to a different location, but we requested the Indian Land, SC location because it was more convenient. Based on my experience, I would have chosen to keep the original assignment.

This place is one of the best kept secrets in the Metrolina area when it comes to vintage car care…read moreand restoration. These guys handle all kinds of work and are top notch!

I had some minor damage and abrasions to my car when my garage door came down on it. I called…read moreseveral places in the rock hill and Charlotte area receiving quotes ranging from $800-$1100 to repaint the rear bumper. I stumbled on this company through Yelp and decided to give Brandon a call based on the reviews. Not only was Brandon able to beat those prices, he also gave me options when it came to the repair. He was very polite, friendly and informative. He answered all of the questions I had and was able to schedule me quickly for the following week. Brandon did a fantastic job on my car. It took him about 1hr 15 to repaint it and I barely even knew he was there. The paint job itself looks exceptional. I was a little worried because I have a tri-color pearl paint and the blending process requires a bit more skill (according to YouTube lol) but it turned out great. I honestly cannot tell it was repainted. I will be contacting Brandon in the future for any paint repair needs I may have! I highly recommend him and his team.

He came out initially and did the pre-work . The weather was a little sketchy so he said he would…read morecome back . That's where the problems began . From that point forward he was unresponsive or when he showed up was not prepared or did not show up when he said he would. The straw that broke the camel's back was when we made repeated text messages with him indicating that he would indeed be here today at 10:00 to complete the repair . He indicated that indeed he would be here today. He was not. The issue is the owner of the vehicle has to take off work thus losing money to make these appointments . He did not show he did not reply to any emails or phone calls . As of this riding I'm still waiting to hear from him . I have contacted someone else to complete the repairs . As a business owner myself , I can't even imagine treating your customers this way . Do not use this person . I see the good reviews seem to be a year ago . Apparently, a lot can happen in the year .

Excellent communication, arrived on time, and did a great job replacing the entire windshield…read more Would definitely use again.

Excellent service will use again. Rh. Quality best could…read moreask for.on time equipment all worked as needed