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    McClelland William A MD

    5.0 (1 review)

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    10 years ago

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    Queen City Ear Nose and Throat - Monroe - Dr Richard Gillespie, Jr., MD
Dr Nicholas Lukacs, DO
Dr Daron Smith, MD

    Queen City Ear Nose and Throat - Monroe

    3.0(6 reviews)
    4.8 mi

    We have been generally satisfied with the office staff & doctors. The young lady who conducts the…read morehearing screenings is outstanding, kind, and patient. The practice's surgical scheduler has been an absolute nightmare to work with. She is inflexible, obstinate, and shows no empathy for patients. If I was not so concerned for my son's hearing we would be changing practices due to her inhospitable and unhelpful behavior. Unfortunately, I can no longer be recommending this practice due to this problem.

    I have never had an experience like this at any doctor's office in my life. I went in for some…read morenasal congestion. I have a $70 co-pay. I paid the $70. I saw the Dr. He explained to mean that because of insurance issues they require me to come back in for a CT scan located across the hall. I did that and paid another $70. The desk told me they accepted my insurance and there shouldn't be any issues. Then after my CT scan they tell me I will have to come in AGAIN to hear the results and pay another $70. Why the doctor can't tell me this the same day I got the scan is beyond me. It's actually criminal to do this to patients. I come in again and the doctor talks to me for at most 10 minutes, shows me my CT scan and says that he'll prescribe me a steroid pack. When I told the front desk and the doctor that they can't put this sort of financial burden on consumers the doctor told me to talk to my HR department?? Then they text me weeks later saying I owe $422.45. Your office is a scam and I pray it closes. Stop preying off of patients and do better.

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    Queen City Ear Nose and Throat - Monroe - Queen City Ear Nose and Throat Building Exterior

    Queen City Ear Nose and Throat Building Exterior

    Queen City Ear Nose and Throat - Monroe - Queen City Ear Nose and Throat Monroe North Carolina Nurses Station

    Queen City Ear Nose and Throat Monroe North Carolina Nurses Station

    Queen City Ear Nose and Throat - Monroe - Queen City Ear Nose and Throat Monroe NC Medical Office Waiting Room

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    Queen City Ear Nose and Throat Monroe NC Medical Office Waiting Room

    McClelland William A MD - earnosethroat - Updated May 2026

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