CEENTA is quite the complex...Think of it as a shopping mall for ENTs. The first time you come in…read moreit can be quite overwhelming, as there are multiple floors and desk that require individual check-in based on the specialist you are seeing. Luckily, they have an information desk at the front of the building, so that you are directed to the appropriate kiosk. The staff is very friendly and efficient, but sometimes the wait times can be a bit long. Also, the waiting rooms aren't always as clean as I'd like. With a toddler in tow, I'm always worried about all of the germs lurking behind. Last time we were there I found food crumbs scattered across chairs in the children's waiting area, along with used tissues. Overall, CEENTA is great. They are a well-oiled machine and this is a one-stop shop if you (or your child) have an ENT issue. Make sure to sign up for their MyChart app so that you can schedule and fill out forms online.

My MRI was paid by insurance as it was in network with CEENTA but they choose to have an out of…read morenetwork interpret the results. Had they told me this when my MRI was approved but were going to choose someone out of network I would have asked to perform the MRI at Novant as it is in network for them and so would the radiology interpretations. I am now getting a bill for almost $600.

Had an emergency with the drum of my hearing aid stuck in my ear - ouch …read more Danielle went above and beyond to try to accommodate an appt for me . Even taking the time to check with other locations schedules. I'm in the medical field myself and I find it very hard these days to get someone to take the extra steps to accommodate someone's need. Thank you

I don't recommend any of the offices for Charlotte Eye Ear & Throat! I had to cancel an…read moreappointment because I feel and fractured my back and couldn't walk. Even though I cancelled the appointment. They still charged me for a missed appointment. No compassion at all, just money hungry!!! No one would even consider reversing the charge, no discussion. I was going to reschedule, but I will find someone else.

For those of you that don't want to read the entirety of my review, I will summarize my experince:…read more Dr. McClelland was able do for me what 8+ specialists were unable to do over the course of 13 years. Dr. McClelland changed my life for the better. My results were not only beneficial, they exceeded my expectations. In the past, I was an MMA athlete. Through many years of training I acquired scar tissue in my nose as a result of breaks & impacts. 13 years ago I decided to consult with a Dr who could potentially fix the issue so I could breath and perform better. The Dr decided it was best to have Bilateral Turbinate reduction. The Dr. used an older, less popular technique, and it resulted in several problems. long story short -- the surgery had made my problem much worse. I ended up with more scar tissue, in addition to that, I had a new problem, my turbinates were swollen constantly as a result of the surgery. This made it difficult to breath during workouts, I had to wear a nose strip to bed every night if I wanted a decent night's sleep (Which I did for 13 years), and I would often wake up in the morning feeling dehydrated. Over the course of 13 years I visited several Drs. Most of the time I was told "there is nothing wrong", which there clearly was, or "you need to see a plastic surgeon for reconstruction", but I did not want a nose job, or "Wear a nose strip or an insert", but I did not want to have to do that for the rest of my life! 13 years was enough. Fast forward to Dr. McClelland -- I am going to make this quick, because frankly, the whole experince WAS quick. The staff was friendly, Dr. McClelland listened to my story and my concerns and answered every question I had. He recommended a CAT scan to see what was going on, which no other Dr did over the course of 13 years. He discovered that my turbinates were oversized. He scheduled a corrective surgery a couple weeks later. I showed up to his office for a 1 hr outpatient procedure, and my life was changed for the better. Now here I am after 13 years of dealing with this issue, being told nothing could be done or nothing was wrong, after a couple office visits over the course of a few weeks, and a 1 hr procedure -- Dr. McClelland has changed my life for the better. I wish I would have found him sooner. P.S. - I haven't had to wear a nose strip since the procedure and my cardio & endurance during my workouts has tripled! Life is better when you can breath through your nose. Cheers

I was evaluated for hearing loss at this facility on 3/5/2026 and was pleased with the thoroughness…read moreof the testing. Stephanie Griffin and Matthew Gillihan were very professional in their testing and diagnosing of my hearing impairment, along with recommendations for assistive devices. The problems began when I met with the audiologist, Chasity Walton. I tested a Bluetooth hearing aid that was a great fit for me and was quoted a price of $500 after my insurance payment of $3000. I agreed to this. Chasity confirmed this again on 3/17 via a voice message verifying my insurance covered the hearing aid and that I just had to pay the $500. I questioned exactly what the $500 was for and was informed it was for the programming of the hearing aids, the fitting of the hearing aids- (which should have been included in the purchase price anyway) and an extended warranty that I was REQUIRED to purchase. I questioned this. I also requested this in writing and was told that it should be in the contract when I pick up the hearing aides. ??? On 3/18 Chasity calls me back and tells me she checked with the billing dept and "oh by the way we need an additional $1400 from you", that the hearing aids were actually that much higher in price. I declined to purchase and said I no longer trust this practice because of the wildly inaccurate and fluctuating pricing. I got my test results and will be getting my hearing aids for much cheaper elsewhere. I also reached out to the billing dept and they denied ever telling Chasity that I needed to provide $1400 more. Requested a call back from the office manager-no response. Billing also told me the actual price of the hearing aids in the worksheet was $2000 plus an additional $1500. For what? Once a practitioner lies to me, all trust is gone. Buyer beware!! PLEASE CHECK GOOGLE REVIEWS! THEY'VE BEEN DOING THIS BAIT AND SWITCH FOR YEARS!!

I've been going here for years I always see the PA Larry…read moreLease he is wonderful . When I've had a sinus infection or respiratory infection he makes sure it gets cleared up. I've taken allergy shots here before they are great on training you so you can do them at home if your insurance charges you every visit. The Dr I used to see was DR Miltech he is now with the office in Matthews now when Mr lease couldn't get me better I saw DR Clyne wow he is terrific , he is a surgeon so he knows his stuff. They also do eye exams I've never been for my eyes but I see they have great eye wear . I have found no better ENT in Charlotte , the front desk is great always pleasant an helpful . Update I recently had nasal surgery by Dr Clyne I had starting having such problems constantly being congested an very stuffy. Dr Clyne fixed my septum an made it easy for me to breathe. I didnt have much pain I was surprised. Just some swelling no bruising . Its been about 3 weeks its still healing but I have a nose like a blood hound now lol He also put tubes in my ears I kept having ear infections like when I was little it took less than 5 mins in his office no pain an no more ear infections. Wonderful office staff love them just make you good :)

My issue has nothing to do with the doctor, but with the person in the eyeglasses area. After my…read morecataract surgery I still wanted to wear my eyeglasses. My prescription (for reading) was only going in the lower portion of the lense. It was explained to me that was called a "progressive" lense...top portion has no prescription. I also needed new lenses in my sunglasses. I assumed the tech understood I wanted them exactly like my regular eyeglasses. Instead of simply saying that, she used other words when discussing the sunglasses. I still assumed they would be exactly the same. After picking up both pairs of glasses, I noticed the sunglasses were "blurry" when looking straight ahead. I knew immediately what happened. My reading prescription had been put in the entire lense. Not just the bottom. When I was finally able to speak to this tech, she told me I had to pay the difference for a "progressive" lense. Not for nothing, but I don't do this for a living. She does. Why on earth wouldn't she explain I needed a progressive lense in my sunglasses?? She didn't. She let me think my sunglasses would be just like my regular glasses! Then had the nerve to insist I was at fault. Sorry, not buying it! SHE is the so called "professional". If I only needed a reading prescription, hence a "progressive" lense on one pair of glasses, why would the second pair be different??? I'm waiting to speak to her manager when she returns from vacation. I do NOT recommend getting your glasses from here!

If you are having any issues with your sinuses at all, make an appointment with Cornerstone, Dr…read more William McClelland!!! January this year, I had sinus surgery with another well-known EENT office in Charlotte. I was miserable for 4 months following the surgery. The Dr. would not take responsibility of his botched surgery. He sent me to an allergy dr. who preformed many tests and couldn't help me either. I was lost! Didn't know where to turn. I got referred to Dr. McClelland at Cornerstone, by a receptionist at my primary Dr.'s office. During our visit, he did another CT scan, and saw that the other surgery was not performed properly. He scheduled another surgery in June. I have been fixed!! Thanks to Dr. McClelland and his wonderful staff for seeing the problem, doing a wonderful job during the surgery and helping me solve a 6 month problem!! I am doing 100% better....please go to Cornerstone, Dr. McClelland, from the beginning!!! Wish I did!!! Joanna DeHart

Dr. McClelland has completely changed my life. I had a consult. Was told he could fix my less than…read more10% ability to breathe via my nasal passage, was told I could have the procedure on a Friday and be back to work Monday with no visible bruising or black eyes. I set the appt. Had the procedure and was back to work on Monday!!!! INCREDIBLE!!! I can breathe again. Thank you Dr. McClelland and all your staff!!!

I have been on hold for 2 hours waiting to speak with a representative about changing my…read moreappointment. Not a good customer experience!

I was not treated fairly. I go to the ENT doctor in March of 2021. I gave them all my insurance…read moreinformation. I never got a bill so never thought anything else about it. Well I get a bill in April 2024 for the March 2021 visit. I called and the office said that it was to late now to file on insurance. I was going to have to pay it. I told her I was not going to pay it. Now if I had got it in 2021 we could have fixed the issue. So they are going to turn it over to a collection agency. I am on a fixed income I pay my bills. But this is not my fault. They should have done their job.

I had a first visit with Dr. Michael Sicard last week at the Matthews, NC office. I got registered…read morequickly and efficiently upon arrival and after I got my co-pay paid, the secretary came and told me he was 'still in surgery' at the hospital across the street (Presby Matthews). I got to choose to wait, reschedule, or see the Nurse Practitoner and I chose to wait to see him as I have a long history and chronic allergy/sinus/teeth problems. In less than 5 mins a 'tech' person, I guess a MOA, came and got me to 'get things started to see the RN NP. I have to admit I was wondering IF I should get up and leave and reschedule, as in the past I find relaying information, via the EMR and now a MOA, PLUS another person, often leaves MUCH to be desired. (my own PCP is at the same hospital and the problems with the EMRs there are never ending). I stayed, reluctantly at first. When the RN NP came in I felt that she actually listened to what I was telling her, and without having to consult the Doctor, she put in my order for a CT scan of my sinuses! My whole trust level changed from here on! I waited maybe 10 minutes for the scan and by the time it was finished, Dr.Sicard was ready to see me and WITH THE CT SCAN on the monitor in the room to go over WITH ME (I am a retired ER RN, so that is something I hoped would be done). All good news from Dr.Sicard! I was out and in my car in less than one hour, total...shock and awe! I chose Dr.Sicard when a MD in the same practice had retired. I looked on YouTube to see IF by any chance, there was anything about him there and sure-as- sunshine there he was! It was a short, to the point, interview with him speaking on WHY he had chosen to do EENT as his specialty and a bit about himself. I was SOLD on using him from there, for my own reasons, mostly medical. He's been a MD for a while and that is important to me. He is personable, VERY important to me, too. I am my own advocate and in Medicine today you MUST be that and more! He had a strong, non-sweaty handshake (as do I) and it may not mean a thing in 2015, but it is a good way for me to get an 'energy feel' for another person ( I do Reiki some now). By the looks of my CT he told me the BEST news that I could hear for his specialty. My main issues now are allergic, so now I will proceed seeking a good Allergist MD. The only slight difficulty I had was locating the office, even using Google Maps. It is 'behind' a main brown brick office AT the address listed....WAAAY at the end of the parking lot in a fairly new, BIG while office building. It only required a call to the office and being redirected by the girl on the phone, and in no way reflects on my visit to see Dr. Sicard. I absolutely would return to see him again and if you, too, need an EENT specialty MD I'd say you would be in great hands using him!

I started going to Queen City ENT in 2023 to have a hearing examination and get new, improved…read morehearing aids to replace those (from a different provider) which had reached the end of their useful life . I was very pleased with the audiologists Dr. Sheey and Dr. High. I visit there periodically to get any "tweaks" needed as my condition changes.

Quality care, professional doctors and staff. Had a positive experience with my hearing test and…read moreear check.

Mrs. K. is getting followup treatment here and we have been pleased with the service. The front…read moreoffice staff seem to actually care and so it's been easy enough to schedule appointments and take care of deductibles. The appointments with the doctor are good and thorough though I wonder why he has a stethoscope because he doesn't seem to have any need to touch patients. The exam room is large enough that we could play badminton between the computer where the doctor sits and the patient seating. Odd. But we are pleased with the treatment and it seems to be moving in the right direction. Brains are hard so it can take a while to figure out what's going on and work on fixing it. [Review 2180 of 2024 - 3837 in North Carolina - 23199 overall]

I missed my last appointment and they dismissed me from the practice even though they had my phone…read morenumber and address wrong. The doctor led me to believe he cared and would get to the bottom of my essential tremor, but then didn't care when I pleaded, saying if they wouldn't see me, I would very likely go untreated. So if you need a neurologist because you struggle to function, this is not the neurologist for you. This is for folks that have the spoons to jump through hoops, only for those with neurological disorders that don't really affect them but they still want to see a doctor. if you have a neurological condition that affects you in day to day life, go somewhere else.