Dr. McClelland; was totally knowledgeable about my husband's condition (cancer check on tonsils)…read morebefore he even came into the examining room! He didn't walk in the room and ask us to tell him what's going on, which seems to be the norm now!! I would go to him without hesitation!!

I was evaluated for hearing loss at this facility on 3/5/2026 and was pleased with the thoroughness…read moreof the testing. Stephanie Griffin and Matthew Gillihan were very professional in their testing and diagnosing of my hearing impairment, along with recommendations for assistive devices. The problems began when I met with the audiologist, Chasity Walton. I tested a Bluetooth hearing aid that was a great fit for me and was quoted a price of $500 after my insurance payment of $3000. I agreed to this. Chasity confirmed this again on 3/17 via a voice message verifying my insurance covered the hearing aid and that I just had to pay the $500. I questioned exactly what the $500 was for and was informed it was for the programming of the hearing aids, the fitting of the hearing aids- (which should have been included in the purchase price anyway) and an extended warranty that I was REQUIRED to purchase. I questioned this. I also requested this in writing and was told that it should be in the contract when I pick up the hearing aides. ??? On 3/18 Chasity calls me back and tells me she checked with the billing dept and "oh by the way we need an additional $1400 from you", that the hearing aids were actually that much higher in price. I declined to purchase and said I no longer trust this practice because of the wildly inaccurate and fluctuating pricing. I got my test results and will be getting my hearing aids for much cheaper elsewhere. I also reached out to the billing dept and they denied ever telling Chasity that I needed to provide $1400 more. Requested a call back from the office manager-no response. Billing also told me the actual price of the hearing aids in the worksheet was $2000 plus an additional $1500. For what? Once a practitioner lies to me, all trust is gone. Buyer beware!! PLEASE CHECK GOOGLE REVIEWS! THEY'VE BEEN DOING THIS BAIT AND SWITCH FOR YEARS!!

Dr. Sicard is great, but I take issue with this Matthews location. They obviously overbook their…read moreappointments. My wife and I have been there a total of 4 times and every time it's been a 2-1/2 hour wait. Ridiculous.

I had a first visit with Dr. Michael Sicard last week at the Matthews, NC office. I got registered…read morequickly and efficiently upon arrival and after I got my co-pay paid, the secretary came and told me he was 'still in surgery' at the hospital across the street (Presby Matthews). I got to choose to wait, reschedule, or see the Nurse Practitoner and I chose to wait to see him as I have a long history and chronic allergy/sinus/teeth problems. In less than 5 mins a 'tech' person, I guess a MOA, came and got me to 'get things started to see the RN NP. I have to admit I was wondering IF I should get up and leave and reschedule, as in the past I find relaying information, via the EMR and now a MOA, PLUS another person, often leaves MUCH to be desired. (my own PCP is at the same hospital and the problems with the EMRs there are never ending). I stayed, reluctantly at first. When the RN NP came in I felt that she actually listened to what I was telling her, and without having to consult the Doctor, she put in my order for a CT scan of my sinuses! My whole trust level changed from here on! I waited maybe 10 minutes for the scan and by the time it was finished, Dr.Sicard was ready to see me and WITH THE CT SCAN on the monitor in the room to go over WITH ME (I am a retired ER RN, so that is something I hoped would be done). All good news from Dr.Sicard! I was out and in my car in less than one hour, total...shock and awe! I chose Dr.Sicard when a MD in the same practice had retired. I looked on YouTube to see IF by any chance, there was anything about him there and sure-as- sunshine there he was! It was a short, to the point, interview with him speaking on WHY he had chosen to do EENT as his specialty and a bit about himself. I was SOLD on using him from there, for my own reasons, mostly medical. He's been a MD for a while and that is important to me. He is personable, VERY important to me, too. I am my own advocate and in Medicine today you MUST be that and more! He had a strong, non-sweaty handshake (as do I) and it may not mean a thing in 2015, but it is a good way for me to get an 'energy feel' for another person ( I do Reiki some now). By the looks of my CT he told me the BEST news that I could hear for his specialty. My main issues now are allergic, so now I will proceed seeking a good Allergist MD. The only slight difficulty I had was locating the office, even using Google Maps. It is 'behind' a main brown brick office AT the address listed....WAAAY at the end of the parking lot in a fairly new, BIG while office building. It only required a call to the office and being redirected by the girl on the phone, and in no way reflects on my visit to see Dr. Sicard. I absolutely would return to see him again and if you, too, need an EENT specialty MD I'd say you would be in great hands using him!

Had an emergency with the drum of my hearing aid stuck in my ear - ouch …read more Danielle went above and beyond to try to accommodate an appt for me . Even taking the time to check with other locations schedules. I'm in the medical field myself and I find it very hard these days to get someone to take the extra steps to accommodate someone's need. Thank you

Dr Klein is amazing, but don't go to Dr. Puri. I almost lost my hearing by an incorrect diagnosis…read moreby Dr. Puri. Fortunately the on-call PA put me on prednisone which saved my hearing. Did a follow-up with a different doctor (Dr. Klein) afterwards and Dr. Klein was very thorough and would recommend him.

They made me appt without my consent and are not deaf and HH friendly . When I tried to make an…read moreappt they kept telling me to call (I can't ) someone texted me about an appt and then when I texted back they said "this line is not monitored call the office " again , I can't . Then someone there made a random appt for me and said I missed it .. I already told them I was going to CEENTA . Worst experience ever , you'd think they would understand the deaf and HH population but they are clueless

I started going to Queen City ENT in 2023 to have a hearing examination and get new, improved…read morehearing aids to replace those (from a different provider) which had reached the end of their useful life . I was very pleased with the audiologists Dr. Sheey and Dr. High. I visit there periodically to get any "tweaks" needed as my condition changes.

I recently had to take my Mom to appointment, after a referral to see a Neurologist for vision…read more Yes, this was her first visit, but the appointment took more than 3 hours, with more than an hour in the waiting room. We arrived, waited, then had an initial eye exam, back to the waiting room, then visual exams, back to the waiting room, then the eye doctor. And, the time we spent with the doctor was less than 20 minutes. Overall, it was a very disappointing experience and wish we knew how the office runs, with stages and waiting. There were multiple patients who actually had to cancel and reschedule because they didn't realize they would be waiting so long. I'm not sure I would recommend this place, if you're looking for a quick appointment or be prepared with a book or iPods, for your waiting time.

Went for a pediatric hearing apt. Natalia Hertz is a nurse practitioner who specializes in…read morecomprehensive adult & pediatric ENT care in the Matthews, NC area. I was told she was a doctor (she's only an NP) but imagine not being on par with your peers and then talking down to patients. She grilled me like it was a police interrogation on why I would be getting my child's hearing checked when everything checked out, despite multiple referrals. I have never been spoke to in such a condescending tone by any medical professional-let alone one who isn't even capable of providing a real medical explanation for my concerns because she's only a NP. Despite her tests and her lecture insinuating I was wasting her time, I'm still convinced we have a hearing impaired child. I hope she quits. She was just nasty.

I have wanted eye surgery to correct my vision for quite a while now. As the cost was no longer…read moreholding me back, I decided to book a consultation here. During the consultation, the staff ran a plethora of test on my eyes to get a baseline and determine my eligibility. After, Dr. Nunnery came in and informed me which options I had for vision correction. I was still very much nervous, mostly due to my own fears, so I decided to give it a week or so to think about. I ended calling back and booking the appointment for PRK. I went in about a month later for the surgery. Due to some technical difficulties, the staff ask me to return the next day for the surgery. I went back the next day, and they performed the procedure. The team went above and beyond to ease my nerves. The surgery was only about 20 minutes in total and as I rose from the chair, my vision was almost perfect. The couple days after PRK are miserable as the healing process begins, but I was supplied with plenty of prescriptions, gear, and guidance to ease the process. There also were a few checkups during this period to ensure the process is going smoothly. It's about a month after my surgery and I am so happy with the decision. My vision is great, and the cost of about $6000 was worth every dollar. Dr. Nunnery is a professional in his craft and is a personable individual throughout the entire process. The rest of the staff is just as kind and ensured I had as seamless an experience possible.

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!

My issue has nothing to do with the doctor, but with the person in the eyeglasses area. After my…read morecataract surgery I still wanted to wear my eyeglasses. My prescription (for reading) was only going in the lower portion of the lense. It was explained to me that was called a "progressive" lense...top portion has no prescription. I also needed new lenses in my sunglasses. I assumed the tech understood I wanted them exactly like my regular eyeglasses. Instead of simply saying that, she used other words when discussing the sunglasses. I still assumed they would be exactly the same. After picking up both pairs of glasses, I noticed the sunglasses were "blurry" when looking straight ahead. I knew immediately what happened. My reading prescription had been put in the entire lense. Not just the bottom. When I was finally able to speak to this tech, she told me I had to pay the difference for a "progressive" lense. Not for nothing, but I don't do this for a living. She does. Why on earth wouldn't she explain I needed a progressive lense in my sunglasses?? She didn't. She let me think my sunglasses would be just like my regular glasses! Then had the nerve to insist I was at fault. Sorry, not buying it! SHE is the so called "professional". If I only needed a reading prescription, hence a "progressive" lense on one pair of glasses, why would the second pair be different??? I'm waiting to speak to her manager when she returns from vacation. I do NOT recommend getting your glasses from here!

Having had excellent experiences at the Southpark and Steele Creek locations, I expected to be just…read moreas pleased at the Pineville location. I couldn't be more disappointed. The first issue was just making the appointment. I showed up, they didn't have me scheduled. What followed was so screwy and complicated I don't even know how to go into any detail without needing five paragraphs, so suffice it to say by the time I could show them the confirmation on their CEENTA app all they could do was try to fit me in. They did, but I felt rushed and the doctor and his P.A. seemed to be distracted by thinking of the next patient while they were talking to me. All of this was nothing in light of what happened next. I had surgery on my neck. The goal of the surgery was accomplished but the incision wasn't closed properly and I am left actually deformed. It's ugly and permanent and I will be self-conscious about it for the rest of my life. I understand that by the time it was discovered there was nothing that could be done to correct it. But they were so nonchalant about it and haven't seemed at all concerned about what happened to me. And it absolutely WAS the fault of whomever closed the incision (I don't know who, I was anesthetized). I followed post-surgical instructions to the letter. I even considered a malpractice suit, but that would accomplish nothing. This cannot be fixed. I want to repeat: I have had a more-than-satisfactory experience at the Steele Creek location and the care I've received at the Southpark location has been outstanding for the last ten years.

If I could give this office a -5-star rating, I would…read more From scheduling appointments to interacting with the physicians, staff, and billing department, my experience was consistently disappointing. The only reason I became a patient here was because I have an eye condition that required specialized care, and this was the only local practice with the qualifications to treat it. Otherwise, I would have had to go out of state to treat my condition. The billing process has been incredibly frustrating. Bills seem to be sent without consistency, and if payment isn't received immediately, the account is quickly sent to collections. I called multiple times asking to speak with a manager regarding my concerns, but none of my calls were ever returned. Most disappointing is the lack of compassion and personalized care. Patients are treated like numbers rather than people. Healthcare should be about providing quality care and communication, but unfortunately, that was not my experience here. I sincerely hope I never have to return.

I was really impressed by Dr. Harley, and learned a lot when he took the scope and put it up my…read morenose and down to my throat to my vocal cord area; I watched the whole procedure live on the screen! I've been telling people about him and hope that his business grows even more than it is. Thank you so very much, Dr. Harley!

Worst place ever. First they have you come in 4 time @50.00 before they have a co b payment of…read morealmost 500.00. They when you come in to ask why it did not work and you are 15 minutes late because of an accident they say sorry you are 5 minutes past the grace period we can see you next month. You say you will sit and wait and an older lady comes in 15 minutes late and they tell her to have a seat. Plus when i had my ablation blood was running down my leg and no one rushed to assist at all.

MD was "nice" but extremely regimented, and, rather like a cafeteria style, had limited repertoire…read moreof choices in treatments, i.e., did not even provide the very simple double occipital nerve blocks (simple trigger point injections for coat hanger pain) but rather he just wanted to push the more financially lucrative treatments such as epidurals. It's been awhile since I was there (early 2024) and have seen such a plethora of other unsatisfactory physicians in the interim that I cannot recall if he prescribed any of the generally ineffective and commonly prescribed "pain" meds at all such as Lyrica. I wasn't looking for any of the dog and pony circus of treatment with opiates at that time being I was already well aware of the pitfalls of that such as it is impossible to even obtain a sufficiently high enough dosage to be worth my while to try them again. Therefore, instead I just lay down a lot, hire people to do my housework @ 30 bucks per hour, cannot even stand at my sink more than 5 minutes to wash my own dishes, have to pay someone to drive my dogs to the dog groomers being I still cannot even bend over my own laundry sink long enough to bathe my own 5 and 6 lb dogs, plus of course I have major problems simply bending over to pick things up off my floor - pretty pathetic really as I actually know myself how to fix these things. While I have more invisible illnesses than I can count on 2 to 3 hands, there is not one MD I have met anywhere in this metropolis who knows anywhere close to as much as do about them sadly. There is absolutely NO excuse for this happening in AMERIKA so shame on what has been allowed to happen with three downfall of our entire healthcare system here. *** Otoh, Kiran Semmelsberger, PA, formerly of Atrium Primary Care in Mint Hill certainly did. She, however, has moved on being that she was so conscientious about her job that she was majorly overworked. She had been known to call me from the office there at 8:30 PM just to ensure she followed through with some final analysis of some new diagnostic crisis of mine. While these reflections of mine RE: the medical care thus far found in Charlotte, NC, are not at all just directed towards this one practice on Springbank, this practice I went to one time only was in fact a typical example of what is being described. *** End result currently?? What a wasted life due to insuffucient, deficient, or lack of medical care in Charlotte NC - 17th largest metro area in the country I read somewhere ... pretty sad