Incident 7/15/2025
I took my mother to the McClellan commissary yesterday. Walked over to the produce isle and saw an AC technician working on the lettuce display case. All lettuce was gone. I asked the guy if they removed all product to back of store and would it be restocked. He gave me what info he had and continued to work. I moved on to the adjacent display case and found my favorite hummus flavor. I looked at it closely, found a sell by date of Aug. 11 and also found mold growing under the product lid inside. I looked at the tub under that one and found the same thing. I then thought, maybe they don't know that this product has spoiled. Maybe this display case is part of the AC bank that has a defective system as well. I took the two spoiled product tubs and walked toward the produce dept swing doors to look for a manager. I saw no manager and no ring button at the swing doors. I walked to the adjacent deli dept. They were busy, I asked if they could find a produce manager for me. She said she'll be right with me. Now, at this point I was feeling pressed for time because I had left mom alone in her transport chair and she has been feeling dizzy and sometimes needs to be reassured. So, I got a little antsy at this point. An employee walked up to me and I asked do you work here? And, I could see his shirt with commissary logo on it and I said I can see you do. I showed him the two tubs of hummus and said I just thought you ought to know about this. He gave me this blank stare like he wasn't sure if anyone was talking to him. He said "thank you" and began to walk away. Then, 2 seconds later I realized he had just blown me off. So, I said to him "are you going to do anything with what I just gave you"? Because, you only said thank you and walked off? and, he said to me "I'm on break". So I reiterated, "So, you're giving me a thank you and you're gonna walk away 'cause you're on break"? The blank stare continued, but I'm sure that, at this point, everyone, even those present at the front of the store, heard me speak. I was seriously pissed off and wasn't going to let it go.
I went shaking, and livid, to the front of the store to find the respect due me, and report the incident. First stop was a cashier, I said "you have a manager? I want to speak to him" . She walked me over to the security desk at the entrance. Still carrying the hummus tubs, I pointed to the mold and asked "does that look like mold to you"? She said yes, and I then told her what happened. I pointed out my 104 year old mom and told her I can't leave her for this long, I have to get back to her. She had me point out where we were and I went to resume shopping. Several minutes later a manager arrived where I was and I was able to relay the incident to him. I made no demands and he had no questions for me. Then, when at the check stand with several hundred dollars of groceries I told them they were also out of Poise moderate regular. An empty shelf I said. That was really the most important thing we came here for. And, you were out of stock.
You know, it seems to me that with a decommissioned commissary run by civilians with absolutely no active duty military bases anywhere near, they should know their clientele is mostly older retired people, and keep their incontinence products in stock. Not to mention, looking for moldy stuff on the shelf. And maybe they should fire a brain dead idiot every once in awhile. read more