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    McCash Clock Company

    5.0 (1 review)
    Closed • 10:00 am - 4:00 pm

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    Maryland Clock and Watch

    Maryland Clock and Watch

    (10 reviews)

    Maryland Clock and Watch Repair is THE best team to repair your clock. In our case, we had an…read moreantique grandfather clock we were gifted from a dear friend in Germany during our time living there. It had recently stopped working and after a quick on-line search, we selected Maryland Clock and Watch Repair. Nick came to our home the very next day and repaired and cleaned our clock in under an hour. Nick is well versed in not only clock repair, but the history of clocks and their makers. In fact, he informed us that our clock was a Gustav Becker...a first heard for us! Nick will now be our "clock guy.". Thank you, Nick, for your professional and friendly service.

    I paid $3200.00 to Maryland Clock and Watch for my antique non-running Herschede grandfathers clock…read moremovement to be overhauled. This clock was handed down to me from my grandfather. Its quite special to me. MC&W had my clock movement for about 10 months. I knew up front that it would take some time. Now back in my possession since Dec 22, 2020, how can this movement still have issues? The moon phase still does not work. I was assured it would after the overhaul. The chimes sound terrible due the hammers and tubes being out of alignment. I will say, it does maintain excellent time which is great, but that is 1/3 of the mechanical function of this clock, and to me 1/3 of the amount I had paid. Also, I did not get pictures sent to me during the overhaul process that I had been promised. When I brought this up I was then told I would get a comprehensive package including pictures with the return of the clock movement. Well, I received an invoice, "warranty" information and clock setting instructions. I haven't any proof that my movement was disassembled and overhauled. No pictures, no detailed information of what exactly what was replaced, cleaned or adjusted for $3200. I have been told more than once I will get a call and an appointment will be made to come out and look at my clock. To this day 4/04/21, no follow up appointment has been made to correct my clock issues. At this point, I have lost all faith in Maryland Clock & Watch. I will go elsewhere for the remaining repairs. I no longer feel as though they are a competent repair shop. FYI - Below is a more detailed description of the issues The moon phase dial will not move. I was assured this would be working. It should rotate to indicate when there will be a full moon. Strings - It doesn't make sense to me why the strings that pull the hammers and the strings that hang the tubes were replaced at my house and not at the shop? Obviously the movement was not tested properly before hand. Well over an hour was spent installing the strings for the hammers and the tubes at my house. Not all five strings, but four of the five strings were replaced by MC&W at my house. I still have one old original string that still remains, three of the new strings installed were provided by MC&W, and the fourth new string also installed by MC&W was "sewing thread"! Yes that's right, my "sewing thread". I was wondering why I was ask for string or thread? This is certainly not correct. The tone and volume of the chimes is not correct, one in particular is hard to hear the striking of the tube. After my inspection I see the hammers are not in proper alignment. Some hammers are resting against tubes, they should not do that. Also some of the hammers strike the sides of tubes and the top edges of the tubes, and again they should not do that. The tubes also are not in alignment to each other which compounds the problem. The tubes do not hang from the hooks at equal lengths. All off this should have already been done, inspected and tested. This is what makes me think that MC&W had someone else service the movement. Who really did the work I wonder? Lastly, any clock that operates with pendulum must be balanced. It is necessary so the clock is "in beat". My clock was never balanced. It was moved into the corner and left that way. It was gaining one minute a day. For weeks I was trying to adjust the speed of an unbalanced clock. I did end up balancing the clock, and now it keeps excellent time. I don't believe there is a clock or watchmaker on the premises at this time. I should have done a better job of seeking out a trained clock maker.

    Maryland Clock Company - Rick the professional clock repair man

    Maryland Clock Company

    (13 reviews)

    Long time family values. My Aunt Doris will go out of her way to make sure you're happy. My cousin…read moreNoah had some big shoes to fill after my Uncle Ricky passed...and he's done an incredible job!

    I am responding to your public response regarding my review…read more After this incident, you contacted my aunt and repeatedly asked her to remove her review. During those conversations, you apologized for Noah's behavior and attempted to excuse it by stating that he was under a great deal of stress. Stress does not excuse dishonesty, arrogance, or poor treatment of a longtime customer. You were given a clock that was in working condition. It was returned to us not working. My aunt then had to take the clock elsewhere to have it repaired, where she was informed that the issue was a simple fix. This makes Noah's statements about the condition of the clock even more concerning. What was equally unacceptable was the way Noah communicated with my aunt. No options or reasonable solutions were offered. Instead, she was spoken to in a condescending manner, as though she were a two-year-old rather than a longtime paying customer with a legitimate concern. A customer's perception is their reality. When a customer tells you they have had a negative experience, your responsibility as a business should be to do everything reasonably within your power to understand the concern and resolve the issue--not argue with the customer, dismiss their experience, or make them feel as though they are the problem. And let's not even get into the pricing. Based on our experience and what we ultimately learned about the simplicity of the repair, we were left with serious concerns about whether the pricing being presented was reasonable. That only added to an already unacceptable experience. She also has every right to publicly share our experience and make other consumers aware of what they could potentially be getting into when choosing to do business with this company. A review is meant to reflect a customer's experience--positive or negative. Repeatedly asking someone to remove an unfavorable review does not change what happened. If you do not want customers sharing negative experiences, the solution is to address the issues that caused those experiences, not pressure customers to remove their reviews. As longtime customers, we are shocked and extremely disappointed by how this was handled. After Rick's passing, the level of service is simply not the same. Additionally, anyone reading these reviews can see that she is not the only customer who has expressed concerns or left a negative review about their experience. When multiple customers are raising concerns, perhaps the appropriate response is not to become defensive, but to recognize that there may be a genuine customer-service issue that needs to be addressed. What is particularly troubling is that you repeatedly contacted my aunt asking her to remove her review, yet your public response continues to demonstrate the same lack of professionalism and accountability that led to the review in the first place. Potential customers should be aware of our experience: we entrusted this company with a working clock, received it back not working, and were then treated as though we were the problem when we raised legitimate concerns. Doris, do not contact my aunt or anyone in our family regarding this matter again. The repeated phone calls asking her to remove her review are unwanted. Any further unwanted contact will be documented, and we will consider the appropriate steps available to address it. My recommendation to the company would be to provide Noah with customer-service and soft-skills training, particularly in professionalism, communication, accountability, and conflict resolution. More importantly, I would encourage the company to take the negative feedback it is receiving seriously rather than attempting to explain it away. We have said what we needed to say. Please respect our request for no further contact.

    McCash Clock Company - clockrepair - Updated September 2026

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