Bruce Weeks, the proprietor of the Talbot Clock Shop, in my opinion, is second to none…read more Knowledgeable, skilled, tooled and ready to roll. I have entrusted my personal collection to Bruce for various repairs and service over the years and have always walked away informed and impressed.

From the owner: Check out our service and sale of antique clocks! Sales and…read moreService for Your Family Heirloom Timepieces

Great people and excellent service. Really know their stuff. Definately go back again.read more

Very friendly service and very reasonable prices! I am not from the area and when I got to the…read morestore, he took care of me and sent me on my way. No need to return. I couldn't be happier.

Have been there many times. Beautiful clocks for sale and talented repair folks. I will soon be…read moremoving back to Maryland and look forward to having them repair my 1840's grandfather clock!

I just wanted to say thank you for all of the great service and assistance you provided with my…read moreclock needs. Very much appreciated HOT ROCKS!!

Disappointing interaction at this business today. Woman I…read morewas dealing with was dismissive, evasive, & rude. Common curtesy, normal eye contact or a decent attitude would have greatly improved the experience. Ugh!

Good, honest people. My son uses them frequently for jewelry, gold and silver transactions, coins ,…read moreand great repairs.

Have you ever had a need to repair something that was very special and immediately felt at ease…read morewith a stranger who would do the work? That's how I felt when I met Curt Lefferts. As soon as I walked into his shop, I knew I was in the right place! His knowledge, his candor, his attention to detail all worked to make me feel comfortable. He identified the problem with our clock immediately, and lovingly adjusted and oiled it and sent me off with instructions on how to hang it. He then followed up the next day to see how the clock was ticking! I couldn't be happier with his service. On top of that, he's a darn nice guy. This man knows clocks. This man loves clocks. Let him love on yours! And wait 'till you see his shop! Five stars hands-down.

Smart guy. Recommend.He knows his stuff. Veteran. Willing to travel to you. Works on all kinds of…read moreclocks.

Maryland Clock and Watch Repair is THE best team to repair your clock. In our case, we had an…read moreantique grandfather clock we were gifted from a dear friend in Germany during our time living there. It had recently stopped working and after a quick on-line search, we selected Maryland Clock and Watch Repair. Nick came to our home the very next day and repaired and cleaned our clock in under an hour. Nick is well versed in not only clock repair, but the history of clocks and their makers. In fact, he informed us that our clock was a Gustav Becker...a first heard for us! Nick will now be our "clock guy.". Thank you, Nick, for your professional and friendly service.

I paid $3200.00 to Maryland Clock and Watch for my antique non-running Herschede grandfathers clock…read moremovement to be overhauled. This clock was handed down to me from my grandfather. Its quite special to me. MC&W had my clock movement for about 10 months. I knew up front that it would take some time. Now back in my possession since Dec 22, 2020, how can this movement still have issues? The moon phase still does not work. I was assured it would after the overhaul. The chimes sound terrible due the hammers and tubes being out of alignment. I will say, it does maintain excellent time which is great, but that is 1/3 of the mechanical function of this clock, and to me 1/3 of the amount I had paid. Also, I did not get pictures sent to me during the overhaul process that I had been promised. When I brought this up I was then told I would get a comprehensive package including pictures with the return of the clock movement. Well, I received an invoice, "warranty" information and clock setting instructions. I haven't any proof that my movement was disassembled and overhauled. No pictures, no detailed information of what exactly what was replaced, cleaned or adjusted for $3200. I have been told more than once I will get a call and an appointment will be made to come out and look at my clock. To this day 4/04/21, no follow up appointment has been made to correct my clock issues. At this point, I have lost all faith in Maryland Clock & Watch. I will go elsewhere for the remaining repairs. I no longer feel as though they are a competent repair shop. FYI - Below is a more detailed description of the issues The moon phase dial will not move. I was assured this would be working. It should rotate to indicate when there will be a full moon. Strings - It doesn't make sense to me why the strings that pull the hammers and the strings that hang the tubes were replaced at my house and not at the shop? Obviously the movement was not tested properly before hand. Well over an hour was spent installing the strings for the hammers and the tubes at my house. Not all five strings, but four of the five strings were replaced by MC&W at my house. I still have one old original string that still remains, three of the new strings installed were provided by MC&W, and the fourth new string also installed by MC&W was "sewing thread"! Yes that's right, my "sewing thread". I was wondering why I was ask for string or thread? This is certainly not correct. The tone and volume of the chimes is not correct, one in particular is hard to hear the striking of the tube. After my inspection I see the hammers are not in proper alignment. Some hammers are resting against tubes, they should not do that. Also some of the hammers strike the sides of tubes and the top edges of the tubes, and again they should not do that. The tubes also are not in alignment to each other which compounds the problem. The tubes do not hang from the hooks at equal lengths. All off this should have already been done, inspected and tested. This is what makes me think that MC&W had someone else service the movement. Who really did the work I wonder? Lastly, any clock that operates with pendulum must be balanced. It is necessary so the clock is "in beat". My clock was never balanced. It was moved into the corner and left that way. It was gaining one minute a day. For weeks I was trying to adjust the speed of an unbalanced clock. I did end up balancing the clock, and now it keeps excellent time. I don't believe there is a clock or watchmaker on the premises at this time. I should have done a better job of seeking out a trained clock maker.

Very professional, friendly and great service. Was greeted outside as I could not find my way to…read morethe location. I found that to be extra nice and helpful. Customer service overall

I have a treasured antique wall clock that needed some help. Atlantic clock kept it for about 2-3…read moreweeks. Then they called me to pick it up. It worked beaufully for over a year until another problem arose. Of course, I took it back to Atlantic whom I trust to do a good job, charge me a fair price, and return my clock within a reasonable time. Antique clocks are not always easy to repair and there are not many places that can do it, but this place can, and does.

I had taken my clock movement to other shops before finding Sam and was disappointed that the…read moreissues were not resolved. As others have said, Sam is the consummate professional. He makes house calls and got my family's nearly 100 year old grandfather clock running superbly. He patiently explained every step of the process - from replacing parts to why the malfunction occurred. Cannot recommend Sam highly enough! Very fair prices as well!

My husband and I have received a superb service by Sam's Clock Repair. Sam came to our house to…read morecheck our grandfather's clock that belonged to my mother in-law, and the clock was not chiming nor was it keeping a time for quite some time. However, Sam brought it back to life for us and now the clock is ticking on time and chiming my favorite Westminster chime. Since we knew how old the mechanism or the heart of the clock, we were happy to have Sam get a new mechanism for our clock. Sam has an outstanding customer service, and he is very diligent about his work. Repairing a grandfather clock requires lots of patience and we don't have that nowadays. We trusted as he repaired the grandfather clock that belonged to my brother-in law. It's hard to find such an honest clock repair and we defiantly recommend his business. Now our Clock is running on time.

Long time family values. My Aunt Doris will go out of her way to make sure you're happy. My cousin…read moreNoah had some big shoes to fill after my Uncle Ricky passed...and he's done an incredible job!

I am responding to your public response regarding my review…read more After this incident, you contacted my aunt and repeatedly asked her to remove her review. During those conversations, you apologized for Noah's behavior and attempted to excuse it by stating that he was under a great deal of stress. Stress does not excuse dishonesty, arrogance, or poor treatment of a longtime customer. You were given a clock that was in working condition. It was returned to us not working. My aunt then had to take the clock elsewhere to have it repaired, where she was informed that the issue was a simple fix. This makes Noah's statements about the condition of the clock even more concerning. What was equally unacceptable was the way Noah communicated with my aunt. No options or reasonable solutions were offered. Instead, she was spoken to in a condescending manner, as though she were a two-year-old rather than a longtime paying customer with a legitimate concern. A customer's perception is their reality. When a customer tells you they have had a negative experience, your responsibility as a business should be to do everything reasonably within your power to understand the concern and resolve the issue--not argue with the customer, dismiss their experience, or make them feel as though they are the problem. And let's not even get into the pricing. Based on our experience and what we ultimately learned about the simplicity of the repair, we were left with serious concerns about whether the pricing being presented was reasonable. That only added to an already unacceptable experience. She also has every right to publicly share our experience and make other consumers aware of what they could potentially be getting into when choosing to do business with this company. A review is meant to reflect a customer's experience--positive or negative. Repeatedly asking someone to remove an unfavorable review does not change what happened. If you do not want customers sharing negative experiences, the solution is to address the issues that caused those experiences, not pressure customers to remove their reviews. As longtime customers, we are shocked and extremely disappointed by how this was handled. After Rick's passing, the level of service is simply not the same. Additionally, anyone reading these reviews can see that she is not the only customer who has expressed concerns or left a negative review about their experience. When multiple customers are raising concerns, perhaps the appropriate response is not to become defensive, but to recognize that there may be a genuine customer-service issue that needs to be addressed. What is particularly troubling is that you repeatedly contacted my aunt asking her to remove her review, yet your public response continues to demonstrate the same lack of professionalism and accountability that led to the review in the first place. Potential customers should be aware of our experience: we entrusted this company with a working clock, received it back not working, and were then treated as though we were the problem when we raised legitimate concerns. Doris, do not contact my aunt or anyone in our family regarding this matter again. The repeated phone calls asking her to remove her review are unwanted. Any further unwanted contact will be documented, and we will consider the appropriate steps available to address it. My recommendation to the company would be to provide Noah with customer-service and soft-skills training, particularly in professionalism, communication, accountability, and conflict resolution. More importantly, I would encourage the company to take the negative feedback it is receiving seriously rather than attempting to explain it away. We have said what we needed to say. Please respect our request for no further contact.