I am really impressed with the service and care of this Meineke, not to mention the manager Chris…read moreSmith! He is so kind and courteous. I have a 2004 Hyundai Santa Fe that wasn't too doing well in the scorching summer heat and sure enough, one day the battery dies. I gave it a quick jump, rode it around the block a few times, no problems. The next day? Dead again! Argh! I was able to get it towed using AAA and decided on Meineke. I am so glad I did. From the moment I picked up the phone and called their office, to the moment I picked up the keys and drove my car off the lot, Chris' friendly attitude kept me at ease. He took the car in, listened to my concerns, ran a diagnostic test to figure out the problem, worked on it right away and confirmed that the battery needed to be replaced. He also made sure to call and update me. I was so relieved; the service came just under $300 for a new battery, 2-year warranty, and service. Wow! Ready that same day. I'm really happy to know that my car is running smooth again, all thanks to Meineke. Thank you for the great service.

This review is in regard to services for the Maryland State safety inspection and specifically for…read moreelectronic cars. Simply put: Please find another location. I've had to inspect two cars in Maryland during my time living here and this experience was the worst. They don't value your time and the cost of simple repairs are ridiculous. The initial inspection was fine. They found two cosmetic issues with the car that I had to be fixed. Both on the exterior of the car. One, for example, was the rear wiper blade. So the car fails, which is understandable. If your vehicle happens to fail, please do your research and compare cost for ANY fixes. For example, my back windshield wiper failed because it "smudges a little". I found that debatable however I didn't push on the issue. They told me to replace it they would have to (1) order the part which would take a day or two to arrive, and (2) the cost was $25+. I found that same wiper blade at the local AutoZone for $12 right after I left. And for anyone with the front two windows tinted on their vehicle, for window tint removal, they charge $150 which is absurd and overpriced. As for respecting customers time, they do not. I called on Monday to verify that the inspector would be available on Tuesday morning to reinspect my vehicle. I was told he would be in and that my appointment would be at 8AM when they open. I arrive at 7:55 AM and check in for my appointment. Do you know that I sat in the waiting room for 40 minutes before they decided to tell me that the inspector would not be coming to work that day? I wasted 40 minutes of my time when I could have left and rescheduled. The reinspection was rescheduled for the following day, again at 8 AM. This time I called the front desk before arriving to ensure that the inspector was indeed at work. Not surprised, I was told the inspector was "on his way to work" and that he " lived very far." I digress... To reinspect two cosmetic changes on my car, I sat in the waiting room for over an hour. I had to go to the front desk to ask for status of my car before they finished 15 minutes later. I am thankful that my car successfully inspected. However, I would not return to this location.

I had a great experience at Lube Center today. I stopped by because I needed a part installed on…read morethe underside of my vehicle. I already had the part and the screws, and the team was happy to help. From the moment I arrived, the staff was friendly and guided me right into the service bay. One thing that really impressed me was that you can watch the technicians working underneath your vehicle on a monitor the entire time. They also use service pits instead of lifting the car, so you simply drive in, they complete the work, and you drive right out. It made the whole process quick and convenient. The shop was clean, professional, and efficient. To top it all off, they installed my part free of charge. I was so appreciative of their kindness and excellent customer service that I happily left a tip. A special thank you to Walter, the assistant manager, for taking great care of me. I'll definitely be back in the future for an oil change and other services. Highly recommend!

I've been coming here for a while but yesterday's wait was longer than expected because they were…read moresuper busy for a Monday morning. However, I always receive quality care and service. My technician, Lewis was very thorough with sharing his knowledge and suggestions based on my car needs. I did get my car oil change, transmission fluid, and new filter. I'll continue to get my car serviced here.

I've purchased three vehicles here over the years (certified pre-owned) and have been a long-time…read morecustomer. Everyone here is friendly, professional, and very helpful. The service department is top-notch and they always go out of their way to take good care of their customers! I wouldn't go anywhere else for service unless I was out of town. I'm hoping to purchase my next Mercedes here in the near future! 5+ stars :)

Sales person Julian Chin had a tantrum because he was unable to confirm my wire transfer as payment…read moreof the vehicle. I flew from a different state to pick up this vehicle in the midst of grieving a friend. Gave me his condolences however as soon as he realized he couldn't confirm the wire became a different person. Over heard Julian speaking on the phone to Pre own Manager Keith "Why the F*** would she do that, that Shit is stupid". When asked why is the doc fee $800, Julian "it's for legality purposes." Pre owned sales Manager Keith denied replacing one rear tire although it was weeks from being six years old. Pre certified MB check list states must be replace despite tread. Completely aware I was driving the vehicle 8 hours home. Keith "you don't have to buy this vehicle" Take aways: If you know how to read this team of " sales experts" won't like you. If you don't like being bullied and pointed out obvious standards, they won't like you. Only kind when accepting funds. If you express concerns, they'll dismiss them and change the subject. If I could give them negative stars, I would.

First time going to a tire shop must say will be coming back. Great service amazing people good…read moreprices and honestly, they made me feel comfortable. and when I ask for help, they was right there on the spot.

I have been going here forever this is the first time that I did not get the service I requested…read moreand then the one that runs the place I know him he acted as if he did not even know me this time anything I asked him he did not want to tell me what they did his response was that I talk too much I took the car down to get the gas line fixed now I have no showing how much gas I have in it I requested that the oil be changed also the old oil filter is still on he claims they change the oil but you always put a new filter in when you change it so I don't believe the oil was changed all around the service has really changed I am very very unpleased I will never go there again

Exceptional Service, Well Worth the Drive!…read more I recently visited the service department at Fitzgerald VW of Annapolis, and the experience was night and day compared to my local VW dealership. I easily booked a 9:00 AM appointment through the VW app for an AC check and a couple of recalls, including the rear camera and engine cover. I arrived a few minutes early and was greeted immediately by everyone in the drive lane. My service advisor, Jen, was absolutely wonderful, welcoming, and professional. She confirmed my information, gave me a clear timeline of about two and a half hours, and personally showed me to the waiting area. The setup there is fantastic if you need to get work done, complete with dedicated workspaces, coffee, tea, water, and snacks. To my surprise, Jen came to get me right at 11:00 AM, well under the estimated time. She had all my paperwork ready and even walked me out to my car. When I mentioned how much better this experience was compared to the dealership closer to my house, she told me, "We take care of our people here." They absolutely proved that. Even though it is a 25 to 30 minute drive for me, Fitzgerald VW has definitely earned my future business. I felt truly taken care of and highly recommend asking for Jen!

I dealt with Chris Veilleux while shopping for a vehicle, and unfortunately my experience was…read moredisappointing. From the beginning, his communication came across as condescending and arrogant. Rather than listening to what I was asking for, he seemed more interested in explaining why my goals couldn't be achieved. There was an unmistakable air of dismissiveness, as though my experience negotiating leases and understanding the numbers didn't matter. The most frustrating part is that the deal I was pursuing was ultimately completed elsewhere, on essentially the terms I had been seeking all along. That confirmed my impression that the issue wasn't that my expectations were unrealistic--it was that Chris had already decided they couldn't be done. I don't mind hearing "no" when it's backed by facts. What I do mind is being treated as though I don't understand the process or being spoken to in a way that suggests my questions aren't worth taking seriously. Buying a vehicle is a significant purchase, and customers deserve professionalism, respect, and an open mind. That wasn't the experience I had with Chris. Simeon - Asymmetrical Auto Acquisition Group

RV busted a hole in the black tank and needed a new AC. I called several RV repair companies in…read morethe area and didn't get good answers. Basically nobody was willing to fix the black tank because it's an older model and the part can't be ordered new anymore. Queenstown was all over it. They problem solved my issues and fixed it up in a few weeks. When I discovered a pipe hadn't been put back on the same way, Billy was super quick to recognize the issue and fixed it for free - without any hassle. These guys are the real deal, and they stand by their work. I've been in the military 18 years and traveled all over America. Good RV service is something you keep using once you find it. I recommend Queenstown RV to anyone looking for solid reliable service!

I am from NJ and needed a plastic cover for our camper in Lothian, MD. I saw Queenstown RV was…read moreabout 1/2 hour away. I didn't call first I just headed there before they closed at 4pm. I was greeted and helped immediately and received excellent service. My cover part wasn't in stock and I couldn't wait until Monday to receive it. The manager was so kind and offered me a matching part that was not on the sales floor (he had set aside) and he'd order one to replace it. I happily accepted and was grateful for my new plastic cover.