McCandless Township Sanitary Authority (MTSA) operates a sanitary sewer system of 4 treatment plants, 21 pumping stations, thousands of manholes, and hundreds of miles of gravity sewer.
Since 2020, I have been a customer of MTSA. I used to have an irrigation system in my yard, but in 2021, an excavation company removed it, a plumber removed the deduct meter, and West View Water Authority inspected their work.
Unfortunately, for 5 years, MTSA was somehow reading my deduct meter each year (the reading number never changed) and charging me an annual fee! In 2026, MTSA mailed me a letter that the employee was not able to read it.
*For almost one month*, I called and emailed multiple MTSA employees multiple times to get them to finally remove me from their deduct-meter program.
An employee from the billing department said that they would be able to give me a statement credit of $45 for only the reading in 2026, not the readings in previous years.
I will give a neutral rating because the sewer system appears to function properly, but I do not appreciate how I was charged hundreds of dollars for impossible readings over years and how I had to follow up for weeks to get a partial solution. read more