Quick response. Thorough explanations and took extra steps that weren't necessarily part of the…read moreproject.

I am so glad I found Pronto. Needed a quick fix for my garage door. Eli was so personable and…read moreknowledgeable, he was able to diagnose the problem over the phone after I sent a few photos of what was going on. A technician was able to come over the same day and get it taken care of. Ali (Ally)...not sure how to spell the name, but she was amazing. So nice, so professional, and was able to help me figure out a larger problem with the door. Honest, reasonably priced, and all around great service. Highly recommend Pronto and will have them come out to help me take care of getting a new door in the near future!

I had R & S 3 years ago because the garage door opener/door was suddenly very loud. I was…read moreimpressed with Alex, his work and his recommendations. Yesterday, Dave and Scout came out for a tuneup that I had signed up for at the home show. They were friendly, efficient, clean. I really appreciate that no one that I've had from that company smells like cigarette smoke. They thoroughly explained what they were going to do and afterwards did not try to oversell any products. I also really appreciate Marco, who is the person that takes appointments. He listens, understands, remembers. Appears very interested helping.

Overall, great experience. Josh R. arrived as scheduled and gave me my options. I asked for the…read morerepair and it was completed within an hour to my satisfaction. Josh was very personable and professional. Thank you!!

I've used James of Garage Door Service and Repair for years to service my old very heavy garage…read moredoor. Finally this spring I decided it was time for a new one. I didn't look any further since James was always so great. I now have a new garage door with windows and I absolutely love it. What a difference it makes inside and out. Thank you James and crew for taking care of me. You guys are the best.

The twenty year old garage door opener wouldn't function while cold. I consulted with Garage Door…read moreService & Repair and agreed to have the opener replaced. We agreed to a schedule and the tech arrived when on time. He completed the task quickly and efficiently even though it was one of the coldest days of the year. There were no hidden fees and he cleaned up the garage well. The garage door works flawlessly and I'm very pleased with my choice. I highly recommended Garage Door Service & Repair.

I had my garage door replaced by The Garage Door Guy a few years back and found myself now with an…read moreopener that would randomly open/close all by itself. Despite quick troubleshooting, I was stumped. My plan was to call The Garage Door Guy to have them come back out since they were great the first time and I was quite apprehensive when I saw they had been acquired by A1. With their TV commercials and nifty website, they felt slick and "too good to be true." However, my concerns were quickly put at ease. The scheduling team was able to get a technician, Alex, to come out that afternoon. Alex was super friendly, knowledgeable and explained that, unsurprisingly, my opener would need to be replaced. Despite the subzero temps, Alex replaced the motor in a little over an hour, connected all of my old remotes and explained some good maintenance best practices. The only reason I'm not giving 5/5 is the "Worry Free Club" Warranty was automatically applied to my bill. In a world here everyone is applying monthly subscriptions, this felt unnecessary and I would have appreciated understanding more about if I could opt out of it. Seemed a little like a bait and switch, but some discounts cancelled out the cost of the warranty. Again, not a big deal, but seemed a little shady.

Be aware the garage door guy sold his company to them . If you call thinking you are scheduling…read morewith garage door guy, they do not let you know that it's a different company now. They charge you 59 dollars to come out without giving you heads up. They tried to charge us 1,124 plus tax to replace 2 springs . When we said no he called his boss and dropped it to 400 but no warranty. We decided to go with someone else with better integrity. We were almost ripped off. I would not recommended them to anybody who wants to have good quality fair service without being robbed like that.

Prompt service, very nice technician. Listened and then acted. I would highly recommend them.read more

So I was locked out of my garage. Called these guys. They sent a nice technician, Phillip. Very…read moreprofessional. He figured how to open my garage door. I am glad I called because I would have wrecked if I had tried it to open it manually. It was loose and I would have easily damaged the system.

They showed up within an hour to provide a free estimate. They diagnosed and fixed it promptly. We…read morehad them replace the rollers as well, so the service call was free. Highly recommend them.

The repairman explained the problem and how to avoid in the future! Very respectful and friendly!…read moreHe showed up timely! I'm very pleased with James!

I've used this company a few times now over the last 7 years to come fix our garage door. Each door…read moretech I've had has been wonderful, no complaints. They try to fix what they can, and the prices are fair. I was very happy to know that Chad could fix it this last time at no cost after spending so much in the past. They have a warranty for lifetime on some of the parts which helped immensely. They get you in quickly for an appt as well.

I had garage door repair done by Reliable Garage Door over 5 years ago, and they didn't try to sell…read moreme anything more than was necessary. Jake was prompt, thorough, and great to work with. He has returned at least 3 times since then to tune up the spring and door. FOR FREE!! When is the last time you've had a company offer a free annual tune up?! There's a reason for the 5 stars! Excellent service, quality, and value!!

On 7/23/2024 I signed a contract with BlackHawk Garage Door and paid a 50% deposit for the purchase…read moreand installation of a new C.H.I. Planks Cedar garage door. The salesperson, David Schaffran, informed me the lead time would be 6-8 weeks. On 9/23/24 a two-person crew from BlackHawk Garage Door came to my house and installed the new garage door, tracks, spring, and opener. The installation crew realized there was one damaged section as well as two other sections of the garage door that didn't have the correct color trim. At no point during the two-month wait did BlackHawk Garage Door notify me of any issues with the garage door, nor did the technicians notify me of the obvious problems until after installation was complete. They had already removed my existing garage door, tracks, spring, and opener, so I had no option but to wait for them to fix these issues with the new garage door sections. After the installation crew left, I called David Schaffran to inquire about these issues. David said he would get back to me later on 9/23/24, but never did. I emailed BlackHawk Garage Door's management the following day to get their resolution plans. The purchasing manager, Brandon Myers, responded claiming this was a warranty issue with the supplier, C.H.I. Garage Door. Brandon told me we were fortunate to be getting all four sections of the garage door replaced through warranty. This is not a warranty issue. This door was not to the specs I ordered per our contract. BlackHawk Garage Door knowingly installed a wrong and partially damaged door. Brandon has repeatedly assigned the blame on the supplier and insisted that BlackHawk Garage Door has done the best they could, glossing over the fact that BlackHawk clearly failed to properly inspect the door. I have had to inquire several times to get a clear answer as to when I would have the correct garage door installed at my home. The most information he provided was 4-5 weeks lead time for the replacement garage sections, and that the installation would be prioritized. After more than five weeks of waiting with no updates, I followed up again through email on 10/30/24. Brandon Myers responded claiming the replacement sections were backordered not once but twice, first on 10/11/24 and again on 10/24/24. I was never informed by BlackHawk Garage Door when these events took place. The revised ETA is now allegedly the second week of November, 2024. BlackHawk Gargage Door has been disrespectful to my time and property and has not performed on our contract. They have never taken responsibility, and their communication reflects a smug arrogance that they're doing me a favor even when it's their wrongdoing.

Quick fix to broken spring. I called at 7:15, Brian had me…read morescheduled the same day for between 9 - 11. Tanner showed up at 8:45, found the problem and a half hour later all was fixed. This is the third time I've called Black Hawk AAA and they have always been fast and fair. What more do you want?

Super friendly, quick and responsive! Handled the request and gave recommendations, great value for…read morethe kind service. I highly recommend Nic! We got our opener diagnosed same day, and the new one installed less than 24 hours later!! He explained everything to me and made the process smooth!

They did a nice job replacing our garage door. They removed old door, tracks, and opener and put in…read moreall new hardware. Everything works smooth and they helped my wife set up the codes as I wasn't home at the time. No mess and everything was cleaned before they left. Also appreciate that they didn't try to upsell us to a more expensive door than we needed, unlike another company we were talking to. Looks nice and runs quiet.

Came out same day, which was great. What was not great, is the fact that the technician did not…read moreeven check the key pad properly to see if it was in fact working and sold me on replacing it. New to my home, I did not realize you needed to put in the code and then hit enter. Thus, it was most likely working the whole time! Then he stated he could put the old one back on, but I still needed to pay for the call and I would need a new one eventually. He proceed to tell me I need a whole new garage door system and I should start saving now! I found this to be aggressive. When I do replace my system, it will not be with Elite Garage Door!

Garage door opener died, it was installed in 1998. Repair n replace. Garret was here same day I…read morecalled. Pointed out more issues I was oblivious of, like rust on rollers and cable rusted and was almost gonna break. He did a very good job and I think he gave me an honest price. Highly recommended!