I booked a home for the 4th of July in McCall on March 22, only to receive a call three weeks before our vacation informing me that the property had been double-booked due to a "software glitch." What I cannot understand is how a booking issue like this wasn't discovered until three weeks before one of the busiest vacation weeks of the year.
I was told that the other party would keep the reservation because they had booked first. If your system can determine who booked first, then how did this supposed glitch go unnoticed for months? The explanation simply doesn't make sense to me.
The replacement properties offered were not remotely comparable to the home I originally reserved. They were older, tired-looking homes that lacked the quality, location, and appeal of the property I selected. The agent I worked with initially said he would follow up the next day with a newly available build that might be a better fit. He never did. I had to follow up myself, and the alternative he eventually sent was yet another outdated property that was nowhere near equivalent.
With only three weeks until our trip, there were virtually no comparable rentals left in McCall, and the few that were available were nearly double the price. I would have expected a reputable rental company to take ownership of their mistake, work aggressively to find a truly comparable replacement, and offer a meaningful discount or compensation for the inconvenience. Instead, I was left scrambling to salvage a family vacation that had been planned for months.
What disappointed me most was the lack of empathy and urgency. The agent showed very little concern for the situation or the impact it had on our family. The entire experience felt unprofessional and poorly handled from start to finish.
Unfortunately, because of how this was managed, I will not use this company again and would caution others to think carefully before relying on them for an important vacation booking. read more
