Seemed like a great office.... but no. Ridiculous high pressure from one employee but no concern at all from the owner/boss. Original e-mail (a tad long) sent June 19. It's 6.5 weeks later and no one gives a rat's ass, apparently.
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Hello, Dr. Matin. I just spoke with Tracy about the experience I had yesterday at the Sun City office.
I first encountered Maribel, who was an absolute delight. I told her that I battle vertigo and that, as an example, I can't go back quickly in the chair or lay flat. We talked about why I was there--partly because a tooth (crown) broke off at the gum line, and mostly because I needed to establish a relationship with a dentist I trust and feel comfortable with. Every step of the way, she checked on me to make sure I was still feeling fine.
Enter Dr. Chow--another delight! He detailed everything, offered step-by-step plans for how to tackle the many problems I have, and told me his philosophy about the procedures he would need to perform. We were nearly through the explanation of the plan when he was called to another patient's room and said he would be back. That was perfectly fine with me because I had a lot to absorb.
That's when Ali came in. She introduced herself and then immediately asked how much I was willing to pay that day, and if I was able to "do $20,000"! I was shocked at the approach, and told her that we hadn't even finished discussing what all needed to be done. I told her my mom just passed away and I am overwhelmed with her debt (funeral, etc.), probate, and trying to get her house ready to sell. Most people at this point offer an "I'm sorry" (however perfunctory) but not Ali. She was right back on her used-car-sales approach. "Well, how much can you afford today? Are you ready to start the procedures now?" I said, "You're probably too young for the reference I'm about to give...." (I was going to say she sounded like a car dealer trying to sell me undercoating) when she abruptly left the room.
I have no idea what I did to offend her so, but I kept waiting for my paperwork (I assumed she was working on it). She was on the computer and did not even acknowledge me as I walked into the waiting room. Finally, she printed and handed me a sheet which did not even cover all the necessary procedures. I needn't go into every boring detail of the encounter with her, but it was ice cold, far from professional, and unpleasant.
Moments before, I was thrilled to have found a dentist I felt comfortable with, in an office close to my home, with a sweetheart tech who made sure I was not in any distress. What happened? I haven't the foggiest clue.
I wanted you to know about this. Maybe Ali was having a rough day--we all do. But when you're encountering patients/customers/clients, you still need to maintain decorum. I do not believe Ali did that, but I also wanted you to know that Maribel and Dr. Chow were fabulous.
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