Do not use this company. I had this service for 8 years faithfully paying on time without…read morecomplaint until May of 2025. The panel in my house died and the Vivint support guy that came to my house wanted my bill to go up 300% and me to pay $800 for a new panel. I told them to cancel. I thought we were done... Then I got a surprise "collection notice" in November. I spent 2 hours on the phone saying "cancel my service" and their only response was as "we can discount the service or give you free equipment". No, when I say cancel that is not an open negotiation. I had to open a BBB case and I have them finally agreeing to refund those charges. I would have been recommending Vivint before May...now I will never go back and want to warn everyone I can to stay away.

Can you give zero stars? The company asks for $250 from the…read moreestate. Why? They say it didn't receive returned equipment and is too lazy to walk over to the warehouse to see if they can locate it. The estate paid it to move the closing of the estate, filed a complaint with BBB, filed a complaint with the Attorney General's office. I would suggest that no one sign up with ADT. It doesn't go well. There are thousands of complaints out there about this company. Do your due diligence and go with someone else. How bad did they need this $250? Was it worth all of the bad reviews that will come from this customer? P.S. They charged us an extra month after they received the death certificate. Their condolences on the phone did not sound sincere.

Best cameras around and easiest user friendly app for the alarms!…read moreI have used the cameras for several years and love how I get notifications for line detection and can watch when my children arrive home from school, as well as package deliveries. The alarm app is also so neat how I can turn it off and on from my phone. We also have a door lock connected to the alarm system to allow entry if we are not home for anyone visiting and watching our pets.

Best service updated IP cameras nice people for good value and security - highly recommend George…read moreStarr and crew

We kept the ADS system in the house we purchased in Medina almost four years ago. What a mistake!!…read more Almost four years of the system not working properly, multiple technician visits, and it hasn't gotten any better. We have a system with automation where you can use your cell phone, well, that's where it goes badly! The app usually errors out multiple times, won't connect, and eventually we have to set the alarm off just to get into the house. Today was the last straw for me. They apparently cannot fix my problems, so I'm on the search for a new company. I would have given zero stars if I could. Horrible system!!!

I wasn't quite sold on the idea of a state-of-the-art media room in my home when my husband…read moreinitally metioned the possibility. Over the course of a few weeks, my mind quickly began to change. The custom made speakers, beautiful flat screen, and home network were truly worth the investment. My family loves to gather for movie night, and the home network ended all buffering. They were also very tidy throughout the process. We needed to have sheetrock repaired to close the areas where our old speakers were housed. The workmanship was impeccable. You cannot tell that there were repairs. I would definitely recommend AV Artistry for any of your audio or visual projects. You won't regret it.

I had the pleasure to purchase a Accuphase e-5000 integrated amp at a very reasonable price from…read moreChris recently. He was quick to respond to my questions and take phone calls. The Accuphase sounds fantastic paired to my B&W 804d4 speakers. A really nice match. I will definitely be using Audio Video Artistry in the future for my audio needs and purchases.

I don't have internet at my shop and always struggled to keep eyes on my property when I was gone…read more Christopher helped me with 4g cameras Security Cameras turned out great Thank you guys!

From the owner: Do you need security cameras?…read more Does the Wi-Fi signal in your home or business Drop or disappear? We can fix that So your internet works everywhere you need it. We install security cameras on any budget! Smartphone, computer,and printer help? We got it! Need help with something else? chances are we can do it! Just give us a call for a free quote!