Amazing food and great service. Made just as ordered and the Mardi Gras cookie is spectacular! Loved the clean ambiance and will be back. read more

McAlister's Deli - Memphian, Broccoli Cheddar Soup with Toffee Crunch Cheesecake & a Mardi Gras Cookie - Sandwiches Near Me - London, Kentucky

The food was okay; however, the service was terrible. We were the only people there at 6:40. The girl taking our oder had a very difficult time taking our order. Despite repeating the order 3 times, we still ended up paying for an extra drink. The music was ridiculously loud. As I was paying she told me to leave a tip, didn't ask, but told me to leave a tip. We chose to eat in; however, while we were waiting, the girl who took our order started putting the chairs on the table and pulling the rugs up as if they were closing. None of the three employees in the front greeted us, none smiled and all acted like we were bothering them. As we were finishing a young man walked in to order and never was greeted. They said absolutely nothing to him. At best, they need customer service training, read more

Was shocked by how great this place was. On a road trip and had never been to McAlister's before. Great menu and a few solid veggie options. Plus the service was wildly good! Planning to stop on our way back honestly, it was a delightful stop. read more

Convenient spot right off the highway. I got the Veggie sandwich - it was refreshing, a bit bland, and would be a lot better warmed. Also pretty messy, so eat at a table. Mustard and pepper added gave it some flavor. They also have gluten friendly bread - stores with the regular bread but they switch gloves when they handle it. Staff was nice and inside (including bathrooms) were clean! read more

McAlister's Deli - The veggie - Sandwiches Near Me - London, Kentucky

DO NOT EAT HERE. the store owner, and all managers apparently show favoritism to their children that work there and their friends. These kids need customer service training. Anytime you go you can almost be guaranteed to never be greeted, your food always be wrong/things are missing, or you can hear and see teenage boys running around and hooting and hollering while people wait for 20 mins for two sandwiches. This place also needs to be shut down. I have seen roaches while eating there and also received rotten avocado and lettuce on my salad. The food is warmed up hospital food at best. Take your business and money elsewhere! read more

Likely the best McAlisters deli I've been to. Service was prompt and food delivered to table with a smile and enthusiasm. And the items were delicious. Too bad I didn't take any pics as I was expecting it to be average. And instead it was above average. Thanks London, KY McAlister your store is AMAZING. I'll drop in again one day. read more

Food and customer service were both amazing. Restaurant was also very clean. This was our first time here and we will be back.

one of the best sit in experience i've had in a long time.the staff treated me really well and got my order ready quickly and correctly by all the young staff. read more

McAlister's Deli - sweet and smokey chicken!! - Sandwiches Near Me - London, Kentucky

Some staffing issues but food has been consistently good every visit. Glad to have this option in town.

Absolutely amazing exceptional food, exceptional service, exceptional all-around, one of the best places I've ever been too.

The food is just ok and its all WAY overpriced. But everything is sky high these days I guess.

Food was ok, a little overpriced for the portion size. Don't expect to get your meal quickly. Over 20 minutes to get a sandwich and a side salad. Oh, and you would think they would be smart enough to put a fork and napkins in the to-go bag, but no, I guess they expect you to eat your salad with your finger. Wait...did I say fork? No forks for carry out orders, here they give you a spork. Sigh....what happened McAlister's? You used to be better. And I won't go into detail about the people in the kitchen standing around and talking while there was a line 8 deep, nor did the manager even acknowledge the 5 people waiting to get their carry out orders who were standing there waiting...for over 20 minutes for a sandwich. Oh, totally forgot that we asked for a gluten free bread because of an allergy and they got that wrong. You know it's crappy service when you watch 3 groups of people walk in, see the line and walk right out. Whoever owns this location needs to come see what's happening. read more

The food is good, but don't be in a hurry if you come here. The service is ridiculously slow. And you might overhear the workers fussing.

Today was my first order from this location. I read the reviews......I was hesitant about ordering. But I have ordered from the McAlister's in OH and their food is delicious so I took a chance. Absolutely the right decision. I ordered in the app and picked up at the window. I ordered the French dip with a side of potato salad. The sandwich was huge. The roast beef was tender and delicious. Real roast beef not pressed beef. The potato salad tastes like mom's. My husband ordered the Reuben he said it was fantastic but he wasn't crazy about the sauerkraut. The only issue that I had was that this location does not have their carrot cake. It is out of this world. Maybe eventually they will decide to carry it. I didn't get a picture of our food for this post. But I will have one for the next time read more

The food is amazing here. Nice clean place but they take a life time getting you your food! Especially for Togo orders. I'm in here for atleast 30 minutes waiting if not more every time!! So annoying I don't understand how I get food faster at a restaurant but it takes so long here. Unreal also they give people food randomly so someone who got here ten minutes later will probably get food way before you will. I'm over it! Also still currently waiting on this food as we speak. read more

I got the BLT and let's just say this. I BUSTED DOWN ON DAT. it was so good that I witerally hit the GWIDDY. LONG STORY SHORT... Mcallisters can get it any day of the week read more

McAlister's Deli - Bust down on dat creamy Mac n cheese - Sandwiches Near Me - London, Kentucky

Worst value meal in the area. Twenty dollars ($20) for a sandwich, two iced teas, and a bowl of soup. Never again.

CHECK YOUR ORDERS!!!!! 7/10 times this location leaves things off that are asked for and not just one thing. Multiple. It's a reoccurring thing. read more

Extremely slow service, over 30 mins for three sandwiches at 8pm. If you're looking for a quick bite to get back on the road, this isn't it.

My first time placing an order at this location and although the food was delicious the wait time was OUTRAGEOUS. My family wasn't greeted and I ultimately had to return because my broccoli cheese soup wasn't in the bag. I attempted to call yet received no answer. When I arrived, they were sold out & I had to wait another 15 minutes for steamed broccoli with LITTLE TO NO cheese. I will not be back! read more

An employee came in announcing they have covid when we were eating our meal saying to everyone in the store needs to be tested and when I announce my concern to an employee I was met with a lack of cooperation or concern my wife having cerebral palsy and is high risk to infection I was told to leave and the police were on the way read more

We ate at McAlister's all the time in Texas. We moved to SE KY about 2.5 years ago. I was thrilled to see one in London. We ate there this past Thursday and I really enjoyed mine but my cousin ate part of his not happy with sandwich. On the whole was happy for the restaurant. So I decided to go there Saturday for to go order. Now living here the last couple years I have low expectations and standards. Different culture and customer service mindset in SE is very different to any place I've lived. I'm old and travelled. Needless to say I placed my order and left a 20% tip on a take out! So I'm thinking the3 times I told the order taker I'd get a little better service. I ordered the 1/2 combo Angus Beef extra Sauces hate dry sandwiches and the pecan salad with extra cup dressing I hate dry salads. Side of potato salad. Got my wife a loaded potato. I live 30 minutes away or I would have drove back and threw the order in the garbage next to the register. There was people at one table it was 9PM about 5 employees. My sandwich did get extra Mayo could not taste horseradish. No cheese, no onion. Lettuce, meat, Mayo. The receipt said no pickle spear never said that either. So I was like at least I got the salad. After almost a $5 tip on a carry out yep one dressing after I was adamant 3 times I told them for an extra tiny cup. The salad had chicken, strawberries, blueberries, and not one sweetened pecan that make the whole salads flavor, not one. Very subpar service, even with my lower expectations living and understanding this region. Once you've lived away and come back you understand. I'm fine with that, every area in the country has their nuances, but this was extreme. This was an over $30 with no drinks experience with neither item put together correctly. read more

They told a 16 year kid last night, AFTER SHE SHOWED JIMMY AND THE OWNER THE LAWS THAT POOL TIPPING PERTAINS TO, that they never promised tips to anyone. Yet they have a spot on the receipt for tips and a tip jar out front. Where did the tips go? Owners, managers, and supervisors are not allowed to touch the tips, as in take them. Why is Jimmy pocketing tips? Where did all the tips go that they have received over the last 1.5 months? Who took them? Their employees have not seen one red cent of tips. Their employees have not been taking breaks. Someone pulled an entire 8 hour shift with no break and no lunch break. That's also ILLEGAL. What is Taral going to do about any tips that have come through on credit cards? There is always a split on 1099-K tax forms to show what is income and what was tipped If no tips were promised why is there a spot on the receipts for it? You can change that setting probably and if no tips were to be going to anyone why do they have a jar that say TIPS? IM POSTING THIS REVIEW TO EVERY REVIEW SITE I CAN FIND FOR THIS BUSINESS. THAT IS AGAINST FEDERAL AND KENTUCKY LABOR LAWS. IT'S ILLEGAL. read more