I hate to be leaving a review, but I mentioned I would. This is my first review ever
They do not have a refund policy! Therefore if your service gets messed up or you get injured, they will not refund your money.
I went to get a pedicure yesterday because I am constantly on my feet and knew I had calluses built up on my heels and big toe. I had a limited amount of money but knew I wanted to get a service done. I asked about an acrylic manicure and was told it would be $53 and a basic pedicure - which I was told would be $35. I wanted to be able to tip them so I'd thought about which service I wanted to get. They started on my pedicure. They were all very nice and accommodating. The pedicure started and I felt comfortable.
Towards the beginning of the pedicure, she used the yellow pumice brick and started on the top of my feet and applied too much pressure or used it too much on the top of my toes. I know how a pedicure works, but the placement of the pumice was incorrect.
The cuticle softener ended up reacting weird with my skin and caused hives to develop on my feet. I felt stinging but kept quiet because I didn't want to offend her. Like I said, she was very nice.
She started removing what felt like an ingrown toenail/shaping my toenail. Assumed to be routine in a pedicure. I am familiar with the process. I ended up bleeding she had dug so deep. She used the pumice on the top of my feet and recommended a higher level pedicure to remove calluses. They do not include callus removal in the basic pedicure. I said okay, that's fair. Let's do it. I upgraded to the gold where hot stone was included. I decided to treat myself. Gel polish was an additional $10 I believe the gold tier pedicure was $53. Maybe French tip was $5. I don't know where the $5 came from. Total was $68.
She was gentle and cleaned my feet well. I felt happy with the result enough to not mention the discomfort I felt throughout- my fault. I should have spoken up at the time
My intention of this review is to let people know who come to this nail salon to be aware of their lack of refund policy, their deflection instead of accountability when improper use of their tools happens, and finally when the owner reaches out to figure out what happened, placing blame on the client, mentioning "if we refunded all the services that went wrong, we would take a loss" and initially assuming "maybe the client did something for their service to go wrong". Just be aware if something goes wrong, they will not take ownership and try to fix the issue. You be the judge - should my toes look like this?
My big toe is infected and I am missing skin from multiple of my toes. Super sad. read more