I question the honesty of these guys- I've used them for years, but I'll never trust them again. I took my car in this afternoon after I got a puncture in the tyre and they said no worries, give us an hour. They phoned me back after about half an hour saying that they had the wheel off but that the puncture was in an irrepairable area of the tyre, and the only tyre they had in stock to fit was a premium tyre costing over £150. If I wanted to wait for a budget tyre they could get one for me the next day, or I could enquire at KwikFit to see if they had the right size (I'd already told the guy that I'd heard bad things about KwikFit and didn't want to use them). I didn't really want to have to drive 30miles again tomorrow to pick up a tyre, so I thought I'd check KwikFit. They did have the right size and for £10 cheaper than McConechy's, so I went to take my car there. Picking it up from McConechy's, the miserable old guy running the shop decided that he'd charge me £10 for having taken off my wheel (which he had to do to see the puncture) and replacing it with the spare! I've spent thousands on tyres with them over the years. Some way to treat a returning customer!
Then to add insult to injury, when I took the vehicle next door to KwikFit for a new tyre, the guy took one look at my puncture and said "that's repairable". He showed me with the measuring device and the puncture was an easy 12-15mm within the repairable area. What were McConechy's thinking? I think they were thinking they could sell me a brand new £150 premium tyre is what. The KwikFit mechanic couldn't believe that McConechy's had tried to con me into a new tyre and charged me £10 for removing a wheel, so he fixed my puncture for free. Now that's customer service!
I have been put off in the past by the bad reputation of the KwikFit brand and have always used McConechy's instead. That's not going to happen any more. They have demonstrated to me quite clearly that they can't be trusted. read more