I cannot rate this garage and they three guys that I dealt with highly enough! Professional, friendly, knowledgeable and so very helpful!
I got recovered and taken here last week, after splitting my tyre on a pot hole! They completely turned a bit of a c**p situation into a such a positive experience!
I had been travelling around Scotland for the past week in a campervan that was new to me, which had 20" alloys, therefore I was so very lucky that Brian had decided to get some tyres in to fit these the week before, as they are not standard and not usually in stock! Brian was in on his day off and spent a lot of time explaining and helping me understand about wheels and tyres and gave me so much knowledge for my future travels!
Mark showed me that I had also damaged my wheel, which highlighted to me how honest and conscientious they are! They did their absolute best to help with this and then swapped my damaged wheel and tyre to the back for my journey home, explaining that the front takes the majority of any impact and therefore this would be much safer! ... I would never have thought of this and surely they have gone way up and beyond any 'normal' customer service!
The other guy (whose name I unfortunately did not get), gave me a full visual inspection report on my tyres (something which I had asked at a previous kwik fit, and was told 'oh there ok'!), he was brilliant! He also asked me if I had heard a knocking noise?, to which I replied 'yes', he then told me what this was and advised me to take it to my mechanic as soon as I return!
They did not charge me for anything apart from the tyre and the fitting!
I seriously, cannot thank these guys enough and cannot rate them high enough! I am pleased to say, thanks to them, I returned home to Cornwall safely. I have returned feedback to their Operations Manager and I hope they are commended on their service :)
A BIG THANK YOU GUYS!!!! read more