This is now my go-to print shop when I do tradeshows at javitz convention center. I called on a…read moreWednesday and requested 500 brochures by Friday. Geoff gave me a fair quote and went out of his way to make sure the brochures were delivered on time. He advised me on a file correction that needed to be made. Unfortunately, when the prints arrived there was a minor printing error that covered an important piece of content. The team rushed and had replacements delivered to our hotel a few hours later. (We had an event so we couldn't pick them up). They looked great, the paper felt good, and it got done! I was impressed with the printing colors, but most importantly the service. Many other suppliers would have insisted it was too late to correct it. Your new loyal customer, Laurie from Build & Imagine Toys

I went to the store for a warranty exchange around 6 PM, with the store closing at 8 PM. The…read morerepresentative told me they couldn't assist because the manager needed to "accept" the order--a process that would take about 30 minutes. They also said another 30 minutes would be required to set up the phone, but their cut-off time for starting such processes was 7:15 PM. This explanation felt frustrating and didn't make much sense. Lilly, the rep, suggested I return the next day at 10 AM. However, when I arrived, I discovered that Lilly is actually the manager. It became clear she lied about needing a manager simply because she didn't want to handle the issue yesterday. This experience highlights the importance of employing people with integrity, especially in a role that provides critical services like phones--a vital utility for daily life. A dismissive attitude has no place in an environment where customers rely on such essential services, and it's disappointing to see this level of disregard for customer needs.

I was very pleased with my experience upgrading my ancient leased Sprint iphone 7 to a 13 on…read moreT-Mobile. Michael, my primary contact, was very helpful and patient. I was impressed at how well the entire staff worked with each other and how they interacted with each customer who came into the store. They took the time to look for a good promotion to help me save money and when I got home and realized my photos had not transferred from my old phone, they did not hesitate to help me when I returned. They also found me a great rebate offer on AirPods! I was lucky to come in when they were not busy because I know from passing by they often they are flooded with customers. When I first came in they were enforcing their mask policy but when I left I noticed that there were some customers not wearing masks which was a bit disappointing. Also he talked me into buying a "c" recharger by suggesting my iPhone 7 charger was not compatible - something my recent research suggests was not entirely accurate. But overall I very much recommend this T-Mobile store!

Wonderful and smooth experience. Prompt and transparent with what was wrong with my phone. They…read morewere cheaper and faster service than ubreakifix company. Fixed my phone the same day and super friendly too. Thank you and highly recommend.

I dropped my phone in water and was ready to get a new phone, but I went here and told them my…read moreissue. They assured me it happens all the time and gave me a quote which was VERY reasonable. On top of that, Ethan was really nice and helpful! He worked all night to fix my phone even though I wasn't in a rush.

Charged me 150$ to simply replace a missing screw on the hinge! Also, said it would be ready same…read moreday by 6pm, wasn't ready till the following afternoon.

Extremely convenient location. They are very prompt in yelp messages. I cracked my iPhone 6 LCD na…read morethey were the only shop giving me a first time discount. Most places quoted 99$. Anyway they repaired my phone in 20 minutes or maybe even less. Two very friendly people work out of one room on the 6th floor. They are very courteous. They even checked my battery and told me it was fine. Highly impressed. Might go back to buy used unlocked phones :)

Super fast and friendly plus better pricing than any other spots I researched!…read more Fixed my iPhone 7 screen in less than 20 minutes. Very professional.

Visiting New York City we found ourselves with two dead's phones! We were walking down the street…read moretrying to find a place to charge our phones, everyone kept saying 'no'. We stopped here and the attendant was so kind letting us charge our phones in the store! Thank you so much!!

This place is a complete scam. They told me I had to upgrade to a new iPhone 15 because my SIM card…read moredidn't work so they charges me a $50 setup fee, told me to pick out accessories and they would be free, but after I paid I saw they charged me $100 for the accessories. They also put me on a new more expensive plan that I did not authorize. Don't come here.

this place stole $100 from me and claimed they were going to add it to my next bill which never…read morehappened . they suck and the service in this store is terrible . no one to talk to when you call for questions, and that's if you're lucky to get someone on the line . I would never recommend this store to anyone

I first discovered TOTAL WIRELESS at buy best on 5th ave I think I bought 2 phones and a card,and…read morebeing a dinosaur I asked them to apply it and make whatever calls were necessary. I've taken several computer classes but always like to sit down with a real person to walk me through it.Ive had total wireless for 10 year and didn't know how lucky I was.i discovered Samsung products my first phone was a flip phone and it was great until I lost it and made the HUGE mistake of walking into Tmobile what i didnt know is they are all about sales and not service so there are all kinds of tack on fees $35.00 to upgrade,$20.00 restocking fee as they work on commission and salary the more sales the more money.Also you're going to deal with a lot of shady characters (see TMobile) negative comments.Well yesterday I got my divorce Tmobile.YAY Thank Jesus...plz see my review in a few days.But now on total by verizon.First let me say that there is a customer service no 866 663 3633.My only grip is that most locations either dont answer their phone or dont set up their voicemail.so you have to physically go in there.I was happy to see that Verizon has changed the verbiage as the average person wouldn't know they are connected.Next they offer great plans at 25,30,35 with unlimited talk,text,and data.you can do an automatic refill with you're credit card.And there's system so you can actually get free service.If you're local TW store is closed you can buy the phones and cards in Best Buy,Target,Walmart. I'm passionate because I think people deserve to get good reliable services and not be ni killed and some by snakeoil salesmen

Saturday night went to St. John's game 11/13. My son was watching videos on the iPhone 7 Plus where…read moreit dropped under the seat and cracked the glass and made it inoperable. Needed a solution fast. Looked up nearest location . Luckily they were open till 9pm on a Saturday. I called told me to come in where 2 brothers were professional and knowledgeable. Needless to say phone was fixed in 20 minutes to a device that works better then before!!!! Highly recommend

Great spot for fast repairs, no matter the situation or difficulty. The prices can't be beat…read more This use to be my little secret but here's goes my review