I ordered from this business via online. They are listed on the Internet as: Model Train Stuff The ordering process was fairly easy on the website. They seemed to have a good selection to choose from, and they also had most of what I wanted; but some of it was out of stock. I do understand that because there has been a notorious back order status regarding many items from a particular company I like to order from. There was a bit of an understandable delay in the shipping process mostly because of the rough winter weather, but everything arrived eventually. Everything I ordered was also of good quality and/or in good shape. Their prices are very reasonable. The prices are actually a little bit less than another similar competitor business I was trying to order from before I discovered this business online. The cost of shipping was reasonable too. I would definitely order from them again. read more

At one time a full service model railroad store with knowledgeable people. Even when they initially moved to Cockeysville you could find what you needed and often came away with what you wanted too. Then they closed the showroom. Then they got bought and all that's left is the drop ship website. read more

I ordered a locomotive on line and ask the clerk named John to send the parcel with no sig required and he stated many times in an argumentative way, that I had to call UPS to remove the sig requirement. This how ignorant the staff people are. I reordered and received the locomotive in pieces and black broken chips everywhere in the display box. I have never received this poor and ignorant type of service from any other vendor in my life. This company is a joke! Please do not support this business! I do not think you want to pay 800.00 for a model train and go through the hellaciuos treatment from John. read more

Now as some know with myself my recent life bit I'm now a little bit is into model buses but this crew which has a second name which is "Model Train Stuff" since after all this mostly does this but don't be so on a one idea of this player because this one does model buses, cars, trucks, planes etc.... Now yes this for me has been a help in some cases where some of my bus bits I hoped for with Awesome Diecast were not available so I shopped here & these guys delivered big time & were tremendously helpful. This crew in terms of location isn't too far to ship whatever you want & yes they even when got sales if you go on their shopping bit one time or such & you give your email they'll give you various options for future sales ideas or maybe inspirations. Well now you know. read more

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I am giving them 2 stars because we mad the trip there which was just over an hour drive just to find out that their store front is gone and they only offer merchandise on-line. Their website does not explain this and is not very user friendly. I used to shop there every year for my Christmas train garden and now it is no more. Very disappointed that all we can rely on is online shopping. Will by my supplies elsewhere for now on. read more

This is an excellent online hobby store. Easy to tell if an item is in stock, and if it isn't, they offer to email you when it is. They don't charge your card until they have it boxed up and ready to ship. Their prices are excellent. I ordered an item from another online company that nobody else seemed to have. They didn't have it either, but they still took my money. What a nightmare that was. Makes me appreciate how good MB Klein (modeltrainstuff) really is. Highly recommend. read more

Once again, wishing I could give a zero. No matter how many times you click the X on their website popup demanding your email, it simply won't close, blocking the content. The website is poorly organized and difficult to search. And there are no previews of future releases, so by the time you see it, it is often sold out. Yep, no matter how many times I tried to close the popup, it wouldn't. Don't need the frustration.... read more

The have a impressive selection but they need to speed up the shipping process. First time I placed a order it was ten days from when I ordered till order arrived for in stock items. 2nd time after waiting about 4 days as the order was still waiting to be fulfilled I messaged them and was informed that item would be shipped one week after order was placed. I ended up canceling order and ordered from somewhere else. read more

This hobby shop was one of my favorite stores when it came to buying trains and layout parts, I understand they have moved from Baltimore to cockeyville Maryland hey I have ordered things from them on their web site and I still receive great service. They have most of everything you would need for any layout. read more

I recently made a mistake in an online order, clicking on the wrong item. I didn't notice it until I'd pressed the button to confirm it... The staff at this store went above and beyond, not just fixing my problem, but doing it in a cheerful manner. Thanks! read more

Modeltrainstuff.com is where I do a majority of my model train purchasing. Huge N-scale selection at some of the best pricing you can find on the net. The only complaint I have is that they are so busy, it sometimes takes up to 3 days to fulfill your order. read more

I love model trains. Thats why this store is great for me! I had two broken locomotives. I took them there and they fixed them me for no charge! But of course I gave them I tip. There is one problem the new locomotives range from $75 to $200! A thirteen year old boy does not have that kind of money!! read more

Large selection of n scale and other scale trains- MTH and Lionel decent prices

Poor online experience. I was marketed for a sales event with a $150 minimum for free shipping, which I attempted to fulfill. During the order process, one of the items was no longer available. OK, I understand. The order was placed with a different item to fulfill, paid for, and confirmed. Then 2 days later an email said there was an item no longer available. Once is a possible error, twice is a pattern. I called and was told "Sometimes that happens." Well, BS. That's called "bait and switch", offering items you do not have and requiring a substitution. I cancelled the order and the guy wanted to explain. Here, let ME explain! If your online system is not ready, and you are used to order failures, take the system OFFLINE, have a talk with the IT folks, the folks stocking the shelves, or whoever you trace the issue to. For all of the site development, the marketing strategy and expense tied up in inventory, it all comes down to customer satisfaction. You have lost a customer, the trust is gone, and I'm writing this review. Hint: If it was my company, I would have waived the minimum and saved the order. But that's just me. I'm that hungry for sales. Your guy wasn't. read more

I travel on business and have visited train and hobby facilities across the country. Based on those adventures and doing business with MB Klein over the years face-to-face and via the Internet, they are the best I have found! Their personalized service and customer care are consistently Outstanding! I have repeated proven they have the best pricing there is. There staff is exceptional as well. They have my highest recommendation. read more

Excellent in everyway, selection, cost, and customer service! I

Amazing selection. Helpful staff. Friendly. No dumb questions. Ever. I need to type more for this to post as a review so I am doing that. Visit them! read more

Ordered a DCC N scale train, some hoppers and 2 Digitrax DCC Boards. They sent me the train without DCC and one of the two boards doesn't work. Now, I have to box this thing back up, drive to UPS, and send it back. Called them about the mistakes. Left messages with two different people. Didn't return my calls. Sent an email and did get a response to that the next day. I really like MB Klein but I am very disappointed in their customer service. read more

I have been using MB Klein's for years. They usually have what I need for HO train supplies. However, the customer service is in serious need of improvement. Being chastised for not having the model number or vendor is really not the way to build a customer base. If you have time, order on-line. read more

This is an outstanding shop with a showroom you really need to see. The staff are very attentive and friendly and their prices rival, if not outright beat, most websites prices I've seen. If you can't find it at MB Klein, you don't need it. read more

Good prices and selection, but online orders take several days to ship. Customer service unreachable by phone.