First, the plumber I usually call wasn't available (and after their response, won't be again, at…read moreleast as far as I'm concerned). So I checked around (reviews and Angie's List) and found Absolute (David). We had a very slightly leaky tank toilet and a couple stuck cutoff valves, one of them being on the leaky toilet, meaning if I had to cut off the water to the toilet, I'd have to shut off the whole house. David came up, explained and showed me what he was going to do (explaining that there were two different ways of repairing the cutoff valves and, hopefully, he wouldn't have to do the more difficult one that involved soldering, etc. I mentioned that I had to go out but that I'd be back in about an hour and a half. 'Don't worry,' he said. 'I should be done by then.' He was and the work was done expertly. Hopefully I won't need a plumber in the near future, but guess who I'll call should I have an issue? I highly recommend Absolute.

They came within an hour and fixed our clogged drain. David was excellent and got the job done…read more Even fixed our faucet upstairs that had low pressure. He knew exactly what the problem was and fixed it. Water pressure is great now. Very knowledgeable and reasonably priced. Will definitely use again.

I used Reiner 20 years ago they where good but now they are too large and have too many untrained…read moretech or tech that don't take any care in their work, I used Allstate HVAC in Elmwood Park they are great and take lots of pride in their work

Called this company because they looked professional, and used them on another house many years…read moreago. I bought a new house recently and AC was not working. Service Visit 1: Heavy Cigarette Smoking Technician visited my house ... late in the day. Expressed that he had NY Rangers Playoff Tickets and did not have time to fully scope out system. He did have time to sell a "Contract" and filled the unit with "freon". He was smoking in my yard while he filled the unit with freon. Expressed he did not have time to do much else, and a contract would solve everything because the unit was "out of Maintenance. So I bought a contract. System Failed in less than a month... again, hottest time of year. Service Visit 2: I called the company and explained the original situation. No call from a service manager and no attempt to remedy the ridiculous 1st service visit. I requested a different engineer and someone who would have time to properly troubleshoot the system. A new technician came out and mentioned I had a freon leak in compressor and needed a new unit. He also left me with a unique choice to fill the unit with freon, and let it run, but "no guarantees". (This terrible for the environment)? He mentioned he will get me in touch with "sales." Lesson 1: Do NOT buy a contract, it's worthless and they still had not done initial "Maintenance Visit". I never received a visit for the contract before the next failure. Visit 3: Sales came out and offered a highly overpriced unit. I did not know how overpriced it was until I had another company come out. The sales guy was high pressure, and used the quick install date to attempt to pressure my decision. I asked to discount the service event if I purchased the new unit, and he stressed no discounts and sales and service are different buildings. Lesson 2: The company charges a lot for their units. They claim they are to of the line, but I'm not convinced. New Local Company was called for a second opinion. They thoroughly diagnosed the problem and found a kinked pipe and small leak causing the issue. I fixed the problem at a fraction of the cost. They quoted a comparable unit, if I wanted to still look at replacement, which was a fraction of the cost Reiner gave. Bottom Line - 1. Reiner left me with a worthless contract and high repair bills. 2. Did not fix the "real" problem "Twice" for over $1400 3. Clearly has an issue with sales and service in this company. One positive - One woman within the company was super helpful when I was trying to cancel my installation and return my deposit.

I was away on business and not only did Mike and his man come out in a blizzard to get our heat…read moregoing. He did something that was unbelievable to me. He and his man shoveled all the walkways and the driveway so my wife could get her car out in the morning. They did this because they wanted to make sure the repair would work, and after the installation of the part, there was a certain amount of time the system needed to reboot. I repeatedly tried to pay him for all the extra attention and he refused. This is a true pay it forward company. There are few of these type of businesses these days. He limits his client base because it's not about the money it's more of a passion for this guy. I wish you nothing but more success.

Delayed in writing this review. My Boiler was leaking, and I spent 3 months with my add-on…read morehomeowner's insurance. It was a nightmare; they sent five different HVAC or plumbing companies. When I called insurance to find the next step, I was told they have to send it to another company, for some reason. It came to a head at the end of September, and they finally agreed to just pay a base fee for coverage based on the plan. Prior to this, NO MENTION of a cap payout prior! They provided a quote and phone number to do the job from one of the plumbers who came out. It was an LLC. When I searched the phone number, it was linked to a plumber and a driving school! Needless to say, did not go with them. Now, the reason we are here... along came Peace of Mind plumbing. Mike arrived as promised, quoted the job, and provided a date to install, no fuss, no muss. The installation date came, and it was magic. From the delivery of a new boiler, the breakdown, the tow-away of the old unit, and the installation, everything was flawless and clean. The "Peace of Mind" team worked as an artistic swimming team (including music). It was a pleasure to see the teamwork. A shout-out to Mike and his team. Enrique S

Prompt communication. Shows up quickly and on time. Reasonable prices. Explains issues clearly…read more Great service overall.

These guys are the best. I had a new hot water heater and Pressure Reducing Valve installed by…read moreAustin and his partner. Austin did an outstanding job. Fabian, the owner, is a very honest and genuine person. He delivered everything that he said he would. Thank you!

Just a great person Honest…read moreReliable Fair pricing Used Shai many times Happy to have him

I contacted Shai at Impact Plumbing after my regular plumber of 30 years didn't return a call (he…read moretold his receptionist to tell me his truck broke down). Shai picked up the phone on my first attempt to call him. I explained the problem with the relay on the heater. He had his assistant, Gary, out that afternoon to survey the problem, and made an appointment the next morning to do the repair. Gary was on time, finished the job earlier than expected, checked everything in the system multiple times before leaving, and worked extremely clean. The price was fair for the parts and labor that needed to be done. I would highly recommend Shai and his team for any of your heating or plumbing needs. It's rare to get great customer service nowadays, and especially an owner that takes the time to pick up the phone.

The team quickly responded when I called and scheduled a technician to identify the issue after…read morewhich it was prompltly resolved. They took great care with floors and the room where they had to work demonstrating great professonalism and attention to customer experience.

Our HVAC just randomly died and I was having trouble finding people to come out. Came across the…read moreyelp reviews and decided to give them a shot. My call was answered by Cheryl (I believe that was her name...if not I apologize in advance). She was so courteous and helpful. Instead of taking my name and telling me someone will call me back. She actually took the time to walk me through some of the common problems so that I can troubleshoot. Once we figured out that the issue will need professional help she got me on the calendar as soon as possible. I was scheduled with Lou A. He was super communicative prior to the appointment. Once here, he quickly diagnosed that the problem was the capacitor and got the ac working in no time. Despite having a jammed schedule he did not make me feel rushed and answered all my questions. Their fees were fair and not one of those big companies where they will nickel and dime you for every little thing they do. I've used several hvac companies in the past and this has been the best experience thus far. We will look to use these guys for future issues.

Navien combo expert ,responced on my request very fast,cane to see my needs and we make schedual…read morefor replacement .He came to do work ontime and started to work .it is show than he is very reliable person,profecional.Job he did was done nicely than previous instoller. Thank you Saadeh!

Editing my previously bad review because I am now entirely satisfied: there was a bit of…read moremiscommunication when the job was done at first but Saadeh replied immediately to my review and showed up the next day and acknowledged that the work wasn't properly done. He quickly made things right and really went above and beyond to do things properly. Really appreciated his honesty. Saadeh is very knowledgeable and works well. His customer service was great and I will definitely call him again next time. Thanks Saadeh!

We were stuck on a 99 degree day and woke up to our AC unit not working. Within minutes of me…read morereaching out, I received a call back and they were at our house within an hour and a half. Very professional and friendly. They diagnosed the problem quickly and had a replacement part on hand. Great service! Will definitely call them again!

UMG helped with out heating when something went wrong. The team answered my questions, fixed the…read moreproblem immediately, and made us feel very comfortable. Would highly recommend!

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

I have been using Mr. Rooter Plumbing of Bergen County for several years and they are great. On…read moretime, professional and gets the job done. Mike is terrific. He is friendly. He knows how to diagnose the problem . I would recommend this business without hesitation.

I trust these guys implicitly. I've used them for big jobs, small jobs and annual maintenance and…read morethe communication, professionalism and rests are always top notch. I've recommended them to friends and family members without hesitation.