This place really needs to step it up! Each time I decide to give them another chance, they show me why I consistently go to Hideaway or Andolini's in Owasso and am willing to pay a great deal more.
I've never REALLY come to Mazzio's because I like their pizza, it's always been pretty "meh" to me, but my family wanted pizza and it should have been convenient for me to order online and pick it up but...it wasn't.
The pizza was fine, it is what it is. But I had also ordered salads and a sandwich. I arrived when my order should have been ready, it wasn't...that was fine, no biggie, I don't mind waiting a couple of minutes. But when the woman at the window (who was quite nice) began bagging my salads, I asked about them. They were HALF the size they used to be. I'm charged the same amount, but I'm getting half the salad...and not even a full pepper in the salad now...I got two slices in my salad of the banana pepper. Seriously? You can't even throw in an entire pepper?
Then, when she was finally handing me my pizzas the poor woman had to tell me that they hadn't even put my sandwich in the oven yet. Well, if you've been to a pizza place, you know how long it takes for anything to go through the oven....I had to wait, just for that one sandwich, while my pizzas grew cold...so much for convenience and being able to pick it up quickly. Why they didn't put that through with my pizzas is beyond me.
So, while I was sitting there waiting for my order, I looked up at the sigh to see what their current special was and well, lets just say spelling isn't someone's forte'. "Famile"? Really??? Buy another vowel guys! I guess I shouldn't be surprised considering while I was waiting at the window I read some type of flier someone had put together talking about some survey that made absolutely no sense whatsoever, it was pure nonsense. A survey for what? I had no idea...the document taped to the window never said what the survey was for. And whoever wrote it, talked about "it would really help me"..."me" who??? I sat there looking at that piece of whatever it was supposed to be and asked myself..."I wonder if anyone ever takes that survey just to find out what in the world it's about."
When I got home, I opened my sandwich and it too was about half the size it used to be, I was not impressed and it was a squishy, dripping mess! Those used to be so good. Not only was it small, it was also smashed and haphazardly assembled. Now, it wasn't my doing that it was smashed together. It was the last item I received, therefore it was ON TOP of all of my other items when I traveled home.
To say that I was underwhelmed is an understatement. Again, the woman at the window was as nice as could be (I do not fault her), but the restaurant was not swamped by any means when I arrived, and I do understand there are still online orders and door-dash etc., but come on guys...you really need to step it up! You rate nowhere near 5 stars. In fact, you barely get the 2 I'm giving you. read more