My call to Maytag was for a simple issue. The Lowes delivery guy ran a wash cycle on our new machine and washed the owner's manual. Funny story,huh? Except now there is a sad, empty space in my extremely organized "Manuals" binder... and this machine has lots more bells and whistles. I neeeed that manual! So, after 3 (THREE!) unsuccessful requests to Lowes for a new one, I called Maytag directly. Very glad I did. Used the Maytag call back system to avoid holding. Within 5 minutes, Lisa, from Tennessee,was on the phone. She listened to my issue and went right to work to solve it. No argument, just great customer service. An after-call survey, in this instance, would have been a good thing. read more

I bought a brand new Maytag washer in May 2026. It started leaking at end of June. Had to have Home Depot come and check connections as they installed it. Men came out and told me not to use it as it smelled like something was burning. They called their supervisor and was told we would get a replacement washer the next week, which was a lie and started the whole downhill slide. I was told I had to contact Maytag for warrantee service. Was given an appointment 2 weeks away. A repair person from G & G appliance came out and said parts needed to be ordered. Received a text from G & G a week later telling me parts were in and service was scheduled for Saturday. I had plans for that day and contacted G&G. Was on hold for over 25 minutes. Finally spoke to representative and was told Saturday was the only day for 3 weeks that someone could come, so take it or wait. So I had them come. On Sunday, I did a tub of wash and the machine sounded worse and worked worse than before. Maytag didn't seem to care, just saying they were sorry, but G&G appliances was the only repair company they used. I have now had 2 appointments canceled without them letting me know. Repair man showed up today and had to order numerous parts, so now I wait again. It has now been 2 and a half months and it still isn't fixed. NEVER BUY A MAYTAG!!!!!!!!!! read more

Very disappointed with Maytag and their customer service. I purchased a Maytag washer less than one year ago, expecting the reliability and quality associated with the brand. The washer developed a problem and required a repair. Because of the timeframe Maytag offered for service and because I needed to use the washer, I had the repair completed at my own expense. Unfortunately, the same problem has returned only one month after that repair. What is particularly frustrating is that this does not appear to be an isolated issue. There are multiple YouTube videos addressing this same problem, including instructions for resetting the washer, reading the error codes, and replacing the solenoid. While those videos may be helpful to some consumers, I do not believe I should have to become an appliance repair technician or keep replacement parts such as solenoids in my home just to make a less-than-one-year-old washer function when I need it. I also purchased a second washer of the same type for my daughter's house while she is away at college because I trusted Maytag and believed I was purchasing a reliable product. I now regret putting that level of confidence in the brand. Despite the washer being less than a year old and having already required a repair, Maytag customer service wants to send another repair technician rather than allow a return or replacement. I have already experienced the inconvenience of a defective appliance and paid out of pocket for the previous repair because of the service timeframe. I should not have to continue going through repeated repairs on a relatively new appliance. At this point, I am asking Maytag to stand behind its product and provide a replacement or return rather than another repair attempt. I purchased Maytag because I expected reliability--not an appliance that requires troubleshooting, replacement parts, and repeated service just to keep it operating. This experience has seriously damaged my confidence in Maytag. I purchased a second washer of the same type because I trusted the brand. I would have a very difficult time recommending Maytag to anyone based on this experience. read more

Please DO NOT BUY any WHIRLPOOL appiances. It is like pulling teeth to get applicances serviced/repaired.

having issues with warranty service. my washer broke and you guys sent a repair person. washer only 11 months still in warranty. the repair company requested for me to get new one. with the back order of parts, so far it has been two weeks and when I spoke to customer service she was rude. told her the repair company said it will take time for back order of parts. I requested to talk to supervisor and she gave me excuses. I am so pissed off that it is taking so long to get this washer fixed.. read more

All too sad to say the least. I purchased a new Pet Pro washer and dryer at a cost of $3000...the best I could find not wanting any problems...big joke, right? Within a short three-month time frame washer required service seven times. Never was right from the beginning. The dispenser to release detergent did not release detergent and the bleach section flooded to the top overflowing. In addition, the start button did not start the machine...timer only flashed until machine was restarted in hope that it would start. These issues continued for three months with seven service calls. I will say that the service staff was wonderful putting in his heart and soul to fix until Tech Support evaluated the problems actually seeing all live via videos. After which deemed that "the machine was functioning as intended and nothing was wrong". But trying to get help through customer service was impossible! I was put on wait for thirty minutes and more. The worse was being shuffled from one department to another only to be hung up on repeatedly and after long waits. I was not allowed to dispute Tech supports evaluation of my flat broken washer. I tried to call Customer Support directly but was told no number was available instead I needed to write a letter in hope someone would even read it let alone do something for me....but was hung up on again! Unfortunately, I was moving and to move this broken washer would cost me yet another $500. By this time Maytag won...the stress I experienced over the three months begging for help to hear my warrantee did not cover a replacement, and I needed to have an extended warrantee on a three-month-old Maytag washer!!! I Moved this past weekend leaving this Maytag washer and sadly the dryer too for my landlord explaining the problems that went along with it. I walked away giving the win to Maytag including all those who are supposed to help the customer...those spending their hard-earned money wo get the same lack of support...lack of understanding and a strong message of "sucks to be you". I will never purchase another Maytag again...THE END!!! read more

Website is awful! Chat doesn't answer! Customer support is non existent!! Would never buy another Maytag product!! I'd give no stars if I could!! read more

I wish I researched the reviews before purchasing the extended warranty through Maytag. I called to request service for my dryer. The heater coil went out. I received the run around and constant transferring for 4 hours trying to request a repair and still got no answers and made no progress towards a repair. A total waste of money. read more

Less than 2 years old and already not working. Will not fill with water. probably faulty water valve. Service call and repair will cost at least $300. Do not recommend that anybody purchase a Maytag washing machine. read more

Maytag Customer Service - Appliances & Repair Near Me - Benton Harbor, Michigan

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After 6 weeks my washer stopped working. It took a month and 2 visits to get the parts and get the washer working again. Meanwhile, we spent $40 at the laundromat, that is not reimbursed by Maytag. So here we are 3 months later and we are having the same issue. My call to Maytag was very brief as the recording informed me that everyone was in "training" and to call back in 2 hours!!!!!!!! Are you totally serious Maytag?!?! What type of customer service is that? I have absolutely had it with your company ! Whos in charge up there in corporate? Obviously someone that could absolutely care less about the consumer... you know, the one that pays your salary! What an absolute pathetic excuse for an "American" corporation! You should be ashamed of the way you treat the consumer. Obviously the suits up in their cozy offices could care less about customer service and the brand which they represent. Totally abhorrent! Done with the Maytag, Whirlpool garbage...pathetic excuse for any appliiance. read more

We've been a Maytag customer for 30 years. The support we are being given recently is horrible. We bought a washer & dryer and in less than 60 days the washer stopped working, It locked up full of water, they sent a technician out twice with parts and he said it can't be fixed. After calling Maytag five times I finally got hold of someone and they are now wanting to send him back again to try and repair this. This is our vacation house and three hours each way to meet the tech all the while waiting for 6 hours for his arrival each time. I asked for a supervisor and it will take at least one business day to get a call back! I'm throwing it away and buying another brand. Horrible customer service, read more

I would rate less than 1 star if possible. I purchased my Maytag washer less than 3 years ago. Today I received an error code and it said contact service. When I called I was put on hold twice for 29 minutes the first time and 30 minutes the second time before I was able to speak to a person. At that time I was basically told I would be responsible for any repairs done because even though it has a 10 year warranty on the drive train and basket nothing else was covered. When I expressed how disappointed I was because it was my first Maytag appliance and I had purchased it because I thought I was buying a top of the line appliance and would now not buy another Maytag they didn't seem to care. I was very polite so this response was in no way directed at me because I was being rude or difficult. They just truly do not care. I normally don't leave bad reviews but I don't want others to waste their money thinking they are purchasing a superior product. read more

My Maytag front load washer is crap and trying to get service with the warranty is extremely difficult! they try to wiggle out of the warranty any way they can. It's still within the first month of ownership and still they try to trap you to find an escape. When they say "easy returns" it's a big lie!! If I could give zero stars I would read more

Maytag washer MVW4505MW0 has quit (mid cycle) 3 times since purchase in Sept. 2023 We night extended warranty from Best Buy thankfully. Service out 5 times due to ordering parts etc. I would choose a different make and model. read more

Anybody is reading this please take my advice and never buy a maytag washer and especially do not buy an service contract through them, they outsource to third parties and are unverified, they sent out paradise for me after i looked them up they had 1 star on yelp out of 699 reviews. I called to cancel right away and they charged me termination fee, i had it for 5 days. They said tough and they wanted me to call the vendor they sent out to cancel the service call. Maytag sucks equipment and staff! Eff maytag! read more

Maytag what type of appliances are you all making now there's no way a washer I purchased in July of 2024 is already gone out and of course the warranty expired in Aug of 2025! Y'all have to do better with these weak appliances just breaking because it should last longer than a year without needing repairs! read more

The worst service around their products went down hill I bought a washer July 2025 the basket started rusting never seen anything like this the rust gets on my clothes there's literally metal pieces from corrosion in the washer. They said it's not rust and they won't repair they refuse to have a supervisor call me back so now I had to spend my money to by a rest kit and guess what it's positive duh I know what the heck rust looks like stay far away from maytag and whirlpool too for that matter since they own maytag read more

one star is too much. Maytag does not stand by their products. I was told that there is no service repair in my area. My washer is not even a year old and it has stopped working. By the codes it's the control board. So I'm guessing it'll be months till it might get fixed by then it'll be out of warranty. I WILL NOT buy an extended warranty. They told me that I have to wait maybe 3-5 business days to see if they find anyone. And that's not a guarantee. I will not get reimbursed if I find someone to work on it. I have 5 people in the house that need the washer. I can't even imagine the cost it will be to go to the laundromat. All my appliances right now are either maytag, whirlpool, or kitchen aide I WILL NEVER BUY A MAYTAG OR ANY BRAND ASSOCIATED AGAIN. read more

Maytag Customer Service - Appliances & Repair Near Me - Benton Harbor, Michigan

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Purchased Maytag refrigerator top of line a year ago. Salesperson gave me all positive info. No negative comments. This is a double door, freezer at bottom with ice tray at top. However every couple mos, ice tray stop making ice. Freezer and refrigerator ok. I have to unplug and plug in refrigerator for ice to start up again. Internet states common practice. This is ridiculous. This is something Maytag could have fixed on this model. Shame on them. It's very inconvenient pulling out fridge. No room for power strip even if it will work for ice tray.. I will not purchase no more Maytags. I wanted customers to know Maytag's downfall on this model. Dissatisfied customer. read more

I purchased a Maytag dryer and within a matter of 4 months it stopped working...had to place a service call with Diamond repair...4 weeks later my dryer is still not repaired. Can't get ahold of anyone at Maytag...This is so unacceptable and as a customer you feel so taken advantage of. I will never buy a Maytag ever again! Maria read more

Absolute garbage! They will not hold up to their parts warranty and they will hang up on you when you're trying to get help or leave you on hold till the phones hang up on you or they will ignore you at all cost when you have been trying to get a part replaced that's under warranty still. read more

Horrible machine, paid almost 700 dollars for a maytag washer , a week later it broke , wouldn't spin, 2 months of painful repair attempts finally maytag replaced it, 2 months later on a different machine, same thing, same fault on the replacement. Piece of junk! Wasted money read more

I bought a new refrigerator a little over the month ago. I wanted to match my stove, and dishwasher. Even though I am not impressed with those either. I reviewed the item on various sites, as this particular fridge is never in the local appliance/hardware stores. For good reason as this is the cheapest made refrigerator I have ever seen. The vegetable pull outs,, along with the fresh meat tray is the most cheapest I have ever seen.. They are shallow and are very loose in the guides.. I bought this directly from Maytag. The delivery was so poor as they left the fridge in the driveway and did not level the fridge. I paid extra for the set up, that never happened. I had to call Maytag after they left 4 times before I got a rep to get a hold of the business who delivers the merchandise to reschedule another crew to be out 1st thing in the morning. They showed up and some what leveled the fridge and took the old one. Pretty freaking sad. I contacted them as I wanted a refund on my purchase, that was denied as it is considered used! I made a complaint with BBB and in the end they said, no it is now used! I have a one year warranty! So screw you disabled vet, we have your money, now go away. I did not accept their response, and stated so on my reply to BBB. Now get this after one month I had to call in for warranty issue as the refrigerator door is popping sound when it is opened 3 quarters of the way, so the door is out of wack. The door does not stop when you open it, as you have to open it all the way or it will swing out on its own. The ice maker is noisy when it fills the water dispenser. It's up too you but, I will look at LG for now on. I viewed a very similar model and it is made soon much better, and their rating are fabulous. No more money for Maytag, Ever! There is no quality and make sure you get all the correct information about their support. read more

Maytag Customer Service - Top door makes the popping noise now when opened. Very poor engineering, as the door does not stop on its own when opened. - Appliances & Repair Near Me - Benton Harbor, Michigan

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After putting up with this washing machine 5 years I finally got rid of it and bought a Samsung for $700 and love it. It's so quiet and doesn't leave lint all over my clothes like the Maytag. Has an active water jet feature so you can hand wash clothes without a sink in your garage. The vibration reduction technology works great. The different modes work and the water level is adjustable. I highly recommend it https://www.samsung.com/us/home-appliances/washers/top-load/4-5-cu--ft--capacity-top-load-washer-with-active-waterjet-in-white-wa45t3400aw-a4/ Another problem I had that I didn't mention in my previous review is the different modes didn't work. Normal worked, but Deep Water Wash was not different any different. Bulky Sheets would submerge all the clothes but not Deep Water Wash. The water level is not adjustable directly. The 10 year warranty badge on top may give you some confidence but in reality it's worthless since the labor warranty is only a year, the parts are on back order for months so the labor warranty expires. The machine is poorly designed so it can't be fixed with new parts. Read the other reviews here. Avoid Maytag washers. After this experience, I plan to avoid all Maytag appliances. I plan to upgrade all my 24 year old kitchen appliances with Samsung products. read more

If you would like to waste 20-30 min on hold only to not have your issues resolved, this is the place for you. The customer service representative claimed she didn't have a manager....I must have gotten in touch with the CEO then! read more

I purchased a $2500 Maytag refrigerator along with four other Maytag appliances a little over two years ago. Spent around $6000 in total. Now they say my refrigerator is unrepairable. They did offer me 25% off to go but another Maytag refrigerator which I declined. Never had such a terrible experience with a company as I have had with Maytag. They poorly design an appliance that fails that they can't fix after two years, and you get stuck holding the bag. They ask you why you didn't purchase the extended warranty and I said I paid $2500 for something I thought was a well-made appliance and didn't think I needed an extended warranty. I am 72 years old and replaced my appliances two years ago so they would last for what I thought would be the rest of my life. What a mistake. I bet my old refrigerator is still going stong. Can't believe any company would design a product with little flimsy plastic tabs that are part of the entire refrigerator cabinet that can't be repaired when they break. What a pos. read more

I bought a washer and dryer model UMVW4505MW1 about a year ago. I am now on my second time having to call a repair guy because the kids will not unlock and the tub will not drain. Stay away from Maytag folks they will sell you crap and charge you out the wahzoo to come fix even with a 10 year warranty. Worthless company read more

2 hours 11 minutes on hold. Junk product and horrible customer service. @maytagsucks Hung up on twice while being transferred. Only to call back and be hung up on again. Note; I was nice and cordial every time. Just a horrible system. read more

First of all I'm very very disgusted with your maytag refrigerator serial # KX0412354/ Model # MF12269FRZ04. It was installed 2/8/2020 and I woke this morning with everything warm and had to throw away hundreds of dollars worth of food. The ice maker went out over a month ago and now nothing. I called and talked to 6 different people and got a run around. Basically we're sorry but your refrigerator is 5 years old and not under warranty. What a joke. I have a refrigerator that is over 50 years old that works great in my barn and a refrigerator in my basement that's 30 years old and works great but this refrigerator that I paid $ 2,251.18 and is only 5 years old I have to throw away. The thing is my other 2 refrigerators that were given to me have outlasted the 2 fridges I bought from you. You all ought to be ashamed of yourselves for selling such products! Yeah I was dumb enough to buy the same fridge twice but at least the last one lasted 10 years and 2 months. Oh I can call a repairman and pay a $150 fee to just look at it and pay hundreds of dollars to possibly fix it when probably something else will go wrong with it. It's deceiving the label that says 10 years limited parts Warranty! I thought under 10 years would get fixed for free! What a joke. New world motto: buy new and throw out old and don't bother fixing it. Now the fridge is over $2500 to buy which you all should be paying for, not me! I used to think maytag was the best well, the joke is on me. I will tell everyone I know don't buy a maytag anything. Now I'm afraid because I purchased a maytag dishwasher in January I wonder how long that's going to last! Whatever happened that the customer is always right and we stand behind are products what a joke. Maytag owes me a new refrigerator and when can I expect it ? otherwise don't bother contacting me! read more

I purchased a Maytag washer about 6 months ago. I have regretted it every single day. Model# Mvw5430MWO Serial# CB3303326 This has been the worse washer I have ever bought!! It gets nothing clean, it dumps bleach on the clothes before the water is in the tub. If you have to stop it for any reason, you have to go through the entire cycle again. I'll have to buy another washer and you can bet it won't be Maytag!! So disappointed in this company. They offer no solution in customer service. So that's out. Burned me off the Maytag brand for ever. read more

SUCKS! SUCKS! SUCKS! My washer is only 2 1/2 months old... can't get anyone on the phone through the 'warranty' line! Customer service is NON EXISTENT! read more

I bought a maytag washer @ dishwasher around 2 years ago. Big mistake!! Don't pay attention to their bull crap 10 year Warranty from what I've seen everything else except what's covered breaks. I thought buying Maytag would save me money in the long run on repairs/replacement costs. Well the washer is unusable now and I'm guessing would cost almost as much to fix as to replace and the junk dishwasher has small things that have to be fixed quite often. If you like frustration buy a maytag!!! read more

Maytag Customer Service - Maytag dishwasher and Maytag bravos washer - Appliances & Repair Near Me - Benton Harbor, Michigan

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I have a Maytag washer. 4 years old. had it serviced. paid $100 for the call to the house. Then additional $400 for repair. three weeks later the machine is having the same issue the reaper was called in for. Maytag will not stand by their repair company and call them back to fix the issue. when I can the company directly I'm in a que for endless wait until a recording comes on to tell me to call back later. I've been doing this for a week now! I could have bought a new machine for the cost of that repair. I paid for it because I thought it was the better option. clearly I was wrong! I strongly suggest you think twice about spending loads of money on a Maytag appliance like I did. what's funny is I had a Maytag in the past (front loader) with in a year I had issues with seals. (it sold with a house so I have no idea how long it lasted) I thought this time I'll try a top loading machine. spent close to $1k on this machine. I expected more than 4 years from it. I expextend more than three weeks from a $400 repair!! don't buy Maytag! don't use Diamond factory repair!! read more

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Purchased a front load washing machine a few years ago and water is leaking out of the front like Niagra Falls. Maytag wants $450 to fix this. It is absurd. What a horrible company with poorly made products and customer service. They would not even discount the cost of the repair or pay for the defective gasket. Chelsea the customer service person said there is no one above her head we can speak to (which we doubt) and she is the decision maker and made a poor decision of not satisfying a customer. They can keep their poor products as they are garbage. Go with LG or another product. Not Maytag!!!!! read more

I will never buy maytag again. I had a top load washer that after less than 2.5 years of use the acu and iU boards quit talking and the thing wouldn't turn on. The price to repair is the price of a new washer. The customer service said not our problem. So they sell junk products that they wont back up. read more

would be a minus 10 if we could do that. Have tried for warranty service for a week. My suggestion is buy WHIRLPOOL read more

This is both about Maytag as a product and their poor customer service. I bought a higher end Maytag washing machine 8 months ago. It stopped spinning one month ago. It's under warranty since it's so new. It took three and a half weeks for a guy to come out. He spent about ten minutes on it and said it both needed a front panel control module and a new rotor, saying he didn't have either of those parts and will have to get them ordered. I asked how long will that take and he said he didn't know. I then asked if the order can be expedited since I already waited so long and it was under warranty. The answer was a definitive no, and in fact they are booked out and can't get back out to my house to fix the washing machine for "months". I couldn't believe it. I then contacted Maytag (Whirlpool) customer support and explained the situation, asking if there was anything they could do. They informed me that they can't expedite the parts, but they can have them shipped directly to my house, then once I get them, I can contact the service company again and schedule to have them come out. So essentially, no help at all... I still have to wait months, and in the meantime find some way to wash clothes for my large family... I will never buy Maytag again... read more

Horrible customer service - we bought a brand new Maytag washing machine in November 2022. Two months later it stopped working. We are now on our 5th or 6th visit over the next 2 months from their approved repair company, and they haven't been able to get it working. They refuse to replace it, and want us to keep having their repair team keep trying new things. The whole experience has been beyond ridiculous. read more

This is what I sent to Maytag. I would rate at ZERO stars if YELP would allow.!!! They offered to send out a service rep!! Not sure about other models but do not buy a washer without an aggitator as it will literally DESTROY your clothes. I'd be better off beating my clothes on stones down at the creek. I have several thought in mind as to how I bring this information and level of dissatisfaction to the larger public. This YELP review is just step one I am writing this to express my total dissatisfaction with my recently purchased Maytag Commercial Grade washing machine model MVW7232HW. I have been a loyal customer of Maytag washers for well over 30 years, and I am deeply disappointed with the design and quality of this particular machine. As you are aware this is a non-agitator model, and it seems that my decision to move away from a HE non agitator model was a somewhat fatal mistake. My wife and I have had HE Maytag machines in the past with absolutely no issues. In fact, the failure of our electric dryer in the middle of the pandemic is what prompted the replacement of the pair. In retrospect I should have kept the washer and just replaced the dryer but given the age of the pair I believed replacing the pair was the prudent thing to do. I could not have been more wrong. To be specific, I have noticed that this washing machine is damaging my clothing during the wash process. Despite following the manufacturer's instructions, my clothes come out of the wash with snags, tears, and holes. This has never happened with my previous Maytag washing machines. Calling these outcomes unacceptable is clearly an understatement. At this point my wife and I do not have a single towel or set of sheets in our entire home that are not damaged. As a long-term Maytag consumer, I expected to receive a high-quality product that performs as expected. However, the MVW7232HW has failed even come close to meet my minimal expectations. I have spent a considerable amount of money on this machine but have always considered the higher cost of investment in Maytag products as money well invested, and it is frustrating to have to replace or repair my clothes due to the machine's poor performance. Further complicating my wife's frustration is the fact that my daughter has a 2019 Commercial Grade Maytag HE (MVWB865GW0) which has an agitator and needless to say she has had ZERO problems with that unit since it original purchase years. I respectfully urge you to take this complaint seriously and take appropriate steps to rectify the situation. I am requesting that you provide a resolution to this issue, whether it be a replacement of the machine with an agitator model, or a refund for the amount I paid so I can affect a change as an informed consumer. I would like to continue being a loyal customer and consumer brand ambassador of Maytag washers, but if this issue is not resolved, I will have to consider other options in the future but be certain that everyone within "shouting distance" of my physical and digital voice will be well aware of not only the clear lack of any true level of a consumer focused culture or attention to brand reputation within the larger market place read more

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I bought a Maytag electric dryers few months ago with digital controls. It looks cool but it does not dry the clothes. No matter if it's a full load or 1 item. Called Maytag which is actually owned by whirlpool...and they sent out a service tech. Said it had poor air flo so get your vents cleaned. I hired a dryer vent cleaner. Still the dryer did not work well. Called Maytag again. They sent out another service tech. Air flo still bad. The tech said they get several complaints about the dryer not functioning properly. I have called the store where I purchased it and also called whirlpool several times. I asked to exchange the dryer for a different model. All they can say is that they can send out another service person. I explained that it's not broken but that it just doesn't dry the clothes. I always ....always have to turn the dryer on 2-3!times....not matter what setting I have it on. The customer service rep sounded like she was reading from a script. Maytag/whirlpool says they cannot help. So disappointed with Maytag. I have used the washers and dryers for 30 years. No more. I will never by that brand again. Nor will I refer anyone. Customer service is important and they just don't care read more