I Had a three very interesting conversations with Mayo today. Called Dr. Michael Bryan's office to make an appointment about lower back and hip issues. Wanted to start the process for hip repair or replacement. Nurse Halley was very nice and considerate taking my info. She attempted to make an appointment and said there seems to be a problem and transferred me to Garrett an account specialist. He informed me I have been deleted as a patient because it has been over 3 years since I have seen Dr.Michael Bryan June 2020 actually 3 years and 6 months for COVID testing. I said to him I'm in my portal and I see over 250 lab results and over 300 physician summaries since Aug of 2005. I've been a patient over 17 years. He said he was sorry and there is nothing he can do. He then sent me to his supervisor Kassie. She said she was sorry that I was deleted from Mayo and they are not taking any new patients. I said I'm not a new patient. I said to her when I was working we were told years ago to establish a family Mayo physician with Dr. Michael Bryan so when you retire your grandfathered in for life. No body ever said to me to make sure you go in once a year to keep current. I have a portal and I read my messages. Why did I not get some reminder to come in as my 3 year inactivity would cause account deletion infact the most recent mail I have is from Carol Carrillo dated 09/28/2022 to make sure I have regular Medicare and a supplement and that Mayo does not take Advantage Medicare . I asked Kassie to speak to another supervisor and she was sorry and implied she was it. Times are changing, we are being canceled and slowly erased from existence. Retirement is not what I thought it would be. read more

This office is helpful and the care is exceptional. I have been part of the Mayo Clinic for several years and becoming a patient under their care has been fantastic. My entire family goes through Mayo Clinic health care. The have saved my mothers life twice over the span of 25 years and my 24 yo daughters life when she was diagnosed with stage 4 cancer. Their scheduling can be their weak spot however I have noticed a lot of improvement. The doctors are literally the best care you can be lucky enough to receive - they spend the time with you and place patient care has a high priority. I was literally a shocked to see these negative reviews. I know I'd you are not a patient it can be challenging to get into the system however I am forever grateful for their amazing care thank you read more

Former Mayo primary care physician advised there are so many retirees in Arizona and Florida that Mayo AZ+FL do not want Medicare patients thus instead of making an appointment will put Medicare patients on a "wait list". If you are on Medicare and on a wait list, now you know it is because you are on Medicare. read more

Annual physical doctor spent 8 minutes with me and only listened to heart and lungs. No other exam not even looking at eyes, ears, mouth saying ahhh - worst medical visit I've ever had. If you prefer a competent, engaged MD for your care, go elsewhere. Shame on Mayo. read more

Probably the worst customer service ever. I certainly understand that COVID 19 stopped all regular visits but trying to reschedule is almost impossible. My schedule physical in may was cancelled and it looks like it will be august or latervbefore it is rescheduled. They won't give me a date or even an estimate. Last week I hurt my knee. I called to make an appointment and explained the details. 3 days later they call me back and say 'congratuations' you passed traige and we can make you an appointment--onlly issue there are no openings.and we won't follow up with you, so for the next several days you have to.call us and see if anything opens up. Guess it's Time for a new provider. I'm not sure they really give a damn about their patients. read more

The absolute worst medical experience i have ever had .I see this on the reviews for this place . I think that is an under statement . I have had to wait up to over two hours after my appointment time , when I asked if I can go get some thing eat and come back . I was told no , I had t wait there or lose my place in line . Walgreens fills my prescriptions they have had to supply me with a few pills every month . as the office Never get an approval to them . This place should not even be in business . two years and getting worse . last month I complained on their site , was told a manger would contact me . never happened . I am stopping now . Not because I have fun out of bad things that happened , but because this is keeping me in a bad mood. I pack ONE STAR only because I can not pick ZERO read more

The one time I visited the Mayo Clinic was for review of back pain. The MD I met with examined me and basically told me that my issue was that I was just getting old. A year later, I had back surgery and a year after that I had a full hip replacement. I'm not sure I would approach the Mayo Clinic for treatment after my experience there. Yes, the facilities are wonderful and the staff is very helpful, but the prime reason I was there was for world-class therapy. I don't believe that I got that. read more

Spent over an hour trying to set up an appointment at this place and received ZERO help! They have a stupid automated system that is worthless. Then you are put on an endless hold. This place does NOT care about their patients. I ended up calling Honor Health at Thompson Peak. My call was answered and I had my appointment scheduled in less than FIVE minutes. Mayo clinic can eat it! read more

Saved my life. I wouldn't be here today if it weren't for Mayo. Their knowledge and expertise treated my very rare and aggressive breast cancer. Thank you to the wonderful staff at Mayo! read more

Timely, friendly, well informed service. Feel like I'm checking in at the Ritz instead of a doctor's office

Mayo Clinic and Mayo Clinic's Hospital have been just fabulous in all ways. I have undergone Rotator Cuff surgery, Arthroscopic Knee surgery, and a Hip replacement over the last 12 years. Today I underwent a stress test on my cardiac system. All 4 procedures were done by different physicians as they are organized usually by a speciality of one sort or another. All procedures went flawlessly and as pain free as possible. Mayo is Clean, Clean and then more Clean. Their staff is friendly and the nurses are all exceptionally trained. Everyone puts the care of the patient at the forefront of the care given. Exceptional medical care facilities. read more

The absolute worst medical experience i have ever had! Details to follow. Still suffering, by the way!

A Mayo specialist whom I saw recently suggested that I make an appointment with a Mayo Primary Care doctor. The farthest I got was a phone call. It would be at least a 5 month wait and that would most likely be with a nurse practitioner, not a doctor. Who can wait that long? I thought that the whole point of having a primary care practitioner was to be able to get in quickly to deal with health issues that could become worse and to avoid the necessity of an emergency room visit. You could have the beginnings of pneumonia, or an infection, or worse, that a timely visit with primary care could take care of and thus prevent your condition from being life threatening. What kind of healthcare is this? I was highly disappointed with the wait time. It totally defeats the purpose of having a primary care. Look elsewhere if you need primary care. read more

State of the art!! Brand new building for primary care that's on the mayo clinic hospital campus, 56th St and mayo Blvd. easy to find, ample parking, exceptional, friendly, professional staff. Caring doctors, nurses and desk staff. If your insurance lets you come here and you're lucky enough to get a primary Doctor here, you will feel like a VIP!! We used to go to the mayo primary care on 94 th st and thunderbird, so glad they opened this one that's closer to our house. read more