We were in need of custom frameless glass for a tile shower. We invited two businesses to visit and quote the job. Mayflower sold us and we are thrilled with the result. Kathy visited out home to assess the job. She was very friendly, detailed in her measurements, and asking us what we wanted. She was also collaborative - not in any way selling - to ensure we understood our options and considered flow (in and out of the shower, towel access, etc - we were making the most of a small space). For comparison the other business visited, was friendly, not as particular with measurements, asked what we wanted, no collaboration. Mayflower's quote was detailed - even included a rendering of the finished product so we had a clear vision of what the finished product would look like. The other business provided a quote which sized the glass before cutting the door - and stated "door" - no size or placement. The choice was clear. Mayflower's installers were clean, friendly and the install was flawless. The went over the install on arrival to make sure we were on the same page - and a second confirmation when they were ready to drill - but before drilling. We are DIYers and somewhat fussy when it comes to workmanship. The Mayflower team was friendly, professional, detailed, and delivered a great product. We are very appreciative. read more

Truly one of the worst customer service experiences EVER. Spoke to Chole a week ago was told i had an appointment for measuring this thursday 7 days later, scheduled all weekly appointments and activities around that appt. i was told I'd get a call the day before for the exact time, of course that call never came. I called and spoke to same Chloe again and she stated the owner doesn't have time for me and it wasn't her fault and she is just relaying what owner Cathy told her. I called Cathy (owner/measurer) and she stated i never had a firm appt. i asked her to explain to me what a UN-FIRM app't was. she hasn't returned my calls and was very rude on the phone, stating she's busy and maybe i should call another glass company.. AVOID AT ALL COSTS WOULD RATE ZERO STARS IF I COULD read more

I have been using Mayflower Glass for my glass replacement needs since 1992 and they are very prompt and courteous. I have referred them to my clients and we have always received excellent service and attention to detail. I highly recommend them! read more

Good quality shower enclosure. Poor installation...not square and leaked from day one. They came to fix the leak twice, and it continues to leak. Their solution seems to be more caulking. Have called three times more and was told we were on the schedule, but no one ever came back. Typical of Cape Cod services...they forget you after the check is cashed. read more

Sorry I didn't see Peter's review before. I called them in July to fix a single broken pane in a rental unit, and they said it would take two weeks after they came to measure. They asked about the location of the window, so I sent them a detailed description, map and photos. They told me Kathy would come 7/30 to measure, so we arranged with our guests to accommodate her. Hearing nothing, I emailed, and was told that Kathy did not measure because she could not find a place to park, and we'd have to wait till after Labor Day. Then we arranged for her to come 9/10, again I had to email to learn that again she couldn't park. I told them there was a loading zone opposite our place and parking nearby. Tried again 10/11 and 10/28, and heard today from them that they couldn't take on this project because a worker has been out since May. I stuck with them this long because it seemed like they employed a lot of women. If they had simply told me earlier that they didn't want this job I would have gone elsewhere and not wasted my time or theirs or inconvenienced my guests. This is really not the way to treat people. I'm very disappointed. read more

Very friendly service. They replaced broken pane in casement window that Cape & Islands Glass would not even touch. Will definitely return for any future glass needs. read more

Mayflower did a beautiful walk-in shower for us.

Be aware of the $110 they charge just to come to your place. They didn't do what I wanted and then charged me twice just to show up.

Buyer beware...they measured wrong and said wall was straight so when glass shower installed there was 1/2 space for water to run thru...owner told me not to worry...just shower with water hitting the opposite wall...after many calls to complain, the wife showed up and put plastic in the space all around which now makes it hard to open the door...the installation was also twisted on the opposite side which she tried to fix but couldn't with her tools...her husband was supposed to come back but of course he never showed up...they also over billed my credit card for the deposit so I actually paid for the whole thing before the glass was even ordered...I'm redoing another bath and kitchen but after this experience would NEVER use them again! read more

I am basing the review on my awful customer service experience - not on the quality of the partial work they completed. This company was contracted by our builder for a mirror in a bathroom and it was recommended to us separately by our tile contractor for shower glass doors. I have no issue with the shower glass doors that were installed but I cannot speak to the quality of the mirror because it was never installed. For reasons I am not clear on, Mayflower Glass asked a third party (our realtor) to measure the space for the mirror rather than doing it themselves. The mirror was cut to those measurements and unfortunately it did not fit. Instead of taking responsibility for this decision the owner's wife Kathy became more rude with each correspondence, placing blame with us and telling us we were responsible for the cost of the mirror cut down to the incorrect size and that we would also have to pay for a new mirror. When I flat out refused to accept those terms because it was her decision to have the third party take the measurements, not mine, Kathy stopped responding to emails, despite the fact that the shower doors were to be installed within a few days time. I found out a few days later through the third party that she decided to cancel our job and I am not sure if she was ever planning to tell us. She credited my husband's credit card and I suppose that was our notice. The third party was able to convince them to complete the installation of the shower doors but Kathy still sent a rude email saying that they did not want to finish the job and the only reason they completed the job was as a courtesy to the third party. The mirror was never hung and I suppose never will be - I am unclear because she has never told me what their intentions are. I have worked with many vendors during new house builds and there are often bumps in the road with new construction, which is to be expected. But I have never dealt with someone who was so blatantly rude to her customers. I found Kathy to be unprofessional in her written correspondences and in the way she handled a problem that could have been handled amicably. Had Kathy been apologetic at all for the mistake that her company made, or had she shown any remorse for the inconvenience she caused us I would have gladly continued forward, possibly finding another solution for the mirror. I wish I would have read these Yelp reviews before we chose to move forward with this company. In this day and age customer service should be of paramount importance to any company, and it didn't feel like this company felt the same way. I would not recommend this company unless they change approach to customer service. All you have to do to see examples of the poor customer service is read Kathy's responses to her prior reviewers. read more