Dental staff do not understand contract requirements for participating dental insurances. New…read morestatements confusing. Staff not taking $ off based on third party dental insurance contracts. Only 2 staff members knowledge (Tiana and Elizabeth) understand dental insurance allowables. Front office staff rude, very ugly attitude experienced in Botetourt office specifically. Overall I've used this dental practice 30+ years but have now moved my family. Would not recommend.

I really enjoyed this dentist office. Myself and my whole family went here and was always happy…read morewhen we left. But now I hace a different outlook on the place. The office manager Denise kicked my 17 year old daughter out because my daughter had covid and I had to reschedule her appointment, I missed the next appointment because I didnt know I would be stuck at work unable to use my phone 24 hrs in advance. I submitted a reschedule appointment online and never heard anything back. They never let me know we had a new appointment, no confirmation appointment, no phone call. Nothing. She was very rude and now I will be pulling my whole family out and taking my business to another dentist.

I have been extremely happy with all aspects of Mill Mountain Dentistry. Professional. Caring. Best…read moredental care I've ever had.

I would have rated 0 stars but not an option. appt was 50 minutes late and then had to be forceful…read moreto get back as I had another appt 1 hour later. But Dr Sydris is the only reason I ever went to MMD and the staff was friendly. The staff now are nice but not attentive. I walked in and one lady was in the phone and the other ignored the fact that I was there. Will not be returning of course.

Sometimes my relocation to Roanoke from Austin 2 years ago has made me feel as out of place as an…read morealien who has crash landed here from the Andromeda Galaxy--and I should know, I'm the author of a nonfiction UFO-aliens book (2014) decades in the making that deals with crash retrievals of extremely advanced off-world vehicles with biologics onboard (yep, your Congress people aren't all cracking up when they give you TV sound bites of their shocking possibly soon to be disclosed sensitive intel). But I digress. I'm still grateful to have blundered into the Henritze Dental Group, their integrity is positively stellar, they make this TX outsider feel at home--and my visit yesterday for a potentially painful 90 minute Deep Cleaning/Scaling procedure was again blessedly Pain Free. My excellent dentist John Fitzgerald's dental assistant Melissa is a superb technician with a bubbly sweetheart of a personality, she's wonderful to be around. I've insisted on being in her friendly and very capable hands from here on out. She's a gem. PS: I posted a 5-Star positive review of HDG on Google months ago, but G wouldn't allow a second review, so here I am.

I had such a great experience with an extraction and evaluation of my needs to get my smile back…read more However the overall problem was the lack of clarity between the front desk and the dentist. I was x-rayed and the dentist was very kind. He went tooth by tooth and had his assistant type up a 3 tier plan for each tooth and printed the plan out. He explained that even with insurance it would be expensive but he could save me From dentures. He said there were no limits to financial payment plans that suit all incomes. That it could be extended for years so that I could afford it and not have to worry. I loved him and his assistant. Upon leaving the chair he handed me a copy of the 3 teir plan with the details and price estimates for each teir. I got to the front desk they said my Ameritus Platinum insurance wasn't calling them back. The lady at the front desk said "don't worry about it right now." Then she took the paper of the price estimates and the 3 teir plan that my dentist had worked so hard to put together and said "in fact I'll just discard this for you" and ripped up the detailed info that the dentist had given me for a reason. I figured they were all of the same page. I mentioned that there were 3 teirs on there and she said the next available appointment to start the process was 4-6 months away. Again the dentist seemed to know the urgency of my condition. So I left in shock. My mom later came in and asked the dentist why does my son have to wait til March for his work to begin? The dentist - the same one that saw me told her "oh he doesn't have to wait he can come in anytime" I had to return for another extraction. When that was completed the dental assistant said do you want to go ahead with the other teeth or just wait? I'm numbed up and unable to talk. She said before I could get an answer to her somehow, "you want to just wait? Let's just wait then" I didn't want to wait but I had no way to Talk and say no do it now please. She seemed like they wanted me out of there until later. Now the front desk is another person that insisted on payment. I mumbled that I was told of a payment plan and options. (I had yet to see any of the options available that the dentist assured me of). She said " well how much do you want to pay because you owe us $800 already. I think another lady said we still haven't heard from his insurance so they let me go" But the demands and late notices and texts continued to become more hostile and urgent. So I wrote and asked 1) where was the payment plan options I was promised? 2) Why was my insurance not working and why was I told not to worry about it then later told to pay up) and 3) why was my 3 teir plan ripped up and 4) why was I told front the front desk I'd have to wait 4-6 months then my mom was told by the dentist that I can come in anytime? Later I got a letter saying we can't treat you. Your attitude and rudeness will not be tolerated. I immediately walked into the office with my cell phone rolling and showed the front desk my letter. The dentist said all of your communication with us was rude. I said I was simply asking why nothing was done as promised. The front desk had their own set of rules based on who was working that day and that I was told about payment plans and never offered any, told not to worry about paying then harassed to pay, etc. the dentist said "well we can pull up your communications" I said good! It proves my points I wasn't trying to be rude but literally nothing was consistent between one person to the next - the dentist didn't seem to know what the front desk was saying. The other front desk lady didn't know what the First Lady had told me. The dentist seemed unaware that I was told to wait at least 4-6 months then told my mom to have me come anytime. I mentioned that the costumer is why they exist. And the customer had rights and in any business the customer deserves the benefit of the doubt. I'm reporting all of this to the state and to the BBB. Gaslighting a customer for being woefully inept in their communication and bedside manner is wrong. I'm sure teeth cleanings and occasional work is met with friendly smiles and service m. But if you have lots of work you need done, beware that even holding them to their word will result in being denied treatment and kicked out of their dentistry.

If you have dentist anxiety this is the place you need to go. I was a nervous wreck . I thought…read moreabout being sedated but I talked to my dentist and his nurse and they assured me all would go well. After praying I decided ok let's do this. It was awesome. Today is day 6 and I survived. I've Had a follow up visit and I feel great. Thank you God, Dr Kreger and Nurse Caley for bringing my confidence back.

I have been going to Dr. Kreger for several years and could not be more pleased with the great care…read morethat I have received. Dr. Kreger is very pleasant, caring and highly skilled. He goes out of his way to insure that procedures are painless and takes the time to fully answer questions and address any concern that one might have. He always explains available options, advantages, disadvantages and estimated cost. If one has a dental emergency, he and his staff arrange an appointment quickly take care of the problem. The office staff is friendly, helpful and efficient.

Never really had too much interaction with the staff, but Dr. Love was amazing. After canceling…read moreabout 7 appointments at other offices, I finally took the leap and got 2 of my wisdom teeth pulled here. I was TERRIFIED! She numbed me and I literally did not feel a thing. The extraction was super fast. She stitched me and I was all heeled up in about 3 days without any pain or anything. If you have time, ask for a tour of the office. It's super cute! Hopefully I'll have my work done in the jungle room next time.

What a great lady!! I was just released from the Army and had some work done. If it wasnt for her I…read morewould have never known the Army took part of a cheek bone without me knowing. My girls had braces done and the progress has been beautifully done. Very professional staff! If you have a problem with the staff you should address it to her and let it be known. Im pretty sure they would have handled it professionally like she handled my insurance inquiries. The office and exam rooms are also clean. I encourage people to accept her as your dentist. I really liked her work done on my familys teeth.

Staff is very welcoming and helpful.i was very pleased with the work I had done…read more I would recommend anyone to visit this dentist.

The practice has been very accommodating for the extensive dental work needed. Office staff is…read moregreat. Highly recommend

This is a unique dentist office from ones I have been in before. It seems small and unassuming from…read morethe outside, but is spacious inside. as a new patient they do a full series of X-rays, scans and pictures. I have a problem with my mouth not staying numb with most dentist offices. They heard what I said and knew how to take care of the issue. It was the first time in memory to receive dental work without the fiery pain of hitting the nerve.

office experience- waiting time. For a visit with the dentist be prepared to wait at least an hour…read morepast your scheduled time. 70 minute wait today, no apologie. got up and left the dental chair, ran into the dental assistant on my way out .., busy chatting with 3 other colleagues. talented dentist but if you value your time you may want to reconsider.

I was referred to Mills & Shannon, DDS by a friend. When I first arrived I done my paperwork and…read morewas taken in immediately. No wait. The staff was very friendly and informative. Im from Austinville, Va., which is 70 miles away, and I've never been to a dentist that is so thorough and they explain every little detail about what their doing. They also explain all choices and cost so the decision is yours. Your made as comfortable as possible through all procedures. I know no one wants to go to the dentist but for me , when I do have to go, there is only one choice for me, Mills & Shannon, DDS. Thank You,

From the owner: We strive to give each patient individualized care by taking the time to listen to all of their…read moreconcerns. Every guest to our office will be given the same kind of regard and courtesy that we would give to ourselves and our family. Care credit accepted.