Wonderful experience, staff went above and beyond to help my daughter…read more My daughter was pushed down by another child and broke her front tooth right at the pulp. Several dentists said they couldn't do anything for her because she was too young for the work that was recommended. Dr. Bagby took one look at her and suggested trying a different procedure. The next morning Dr. Bagby and her staff came in early to get my little girl taken care of. This lady is a miracle worker, she gave my little girl her smile back. Thank you Dr. Bagby

I am very very happy that I found Dr. Bagby…read more My dentist in Blacksburg, Va diagnosed that my tooth number 30 needs root canal and she referred me to two local Endodontists Luckily, I chose Dr. Bagby. A very friendly nurse (Christi), took one X-Rays and after a thorough examination, Dr. Bagby told me that my wisdom tooth is the problem and it needs to be extracted and tooth number 30 just needs filling. I am very glad, because I cannot imagine what would have happened if I had chosen one of the referred Endodotists. She saved my tooth, $1500 and she helped me to get rid of pain.

A very nice clean surgery. All the staff I came in contact with were very pleasant and helpful. The…read moretreatment and procedure all went very well, and they explained everything to me before and during the procedure. definitely the best dental treatment I have had.

Absolutely awesome doctor! Caring and staff are great too! Hope there is no need, but would…read moredefinitely go back I'd necessary!

This is a unique dentist office from ones I have been in before. It seems small and unassuming from…read morethe outside, but is spacious inside. as a new patient they do a full series of X-rays, scans and pictures. I have a problem with my mouth not staying numb with most dentist offices. They heard what I said and knew how to take care of the issue. It was the first time in memory to receive dental work without the fiery pain of hitting the nerve.

office experience- waiting time. For a visit with the dentist be prepared to wait at least an hour…read morepast your scheduled time. 70 minute wait today, no apologie. got up and left the dental chair, ran into the dental assistant on my way out .., busy chatting with 3 other colleagues. talented dentist but if you value your time you may want to reconsider.

Dr.Okang was great. He explained everything he was doing. He worked with my wife's anxiety. He was…read moreso nice and caring. He is a wonderful person and a great endodontist.

I went to have a root canal done, I was very nervous but Jenny and Dr. OKang made me feel very…read morecomfortable. Dr. Okang was wonderfu he explained evert step and made the procedure very easy for me. I would recommend him to anyone and say 10 out of 10 was my experience. Thank you all for a job well done. Carrie H.

Talented endodontist. Dr. Merian is calm and gentle, just like you'd want someone working on your…read moreteeth to be. He has a delicate and precise technique. He was thorough and careful when he did my root canal, taking time to make sure that every stage of the procedure was done properly. And it only took him one appointment to complete the root canal! Sometimes dentists need multiple appointments for that. In the initial consultation, he took X-rays and carefully examined them before explaining the diagnosis to me. He has years of experience, and he seems to really know what he's doing. His staff was also friendly and easy to talk to, and they got me in for an appointment quickly, within a week or so. Another endodontist I called would have made me wait a month! The dental assistant was super friendly and caring too. Her kind, bright smile made me feel more relaxed as I was initially nervous about getting a root canal. She even offered to give me a blanket in case I felt cold in the room. After the root canal, I had a pleasant time chatting with her about grocery stores and candy while she prepared my X-Ray. Great endodontic team!

Visiting Dr. Mayerchak's office was my worst nightmare. I had an awful tooth ache so I went to her…read moreoffice for an appointment, she told me that I needed to get a root canal done. I followed her advice and proceeded to get a root the procedure done (which only took her eight whole minutes) I was so surprised because I have gotten root canals in the past and never have they been so fast! I headed home with a swollen and pain throbbing mouth, this lasted a week. I called many times and they just told me to take some more antibiotics, It didn't change anything so I decided to visit a different dentist to ask them for second opinion . other Dr said that I should not have gotten a root canal because my tooth was already moving so much. I should have gotten implant instead. That tooth had no crown and only the root, so Dr. Mayerchak gave me the wrong advice. I then went to Dr. Mayerchak and told her about what I found out, she was unhappy with that. I explained this to the manager, and she promised me a full refund, however they still not wish to refund me money. I spent $745.00 for the root canal and they also charged me another $145.00 for pulling same tooth.I cannot trust this clinic anymore, I need to find another more qualified dentist to take care of my dental care.

From the owner: At Roanoke Dental Care, we offer comfortable, pleasant dental care for your entire family! David…read moreJones, DDS and our professional staff are proud to offer the comprehensive care you deserve. Call us today to schedule an appointment with our talented dental team!

Sometimes my relocation to Roanoke from Austin 2 years ago has made me feel as out of place as an…read morealien who has crash landed here from the Andromeda Galaxy--and I should know, I'm the author of a nonfiction UFO-aliens book (2014) decades in the making that deals with crash retrievals of extremely advanced off-world vehicles with biologics onboard (yep, your Congress people aren't all cracking up when they give you TV sound bites of their shocking possibly soon to be disclosed sensitive intel). But I digress. I'm still grateful to have blundered into the Henritze Dental Group, their integrity is positively stellar, they make this TX outsider feel at home--and my visit yesterday for a potentially painful 90 minute Deep Cleaning/Scaling procedure was again blessedly Pain Free. My excellent dentist John Fitzgerald's dental assistant Melissa is a superb technician with a bubbly sweetheart of a personality, she's wonderful to be around. I've insisted on being in her friendly and very capable hands from here on out. She's a gem. PS: I posted a 5-Star positive review of HDG on Google months ago, but G wouldn't allow a second review, so here I am.

I had such a great experience with an extraction and evaluation of my needs to get my smile back…read more However the overall problem was the lack of clarity between the front desk and the dentist. I was x-rayed and the dentist was very kind. He went tooth by tooth and had his assistant type up a 3 tier plan for each tooth and printed the plan out. He explained that even with insurance it would be expensive but he could save me From dentures. He said there were no limits to financial payment plans that suit all incomes. That it could be extended for years so that I could afford it and not have to worry. I loved him and his assistant. Upon leaving the chair he handed me a copy of the 3 teir plan with the details and price estimates for each teir. I got to the front desk they said my Ameritus Platinum insurance wasn't calling them back. The lady at the front desk said "don't worry about it right now." Then she took the paper of the price estimates and the 3 teir plan that my dentist had worked so hard to put together and said "in fact I'll just discard this for you" and ripped up the detailed info that the dentist had given me for a reason. I figured they were all of the same page. I mentioned that there were 3 teirs on there and she said the next available appointment to start the process was 4-6 months away. Again the dentist seemed to know the urgency of my condition. So I left in shock. My mom later came in and asked the dentist why does my son have to wait til March for his work to begin? The dentist - the same one that saw me told her "oh he doesn't have to wait he can come in anytime" I had to return for another extraction. When that was completed the dental assistant said do you want to go ahead with the other teeth or just wait? I'm numbed up and unable to talk. She said before I could get an answer to her somehow, "you want to just wait? Let's just wait then" I didn't want to wait but I had no way to Talk and say no do it now please. She seemed like they wanted me out of there until later. Now the front desk is another person that insisted on payment. I mumbled that I was told of a payment plan and options. (I had yet to see any of the options available that the dentist assured me of). She said " well how much do you want to pay because you owe us $800 already. I think another lady said we still haven't heard from his insurance so they let me go" But the demands and late notices and texts continued to become more hostile and urgent. So I wrote and asked 1) where was the payment plan options I was promised? 2) Why was my insurance not working and why was I told not to worry about it then later told to pay up) and 3) why was my 3 teir plan ripped up and 4) why was I told front the front desk I'd have to wait 4-6 months then my mom was told by the dentist that I can come in anytime? Later I got a letter saying we can't treat you. Your attitude and rudeness will not be tolerated. I immediately walked into the office with my cell phone rolling and showed the front desk my letter. The dentist said all of your communication with us was rude. I said I was simply asking why nothing was done as promised. The front desk had their own set of rules based on who was working that day and that I was told about payment plans and never offered any, told not to worry about paying then harassed to pay, etc. the dentist said "well we can pull up your communications" I said good! It proves my points I wasn't trying to be rude but literally nothing was consistent between one person to the next - the dentist didn't seem to know what the front desk was saying. The other front desk lady didn't know what the First Lady had told me. The dentist seemed unaware that I was told to wait at least 4-6 months then told my mom to have me come anytime. I mentioned that the costumer is why they exist. And the customer had rights and in any business the customer deserves the benefit of the doubt. I'm reporting all of this to the state and to the BBB. Gaslighting a customer for being woefully inept in their communication and bedside manner is wrong. I'm sure teeth cleanings and occasional work is met with friendly smiles and service m. But if you have lots of work you need done, beware that even holding them to their word will result in being denied treatment and kicked out of their dentistry.

Trust is the most important element when finding a new dentist because the heath of your teeth is…read moreat stake. After doing a thorough research online, I ended up with three dental practices. Out of the three, Hunting Hills Family Dentistry was approved by my health insurance plan. Not only this, but for years they have been voted "Best Dental Group in Roanoke" by readers of The Roanoker Magazine. So I decided to go with them, and gave them a call to make an appointment. On my first appointment the receptionist gave me a warm, friendly, and welcoming greeting, made a copy of my health insurance plan card, and had me fill out their new patient paperwork. I did so as I sat in their comfortable furniture of their reception room. When my name was called, I went with a dental assistant who took me to an examination room where she asked me some other questions about my dental history and took x-rays of my teeth. Throughout this session she was very warm, kind, and friendly. Afterwards, my dentist came to examine my teeth. He had a wonderful personality and gave me the good news of having no cavities and answered any questions I had for him. Today I had my second appointment, this time with the dental hygienist to clean my teeth. She was also very friendly and nice, and kept me informed of all she was doing, effective ways of brushing and flossing, and gave me the choice of having a fluoride varnish treatment applied, mentioning that the price for this is not covered by insurance. I went ahead and had it done. She then scheduled my next teeth cleaning appointment in 6 month time and gave me a bag filled with lots of teeth care goodies. Right after this I went to the receptionist and paid for the fluoride treatment. Overall, this dental office has far exceeded my highest of expectations and I highly recommend it for its welcoming environment and supportive staff.

A few years ago, I had to cancel a few appointments with less than 48 hours' notice and readily…read morepaid the cancellation fees. While those cancellations were for medical reasons during Covid, I totally took responsibility and blame for those cancellations. I abided by the business office requirements to call on the same day to see if there was an open appointment or pay hundreds of dollars in advance to schedule into the future. Without exception, my recent several years appointments have always been met and I have not cancelled with less than 48 hours' notice. I have had thousands of dollars of work done always paying in advance so I could schedule the appointments in advance. I brought this up with the Hunting Hills Dentistry scheduling and business staff several months ago. Additionally, I was told by an appointment scheduler, in a recorded voicemail at that same time, that I DID NOT need to call on the same day for an appointment anymore and would NOT need to pay in advance. He apologized saying he was making a note of it so I was relieved to hear that message. I was pleased that for my recent appointment; I WAS able to schedule the appointment by calling on August 6th and got one for August 12th. I did not have to pay in advance. I went ahead and tried online to schedule a filling that needed to be done. On Monday, August 17, 2026; another appointment scheduler, left a voicemail message; that again I am NOT able to schedule the filling I need in advance. I called the office to find out why I need to again schedule on the same day or pay hundreds in advance when I JUST scheduled an appointment in advance with no prepayment required? The clerk on the phone could not answer that question. That person said that the office manager would speak with me but that person has not called. Additionally, on 2 different occasions work done was not claimed with my insurance. The first time the work was not submitted to insurance was a few years ago on one of the first crowns I had done in this office. The second time was just recently when my cleaning was not claimed to my insurance. For a department that is always wanting me to pay ahead and is concerned about money, their failure to file claims have cost the practice over $1,000 in work I had done. I am hoping I am the only patient that this is happening to. It also makes me wonder if the billing they did do was accurate? Unfortunately, the business staff at Hunting Hills Dentistry have led me in different directions and I need to get the work done on my teeth without disinformation that they have repeatedly told me. My dentist Dr. Smith is excellent and so are the hygienists but the front-line business staff and management need more training on consistency in information given to patients and accurate billing procedures.