I must give credit where credit is due. After my previous review, a principal of Maxwell Septic Mr. Austin Gunn called me to apologize and offered to make things right. We talked for a while on the phone and then he drove over to my house to look things over. After talking it through, he came to realize that the employee that I had dealt with had gone rogue and had actually stolen part of the cash I had paid him. Having been in business for myself for many years I understood this situation. As an owner it is difficult to know exactly what an employee is up to out in the field. The employee is now gone. Austin wished to come back and place a riser on one end of the tank. (I had already placed one riser). With two risers I will never have to dig up the tank again. Also, since the employee had padded the price a bit, Austin wanted to refund that padded amount to me. I have owned many businesses over the years and have spent many hours coaching employees on how to handle a situation gone wrong. Mr. Austin Gunn did exactly what I would have counseled my employees to do. The conclusion is that he and I came to an agreement which was, I believe, fair and equitable for us both. As far as how many stars to give... I can't simply pretend that the problem didn't arise, yet when made aware, Austin stepped to the plate and hit it out out of the park. I understand that things sometimes go wrong... that's a given. More important to me, however, is what happens after the fact. So, Thank you Austin! Given today's definition of customer service, I am happy to know that Maxwell Septic Pumping believes in old fashioned and "Real Customer Service". Thanks again Austin. And... 5-stars. I certainly hope that anyone reading my 8/25 posted review will also read this review as well. read more

As someone who had ongoing septic issues, I had dealt with many septic companies. None of which provided clear guidance or much of a plan of action - much less ever follow through to start the process of solving my issues. The Maxwell folks changed all of that and were a breath of fresh air (pun intended). Maxwell was by far the most competent and organized of all of the septic companies I dealt with. For emergency pumping, they were 'johnny on the spot'. For the broader repair, they performed competent diagnosis and developed a plan of action and a schedule to complete it. Then (most importantly), followed through with both the plan and the schedule. At all times, they were punctual and professional. I highly recommend going with Maxwell if you have septic needs. read more

This is the second time we have used Maxwell Septic Pumping and again, we were very impressed with how quickly they were able to respond. We had recently discovered that our cleaning service had been flushing scrubbing pads down our toilets which would inevitably cause major issues down the road. Within an hour of requesting a pumping of our system on their website, their receptionist contacted us and had us scheduled for the very next morning. The service technician, James, arrived on time and was very receptive to the situation. He located several of those scrub pads and took photographs for us so we could show the cleaning service we used. We really appreciate the timeliness in which our issue was addressed as well as James' professionalism and attention to detail. read more

During this pandemic, we are all going to be together, at home. Simply put, that equates to a lot of flushing, dish washing, and loads and loads of laundry. Maxwell has had our business for years. We decided to go ahead and make sure our system could and would be ready for the strain of all of us at home, for extended periods of time. Today, Rodney with Maxwell, took care of our service needs, as well as making it a completely courteous and friendly - yet contactless customer service - down to payment via phone. In this day of Covid-19, Maxwell took all the steps necessary to keep us and their employees safe, while still providing the excellent service on which we have come to depend. Thank you too, Michelle :) Please stay safe TN - One Strong America! read more

Initially came to pump our septic tank in September in conjunction with plumbers who replaced our effluent pump. When pump was not pumping out the sewage, Greg made appointment to return on Oct. 12 to repair field lines which were presumed to be blocked. Greg and his helper arrived early on Oct. 12, and started in of field lines, and found no blockage as expected, so they checked back at the effluent tank and found defective check valve which had been incorrectly installed outside the tank, and missed by the plumbers who installed the pump. They replaced the check valve inside the tank where it should have been in the first place. They completed the work with minimal digging and were finished before noon. I would recommend them to anyone. read more

Prompt, courteous and always responsible in every way. They always arrive on time and go that extra mile to explain the service and advise you of any additional work needed to keep your system running at peak efficiency. Their very reasonable in regards to pricing and have the best technicians in the industry in my opinion. Call Whitney today to set up your appointment. Remember, pumping your system every two years is the best way to prevent septic backups. Trust me, I know. I'm also going to add a riser on my tank so there won't be any more digging up my yard to access the tank. They have all I need to do that job. I've used other companies but I'll be staying with Maxwell Septic from now on. Can't walk away from the best. read more

I am very impressed with this company, and wish all small businesses were ran the way Maxwell Septic Pumping are. Michelle was a pleasure to set up my appointment with. She verified the appointment the day before, and Greg called me on his way to my house. He was on time and courteous. Greg was also very professional, he educated me on my septic tank health, gave me recommendations, and even dug the ground up to get to the tanks access hatch. I feel like he gave me an exceptional value, and made me more aware of things I can do to prevent any major issues with my septic system in the future. I fully endorse this company as the best around and will recommend them to everyone I know. Thank you so much!! read more

I called Maxwell Septic Service last week and was pleasantly surprised to hear they could come the same day. James, the employee, called ahead of time and told me when he would be there and arrived just as he said. He was so courteous and polite and even offered to help me fill in the opening. I told him I could handle it but was pleased that he mentioned it. He was also going to go just down the street to my son's home and once finished, he drove back past my place and honked and waved. This is the second time we have used Maxwell and I would definitely call them again or recommend them to others. And you couldn't ask for a nicer young man as an employee. read more

We recently had work done by Maxwel Septic Pumping. This was our second experience with this company. From the first call I made until the work was completed, Maxwell handled everything promptly and very efficiently. We were kept informed about what would be done, arrival times and even who would be arriving to take care of things. Greg and Austin were always polite and professional with their communication and their work. When work was completed we were given helpful suggestions and guidance for properly maintaining our system. We are certainly glad to recommend Maxwell Septic to anyone who needs work of this type. They definitely deserve 5 stars! read more

This is the second time Maxwell has pumped a tank for me this week RonDale came out and pumped my primary house He was on time and did a fantastic job . Even though he had to work around my RV that was in the way and left the property looking like he had never been there The Rodney came to a rental property and was also on time. He located the tank quickly as this is a new property to me. And explained the system since it pumps up to the back of the property. He also installed a riser. And he graded the area after installing it and then replaced everything that needed to be moved I will always use Maxwell in the future Thank you read more

Our technician, Rodney, called us around 30 minutes before arriving to let us know he was on the way. He showed up on time, and got right to work. We didn't know exactly where our tank was located, and after probing around for a good 15-20 minutes we decided to use the tracking device. Well worth it, because it allowed him to locate it accurately and immediately. He only had to dig around a 2 x 2' hole to pop the lid off, pump it out, replace lid and cover it back up. Our yard isn't torn up, and while the service emptied our septic tank, it did not empty our wallets! We highly recommend Maxwell Septic and Rodney. read more

Johnny and James called before arriving at the scheduled time. They worked quickly and were very effective in fixing my gurgling toilet. I was so glad their rapid response prevented any sewage flowing into our home. They also texted and called to make sure we were happy and answer any questions. The enzymes they sell and super inexpensive, and I don't have to remember to pick up RidX at the store. A years worth is in one container. Having a three year supply with let me know when it's time to pump the septic without me stressing about it overflowing in the future. I highly recommend this company. read more

I needed a non-urgent septic inspection and pump-out. Three hours after I called it in, Dylan arrived and took care of everything. Great communication before and during, answered questions and was professional in every way. Dylan was a great company representative!! Now, Maxwell is not the least expensive service, but they let you know the costs and up-charges in advance. Given I'm amortizing the cost over the next 3-4 years, it's worth it to spend a little more up front to get quality service. No regrets or concerns at all. Would recommend without reservation. Thanks Maxwell guys and gals! read more

It would be impossible to say enough nice things about Maxwell Septic. They are courteous, professional, and very efficient--Michelle and Greg were the two employees who helped me, and both were wonderful. They took time to answer all of my questions (of which there were many because I had no idea about anything septic-related), and did so in a way that was both kind and patient. They were able to fit me in for service the same day that I called, and within a couple of hours the job was done! I will definitely use and recommend Maxwell moving forward!! read more

This company is by far the Very Best we have used! They come quickly and not only competent in their field, but reassuring before providing and going he extra mile! Justin came today and was absolutely great! Very professional and had another great teaching on how to take care of my system!!! We have had the opportunity of having Cody and Justin come to our home and they both are GREAT!! NOT TO SAY HOW AWESOME THE FRONT OFFICE IS!!! LOVE THIS COMPANY!!!!! THANKS! ALAN AND DONNA LOWRY P.S. I DONT BELIEVE THE BAD REVIEWS EITHER!!! read more

We have used Maxwell three times. One time to add risers and twice to check and pump our system. They have always been super reliable with great communication. The technicians are knowledgeable and take pride in their work. Adding the risers included a lot of dig out and re-sloping and the technician took his time, and left the job site clean. Comparatively, their cost is at or slightly below other companies. Really appreciate having a reliable and professional septic service that comes up up north to our farm. read more

I have never used a septic service before, but I just moved into a new house and wanted to get everything checked out. These folks were the best! Got a call from "Murphy" 20 minutes before he arrived, telling me he was en route. This young fellow was knowledgeable, professional, and a pleasure to speak with. I also thought the cost was quite reasonable. I heartily recommend this company! read more

At six this morning our septic tank alarm went off. I called Maxwell Septic around 7:30 and they were able to work us into today's schedule. At eleven David arrived as promised. He drained both tanks and tested the pump. Found that it had at last given out. A new pump is order and a crew will be out Thursday noontime to install it. We wouldn't use anyone else for our septic service. read more

Have used Maxwell Septic Pumping since 2019. They are always friendly and efficient and take the time to explain any issues they encounter. The employee who came out today saw that the metal ring on the top of my septic tank lid had broken and he replaced it with something even better. Now that's service! Thanks for always doing a great job. read more