Outstanding service from start to finish! My washing machine…read morebroke down unexpectedly in the middle of the week, and they came to the rescue. The technician arrived right on time, called ahead, and diagnosed the issue immediately. He had the necessary parts on hand and completed the repair in under an hour.He was extremely professional, kept the workspace spotless, and explained everything clearly. The washer is now running perfectly and even quieter than before! Honest pricing with no hidden fees. I highly recommend them to anyone in need of appliance repair!

If you're thinking about hiring this company, please read my experience first…read more My refrigerator was not cooling properly and had heavy ice buildup on the freezer coils. I completely thawed it myself, and it worked for about a week before the same problem came back. I contacted a few repair companies, and this one responded first. The technician arrived quickly. After I explained the issue, he went outside and spent a long time next to his car looking at his phone. After about 20 minutes, he came back and explained there were three possible causes: maintenance, a bad defrost heater, or a bad control board. He confirmed the refrigerator was only 4 years old and still had plenty of life left. He recommended "maintenance" and told me he was about 95% confident it would solve the problem. The work was simply removing the ice from the evaporator coils with a steam cleaner. I reminded him that I had already thawed the refrigerator myself and that it did not fix the issue, but he reassured me again. I trusted his recommendation and paid $350. Before he left, I asked what would happen if this did not solve the problem. I was told the next step would be replacing the heating element. Replacing the refrigerator was never mentioned. And of course, the "repair" did not work. About a week later, the same problem came back. I contacted the company and was told they would get back to me with a solution. Couple of days later, I was told the defrost heater was temporarily out of stock and could take 4-6 weeks to restock. They then recommended not investing more money into the refrigerator and suggested buying a new one because of July 4th sales. I couldn't believe what I am reading! I even found the defrost heater on the official manufacturer website, listed as in stock and ready to ship. The company offered that I could purchase the part myself and they would install it for an additional $200 labor charge, but they would not provide any warranty for the customer-supplied part or the repair. The customer service experience afterward was also disappointing. Instead of addressing my concerns, I repeatedly received the same explanation about company policy and approved estimates. After several messages back and forth, I explained that I felt a partial refund was a fair resolution since the service did not fix the problem and no actual repair was completed, and they refused. I then decided to investigate the issue myself. With a simple Google search and a couple of YouTube videos, I found that the refrigerator has a built-in diagnostic mode. I went through the tests, and when I activated the defrost mode, the heater immediately turned red hot and melted the ice buildup within seconds. Since then, the refrigerator has been working exactly as it should without replacing the heater, control board, or any other parts. It made me seriously question the diagnosis and the recommendation that additional repairs or a replacement refrigerator were needed. A few days later, they offered me a $90 refund if I removed my review. They did not realize that I had not posted any review at that time. When I asked to speak directly with the manager to discuss the situation, that request was declined. And here is the review! I paid $350 for a service that did not solve the problem, and I do not feel my concerns were taken seriously. Based on my experience, I cannot recommend this company.

Tyler was Great. The previous repair company told me the whole unit needs to be replaced and then…read morewe contacted Tyler for second opinion. Tyler got it fixed within few minutes and saved me a lot of money. Definitely Recommend!

Tyler Booker is the most pleasant and honest person I have ever had the pleasure of doing business…read morewith when it comes to appliance repair. He responds quickly. My refrigerator/freezer went out. To get it running again, he first told me how I could troubleshoot it. Because I wasn't strong enough to pull it away from the wall, I asked him to come out. He was kind and listened closely to my concerns. He did not try to sell me parts or additional labor. Although no appliance lasts forever, I am feeling more confident that mine will give me many more years. Thank you, Tyler.

We walked into Leonardi appliance store and were warmly greeted -chatted a few minutes and…read more expressed that we were looking for a new clothes Dreyer. The employees gave us some time pointed in the way that we could go give us about 20 minutes and then came over to assist us with questions recommendations sales.... We came home with a General electric clothes dryer, that matches our washing machine which we've had for so many years I can't even remember!!!! There is never been a bad appliance from the store!!!! they all lasted for a long time! Washer, dryer, refrigerator dishwasher... I absolutely love my new GE clothes dryer really enjoying it!!

I had an incredible experience with Leonardi Appliance. Karin was super helpful in providing…read moreoptions for the washer features I was looking at, weighing pros/cons, and helping me through the purchase process. She was kind, informative, and never made me feel pressured the way I have with other major appliance purchases at other stores. Delivery was quick, easy, and both technicians made the process simple and smooth. I'm already so happy with the purchase and will absolutely be back to purchase future appliances here.

Bill and his group have me a fair estimate, parked his trailer in front of my house and completed…read morethe work on my mower in a timely manner as quoted I will continue to use Bill.

I called and made an appt for Bill to come out to get my mower running. It sat for over 5!yrs and…read morehe was able to clean up the carb, sharpen the blade and get it running. Def would use them again. Great service.

Live plants, quiet morning, interesting architecture as well definitely limestone marble granite…read more it really smells like coffee in there and they have all the little goodies too. That comes with the truck. from what I understand that's a number that you don't have in your wallet just in case I'll load up to one of those mirrors and double check for me

Fast response and was able to come out quickly. While was not the answer I wanted was fair and…read morehonest about the situation and offered suggestions for replacements.

Amazing Diligence & Perseverance! These folks didn't have a…read moreYelp listing or any previous reviews, so we created one to submit this review. Astro Illinois (Appliance) Services in Lake Zurich was assigned by our home warranty provider, American Home Shield/AHS, to diagnose & fix the sudden failure of the freezer section of our Sub-Zero kitchen refrigerator. First diagnostic visit required 2+ hours, lasting from late afternoon 'til early evening, and they found a leaking Freon line. After getting approval from AHS the next day, they returned to do the fix--again requiring a 2-hour afternoon/evening visit--but in the process discovered the compressor unit had also failed! Another next-day repair approval from AHS led to a third visit to replace the compressor, this one taking from 5pm to ~8:30pm. While some might see this episode as frustrating, we appreciate and applaud Astro Illinois Services' dedication to investigating serious problem(s) thoroughly and taking whatever time is required to get things back to working as they should.

If I could give this place zero stars I would. First of all the technician who came to look at my…read morefaulty dishwasher didn't speak a lick of English. It was borderline impossible to have an intelligent conversation about the issue and potential fix. It was through my home warranty so I didn't have a choice but when I asked for a different technician to come they still sent the same guy. Even when I showed him VIDEO of the issue happening in real time it was like talking to a wall. He gave me some BS about it being fine, AFTER SHOWING HIM THE VIDEO. Not only that but they supposedly ordered a new part and he didn't even install it because he was there for 3 minutes and said "is no leak" even though I tried to explain to him that it happens at the end of the cycle. So now I had to call and demand a new company completely to come through my warranty provider because it's been over 5 weeks of the same back and forth. NEVER USE THIS COMPANY unless you happen to speak whatever language they speak. If I owed a company in France, I would expect all my employees to be able to speak French. How you think you can do business in a country you don't speak the language is beyond me I promise you all these 5-star reviews were purchased. There's no way they earned them

Ben is always the consummate professional sprinkled with a little dose of humor. Always does a…read moregreat job, highly recommend!

Nice enough guy but make sure you ask about the call out fee to just take a look at the problem…read more He said that he only uses OEM parts and since they weren't available, he did not fix the refrigerator. He only spent a few minutes trying to find parts. I found the parts online and wound up fixing it myself.

One Stitch in time saves nine…read more Good,flexible, courteous. I would recommend going with these guys and not mess with it as a DIY. Furnace , Air Conditioner, bit more complicated and involved.Water heater is easy. They did find a part that failed under warranty and replaced it. I am glad and thankful for the same. On the pricing, I really request the business to consider optimizing in what ever way possible and give a discount to consumers without reducing their profit. Pool water filter, Pool water heater, may be similar and if they can study it add to their services, just one trip may be worth while for both the business and consumer. Also for water heater, i want to request the business to evaluate how to replace the sacrificial magnesium rod,that would keep the water heater going for long.

7 years ago we had a new furnace/air conditioner installed by Brian and Sons. 7 years later,…read moreduring a routine inspection by 2 other HVAC companies, we are told that the heat exchanger has holes, the furnace was not installed properly, it is a larger furnace than our home requires, multiple other mistakes and the system must not be used until it is replaced! Be advised that if you use Brian and Sons you are in for trouble and huge costs! Ann Wightman