I own several short-term rental properties in Montgomery and the surrounding areas. Occasionally,…read moreunexpected events occur--like cleaners getting sick or emergencies--requiring me to step in and manage the turnover myself. I can always rely on this location. The staff is friendly, most of the machines are in good working order, and I can complete the process in under an hour.

This is the nicest laundromat in the whole city. It's spacious and clean and there are are helpful…read moreattendants around when you need them. There is a clean bathroom on site and multiple TVs to watch while you wait for your clothes. They also have a laundry service where you can just drop off your clothes and they will wash, dry & fold them. Pro-tip...do your laundry here and then go down the street and reward yourself with a cupcake from Jozetti's Cupcakes

The lady was super rude to me for no reason when I came in to ask about an alterationread more

I was in a wedding that was less than 3weeks away. My dress had just come in (which took 6 months…read moreto arrive). It was suppose to be an off the shoulders. But my neckline was cut lopsided, the sleeves were too small plus they were sewn on too close to the chest part (it looked similar to a dolphin clapping its fins pretty much), the chest area was too big but the back was too small, extremely snug around the waist, & the zipper did not work properly. Every alternation's shop within Montgomery, AL had told me No. I didn't know anything about Patsy's or Prattville,AL. I found them online, I called, & I was told to bring the dress in. I was an Out of State grad student at the time. I can't remember the lady's name but I think she said she was Patsy's daughter. I brought the dress in on a Friday it was ready Sunday evening y'all. She was truly my fairy Godmother. She definitely Bibbidi Bobbidi Boo-ed on that dress. She also let me study on their patio (Omg such a beautiful scenery by the way) as she did some final touch ups. I will travel near or far to have my alternations done at Patsy's again. She was super nice and new exactly what needed to be done. They were also inexpensive. I THANK GOD FOR THAT LADY for making an ugly dress so beautiful. Definitely worth it!!

*I visited Ocana's on Zelda in Montgomery. Not the one in Prattville…read more Had suit sleeves shortened. Left buttonholes that look ridiculous! Sleeves are still a little long, plenty long enough to have shortened above those buttonholes. Plus they're different lengths though my arms aren't different. Owner did not care. Said she doesn't do buttonholes, that someone else does them. So she's not responsible? Said they could fix but would cost more and take more time. Was $50 to shorten sleeves and pants. I will find another tailor.

Quick, friendly, very reasonably priced overnight military uniform pant hem. She did amazing!read more

We have utilized Tang's Alterations for several years. They have always done beautiful work in a…read moretimely fashion. For men or women, they do high quality work at a fair price.

The absolute nastiest attitudes here and what a shame. They do good work but I can no longer deal…read morewith the lack of customer service. For clarity it's not the owner it's Tiffany the manager or customer service lead at the store - however attitude definitely reflects leadership because it's allowed. Train your employee to provide accurate information so that there is no confusion. And if YOUR EMPLOYEE makes a mistake make it right with the customer, especially a customer that's patronized your business for over a decade. If you hate your job and don't value customer service please find a job where you are not working directly with the public. If you can deal with a nasty attitude consistently then this is the place for you!

I am a military member, and I have taken my uniforms to Jim Massey's TWICE. The first time, they…read moreironed my blues improperly. They left huge railroad tracks down all the sleeves, on ALL THE SHIRTS! On one shirt I had asked them not to crease the collar at all (because I use it for service dress)... they creased it with starch! The second time, I decided to try a separate location and was even more disappointed. They flat out LOST my Heavy Blues V-Neck Sweater. The first time I went to pick up my uniforms the desk attendant (who mumbles and has a horrible attitude) said they had shipped it to another store and to come back later. I came back 4 - 5 days later (as directed) and the same attended (again with the horrible attitude) tells me they lost it so I should look in the mail for compensation check... I GOT A LETTER FOR STORE CREDIT that reads as follows: "Again we would like to apologize for the inconvenience this matter has caused you and appreciate your patience and understanding in dealing with this unfortunate situation. Store Credit has been issued in your name at the store, this credit has no expiration date and has been entered into the store computer to insure you of full payment $47.00. Jim Massey's is committed to providing the very best drycleaning & Laundry service available in Central Alabama. We proud of our excellent service, and you should expect it at all times. We apologize for our failure and we are working very hard to insure that it does not happen again. Clusters are the backbone of any company and I hope we have satisfied you in such a way that we will continue to service all of your dry-cleaning & laundry need in the future." Yes grammatical and capitalization errors included! How is this compensation! I don't want them every touching my uniform items again! On top of that how is store credit going to help me acquire another sweater? If anything they should be paying me $50.00 for a $3.00 inconvenience fee for their ignorance, for making me drive up there twice to pick up the lost item and again tomorrow morning to argue about "compensation!" This is completely unprofessional and unsatisfactory. Use the Base DryCleaners or purchase your own at-home steamer, dealing with company is not even worth your time, effort, or business. Period.

I know they charge more than most but let me tell you it was worth it. Had to get my suit cleaned…read moreafter my sister's wedding and they got everything out and it looked new when I picked it up. Totally get what you pay for. I was going to go cheap so glad I didn't bc I've had stuff come back trashed at other places and this was my best suit. So it totally paid off!

Found myself without my washer and dryer and this place was clutch. Helpful staff, clean and quick…read more Easy to use machines and I felt safe unlike some sketchier places.

Had to make an unexpected trip and ran out of clean clothes. Found this laundromat and went there…read morewith a bit of hesitation. However, what I found was an amazing customer service, very clean washers and dryers, very clean facilities and everything I needed to get my clothes washed. The attendant on duty was exceptionally helpful and went over an above my expectations. I will use them again if ever in town and need a laundromat.

When I walked into the store, the lady that owns this business greeted me and welcomed me in. I…read moreexplained what I needed and when I needed it by and she let me know that this would be no issue at all. She was not able to price the work I needed to be done before seeing it but she gave me a rough idea of how much it would probably be. I called the next day, as Glenn said my clothes would be done. She then let me know she was just about to call me as the clothes had just finished and they were ready to pick up. The pricing of my 3 items(pants, shirt, jacket) was about $20 like she estimated and the quality of her work was surprising. The event I needed my clothes cleaned for should go well as my clothes look so clean and sharp that it is instilling me with confidence. Thanks Glenn...I will be sure to visit anytime I need dry cleaning!

I'm in town for 2 weeks straight for work, so I needed to hit up a laundromat in the area. Couldn't…read morefind a single review on the entire Internet for a laundromat in Montgomery, so I went to this one based on location. Everything went well -- the machines worked fine and things came out sparkling clean. A pretty unfriendly employee spoiled the fun a bit, but what can you do.

This one star is for the newbie who apparently just started. She is in the wrong career. Surly,…read morerude, has trouble counting money. Certainly not customer oriented. On the other hand, Holly gets 5 stars all the way.