Kind owner, excellent service, excellent prices. Went to Tommy's after a popular, local chain dry…read morecleaners ruined my dress. I'll only go to Tommy's from here on out.

Somewhat daunting to walk in, and getting in and out of the parking lot isn't great, but their same…read moreday service is excellent, and I love supporting mom and pop businesses!

BEWARE. I was in Montgomery for training this year. Some colleagues and I dropped off 4 brand new…read moresuits to this cleaner to get dry cleaned and hopefully dewrinkled. When we picked up the suits, they looked dirtier than before and not all wrinkles were removed. New pleats were added on the pants that were nowhere close to the center of the pant fabric. We realized this is not a top of the line dry cleaner, so we were going to chalk this up as a loss and move on. However, upon further inspection of the garments, we found stains all over them, stains that resembled something like a blue pen exploded in the wash. We took the suits back and the employee said the owner would remove the stains or pay for the suits. Meanwhile, we needed the suits for a formal dinner in a matter of days so time was not on our side. We dropped them off, picked them up the next day and the majority of the staining was still there. We attempted to contact he owner several times while we were in Montgomery and had no such luck. Our training was eventually completed and we all moved our separate ways. We've since attempted to contact the owner through numerous emails which he finally responded and said he would reimburse us. It's been months since we've last heard from him, so we are pretty sure we know how this is going to end. The close proximity to Maxwell AFB makes this a very enticing cleaner to use for those on base since the base cleaner is now shut down. However, the work is very substandard and we ended up with 4 stained suits which were previously brand new. Completely unacceptable. Take your money ANYWHERE else and avoid he headache we received. Hopefully this review can prevent anybody else from having the same thing happen. I wish Yelp would let me give them 0 stars as I feel they don't even deserve 1.

I would love to acknowledge this business for their amazing laundry service with free pick up and…read moredelivery. They had a job and they executed it well. Thank you so much for your business. I'll definitely refer friends and family.

I am a military member, and I have taken my uniforms to Jim Massey's TWICE. The first time, they…read moreironed my blues improperly. They left huge railroad tracks down all the sleeves, on ALL THE SHIRTS! On one shirt I had asked them not to crease the collar at all (because I use it for service dress)... they creased it with starch! The second time, I decided to try a separate location and was even more disappointed. They flat out LOST my Heavy Blues V-Neck Sweater. The first time I went to pick up my uniforms the desk attendant (who mumbles and has a horrible attitude) said they had shipped it to another store and to come back later. I came back 4 - 5 days later (as directed) and the same attended (again with the horrible attitude) tells me they lost it so I should look in the mail for compensation check... I GOT A LETTER FOR STORE CREDIT that reads as follows: "Again we would like to apologize for the inconvenience this matter has caused you and appreciate your patience and understanding in dealing with this unfortunate situation. Store Credit has been issued in your name at the store, this credit has no expiration date and has been entered into the store computer to insure you of full payment $47.00. Jim Massey's is committed to providing the very best drycleaning & Laundry service available in Central Alabama. We proud of our excellent service, and you should expect it at all times. We apologize for our failure and we are working very hard to insure that it does not happen again. Clusters are the backbone of any company and I hope we have satisfied you in such a way that we will continue to service all of your dry-cleaning & laundry need in the future." Yes grammatical and capitalization errors included! How is this compensation! I don't want them every touching my uniform items again! On top of that how is store credit going to help me acquire another sweater? If anything they should be paying me $50.00 for a $3.00 inconvenience fee for their ignorance, for making me drive up there twice to pick up the lost item and again tomorrow morning to argue about "compensation!" This is completely unprofessional and unsatisfactory. Use the Base DryCleaners or purchase your own at-home steamer, dealing with company is not even worth your time, effort, or business. Period.

I have never dry cleaned any piece of clothing in my life, but after a trip to New York in…read moreDecember, I decided that my winter wool coat needed to be cleaned. I dropped my coat off by itself for a regular dry cleaning. When I arrived on the date it was supposed to be ready, I was informed that they had lost the belt that cinched my coat and that they were looking for it and for me to come back three days later to see if they had found the belt. When I arrived three days later, they still had not found the belt. The employee told me that I could continue waiting, I could go ahead and take the coat as it is without the belt, or I could file a claim for the missing belt. I decided to continue to wait because the employee said that a lot of times the pieces are found in production. After a little bit more time, I arrived again to check on the belt and pick up my coat. I was informed that they still had not found the belt. My options were to leave the coat there and file a claim for the whole coat or file a claim just for the belt. I decided to file a claim, but did not want to leave my whole coat there so I filed a claim just for the belt, but to be clear the coat is not very useful without the belt that cinches the coat together. After I filed a claim for the belt, I was still required to pay the $27.70 that it cost to dry clean my now useless coat. I will never be using this dry cleaning service ever again and I wouldn't recommend it to anyone who values their clothing. Their customer service policies are horrific and problematic to say the least.

Very friendly staff but do NOT bring military uniforms...twice now they have improperly ironed my…read moreblues shirt creating the "railroad tracks" look of two creases going down the sleeves. I'm an instructor at Maxwell so attention to detail matters. First time I thought it was maybe a fluke and just fixed it myself, but it happened again yesterday and, based on the other reviews here, it seems to be a consistent problem of theirs.