Found myself without my washer and dryer and this place was clutch. Helpful staff, clean and quick…read more Easy to use machines and I felt safe unlike some sketchier places.

Had to make an unexpected trip and ran out of clean clothes. Found this laundromat and went there…read morewith a bit of hesitation. However, what I found was an amazing customer service, very clean washers and dryers, very clean facilities and everything I needed to get my clothes washed. The attendant on duty was exceptionally helpful and went over an above my expectations. I will use them again if ever in town and need a laundromat.

I own several short-term rental properties in Montgomery and the surrounding areas. Occasionally,…read moreunexpected events occur--like cleaners getting sick or emergencies--requiring me to step in and manage the turnover myself. I can always rely on this location. The staff is friendly, most of the machines are in good working order, and I can complete the process in under an hour.

This is the nicest laundromat in the whole city. It's spacious and clean and there are are helpful…read moreattendants around when you need them. There is a clean bathroom on site and multiple TVs to watch while you wait for your clothes. They also have a laundry service where you can just drop off your clothes and they will wash, dry & fold them. Pro-tip...do your laundry here and then go down the street and reward yourself with a cupcake from Jozetti's Cupcakes

I just ran up there to dry some clothes like, I previously had two weeks ago. The Chinese guy told…read moremy husband that we would have to wash and dry to be able to dry clothes and they are reserved for that. Smdh not a good place

I use their drop off service takes 2-3 hours then you can pick your clothes up folded and bagged…read morefor you. They charge by the pound I've done my laundry here pretty much there's always a washer and dryer available to use. They have a TV on always and the store has good area flow.

If you want great service by friendly staff and quality dry cleaning; you are in the right place…read more I have been coming here for the past four years and have never been disappointed.

These sweet ladies helped me get my daughters cheer jacket cleaned that had been washed with red…read moreclothing. I would trust them with all of my dry cleaning!!

Excellent, Fast, Friendly service! Dropped off the true test of a dry cleaners, a white dress shirt…read morewas ready next day and look back and new, no double creases or stains of any type. Will definilty recommend.

Good at the store, staff at drop off very good. Pray for…read morewhen you will get your order and properly prepared. They charge $8/sweater. I have no issue with the price but there failure rate of being folded as requested versus hung, do not want for sweaters, only got 4 of 9 right, then only git 4 of seven right and the order today, only had to get one right...FAIL AGAIN. Wonder if they are going to offer compensation for fuel and time? I am not asking but do u ourself a favor, start to look into another dry cleaner and skip the experience here. I am doing such.

How horrible is it to tell a customer that paid for express service to come pick up next day…read moreanytime after 6 pm and they close at 6pm. Im only here TDY but if you're going to charge $5 for a express service you should at the very least tell your customers know that IF they dont show up exactly at 6pm they will still have to wait until the next day. Worst experience from a cleaners ever! If you are TDY here go else where... Over priced and horrible service

I'm in town for 2 weeks straight for work, so I needed to hit up a laundromat in the area. Couldn't…read morefind a single review on the entire Internet for a laundromat in Montgomery, so I went to this one based on location. Everything went well -- the machines worked fine and things came out sparkling clean. A pretty unfriendly employee spoiled the fun a bit, but what can you do.

This one star is for the newbie who apparently just started. She is in the wrong career. Surly,…read morerude, has trouble counting money. Certainly not customer oriented. On the other hand, Holly gets 5 stars all the way.

I been coming here for yrs they ruined two of my uniform pants told me to bring them in it's been 5…read moreDays I called want answer my call. Still trying to contact them want go back I got to buy new paints my self. They need to call me soon.

People please read all these bad reviews before taking your clothing to this company! I wish I…read morewould have read the reviews first. This was my 2nd time returning my clothing to Jim Massey Cleaners. The initial first time and a redo service. All garments came back with a very pungent odor and the same stains, and under arms were not cleaned. The 2nd time ... same way. I first spoke with the Sturbridge manager, Cynthia about the issue and then spoke to Ashley, the District Manager .... I was told I could redo the clothes free of charge. So, I decided to bring them back hoping for better results. Ashley agreed would be ok. I got to the location and the clerk was unaware I was coming or had a clothing issue. No one informed her ...I returned them on Wednesday near closing of business and received them back this Friday. I received a text earlier that the garments were ready for pickup but when I got to location, all of garments were not back ... some remain not returned. I was told to check back after 4:00 pm that's when the truck usually comes in. No courtesy call that the other garments were now back, I had to call to confirm. I picked them up all together as the clerk suggested. However, I was Disappointed again to find that my garments still have the same horrific smell, stains, under arms not cleaned and this time they were lightly damped. I sent an email to Jim Massey company and the district manager. . Never heard anything from owner of Jim Massey ... I had to reach out to him today again, then recd a call back. And District Manager never returned my call or replied back to the email she received. 3 weeks ago this issue begin and owner never made contact until today 3 weeks later, after I called again... I had called multiple times to reach him and corporate staff and was ignored. When I finally spoke with him he was rude and unprofessional! He clearly is not into customer satisfaction or cleaning clothes as advertised . Please people ... Take your clothes to a cleaner that cares and values you as a customer!

I would love to acknowledge this business for their amazing laundry service with free pick up and…read moredelivery. They had a job and they executed it well. Thank you so much for your business. I'll definitely refer friends and family.

I am a military member, and I have taken my uniforms to Jim Massey's TWICE. The first time, they…read moreironed my blues improperly. They left huge railroad tracks down all the sleeves, on ALL THE SHIRTS! On one shirt I had asked them not to crease the collar at all (because I use it for service dress)... they creased it with starch! The second time, I decided to try a separate location and was even more disappointed. They flat out LOST my Heavy Blues V-Neck Sweater. The first time I went to pick up my uniforms the desk attendant (who mumbles and has a horrible attitude) said they had shipped it to another store and to come back later. I came back 4 - 5 days later (as directed) and the same attended (again with the horrible attitude) tells me they lost it so I should look in the mail for compensation check... I GOT A LETTER FOR STORE CREDIT that reads as follows: "Again we would like to apologize for the inconvenience this matter has caused you and appreciate your patience and understanding in dealing with this unfortunate situation. Store Credit has been issued in your name at the store, this credit has no expiration date and has been entered into the store computer to insure you of full payment $47.00. Jim Massey's is committed to providing the very best drycleaning & Laundry service available in Central Alabama. We proud of our excellent service, and you should expect it at all times. We apologize for our failure and we are working very hard to insure that it does not happen again. Clusters are the backbone of any company and I hope we have satisfied you in such a way that we will continue to service all of your dry-cleaning & laundry need in the future." Yes grammatical and capitalization errors included! How is this compensation! I don't want them every touching my uniform items again! On top of that how is store credit going to help me acquire another sweater? If anything they should be paying me $50.00 for a $3.00 inconvenience fee for their ignorance, for making me drive up there twice to pick up the lost item and again tomorrow morning to argue about "compensation!" This is completely unprofessional and unsatisfactory. Use the Base DryCleaners or purchase your own at-home steamer, dealing with company is not even worth your time, effort, or business. Period.

I called to ask about prices because I considered switching to them from Jim Massey. The lady…read moreimmediately sounded exasperated that I'd dare call and ask a question about how much the services were. If that's her personality over the phone, I think I'm good without visiting and using their services in person.

Not a local cleaner. Ships your items off two hours away and you will be stuck without your items.read more