Had to make an unexpected trip and ran out of clean clothes. Found this laundromat and went there…read morewith a bit of hesitation. However, what I found was an amazing customer service, very clean washers and dryers, very clean facilities and everything I needed to get my clothes washed. The attendant on duty was exceptionally helpful and went over an above my expectations. I will use them again if ever in town and need a laundromat.

This is one of the cleanest laundry mats I've ever been in. Great customer service. I used the wash…read moreand fold service while I was in town for training. My clothes smelled amazing! They let you choose your detergent and fabric softener. It's a little pricey but you're paying for a convenience. I highly recommend the wash and fold service to save yourself a ton of time if you're on vacation or in town for work. They also give you a bright green laundry bag on your first visit so you can transport your laundry on future visits.

I been coming here for yrs they ruined two of my uniform pants told me to bring them in it's been 5…read moreDays I called want answer my call. Still trying to contact them want go back I got to buy new paints my self. They need to call me soon.

People please read all these bad reviews before taking your clothing to this company! I wish I…read morewould have read the reviews first. This was my 2nd time returning my clothing to Jim Massey Cleaners. The initial first time and a redo service. All garments came back with a very pungent odor and the same stains, and under arms were not cleaned. The 2nd time ... same way. I first spoke with the Sturbridge manager, Cynthia about the issue and then spoke to Ashley, the District Manager .... I was told I could redo the clothes free of charge. So, I decided to bring them back hoping for better results. Ashley agreed would be ok. I got to the location and the clerk was unaware I was coming or had a clothing issue. No one informed her ...I returned them on Wednesday near closing of business and received them back this Friday. I received a text earlier that the garments were ready for pickup but when I got to location, all of garments were not back ... some remain not returned. I was told to check back after 4:00 pm that's when the truck usually comes in. No courtesy call that the other garments were now back, I had to call to confirm. I picked them up all together as the clerk suggested. However, I was Disappointed again to find that my garments still have the same horrific smell, stains, under arms not cleaned and this time they were lightly damped. I sent an email to Jim Massey company and the district manager. . Never heard anything from owner of Jim Massey ... I had to reach out to him today again, then recd a call back. And District Manager never returned my call or replied back to the email she received. 3 weeks ago this issue begin and owner never made contact until today 3 weeks later, after I called again... I had called multiple times to reach him and corporate staff and was ignored. When I finally spoke with him he was rude and unprofessional! He clearly is not into customer satisfaction or cleaning clothes as advertised . Please people ... Take your clothes to a cleaner that cares and values you as a customer!

I use their drop off service takes 2-3 hours then you can pick your clothes up folded and bagged…read morefor you. They charge by the pound I've done my laundry here pretty much there's always a washer and dryer available to use. They have a TV on always and the store has good area flow.

I visited this location with a couple of dresses that I needed pressed only -- no dry cleaning, no…read morealterations. When I dropped them off, I was told I'd receive a 20% discount because I only needed pressing. However, when I returned to pick them up, I was charged $60. The clerk then informed me this was because the dresses were considered "formals." This was never communicated to me at drop-off. When I questioned the price, the clerk was dismissive and insisted the charge was correct. I asked to speak with a manager and was given a contact number. Despite calling multiple times and leaving several messages, I have not received a single call back. Very disappointed with the lack of transparency and customer service. I expected better communication and follow-up, especially when pricing changes so significantly.

Used them for the first time. Not very satisfied. Had a 50% off up to 10 items but only 8 items had…read more50% off. When I picked up my large 16 piece order was told by staff that had an attitude I was given the discounts on all my lowest priced items. I asked why my formal dress was charge 2 different fees and did not have 50% off. Oh it had beads. Oh and the second charge happened to be exactly 50% of the original charge. So it looks like I was charge to clean the dress and also charge 50% more instead of taking it off like it should have been. I have lived in 4 states and never paid 60.00 to get this dressed dry cleaned. $129 plus bill should have been way less and I should not have had to argue with the staff. Oh well guess I will try another cleaners next time.

The staff is so willing to help with all of your needs,that's what makes customers want to return…read more And the place is very well kept,thanks Jim Massey laundry.

I had a great experience yesterday at the laundromat on McGhee rd. I was upset because i had an…read moreissue with my washer. Thanks to your employee Debra my bad experience was corrected and I was put at ease. Debra was personable, courteous, efficient, proficient, and VERY professional. She epitomizes customer service. As long as she is working there, this is the ONLY laundromat I will use. Thank you very much Debra.