I contacted MaxPro about repairing a backyard privacy screen and provided photos explaining the work. I already had the replacement posts and zip ties, and no concrete work was needed.
They proposed a two-person crew at $140 per hour. I explained that I preferred a fixed project price so I would know the total cost upfront. They then quoted a minimum of $280 based on two hours. When I questioned the cost and asked about a firm project price, they declined the job altogether.
They're entitled to set their prices, but I found the abrupt end to the conversation disappointing. I would have appreciated a phone call or further discussion to clarify the scope and pricing. No work was performed, so my review reflects only the communication and quoting experience.
Maksim, I understand that you set your own prices, staffing, and working conditions. I was asking whether we could agree on a clearly defined scope and fixed project price. Questioning an estimate and discussing the work are reasonable parts of hiring a contractor.
Your response focuses extensively on defending your business decisions, but my concern was how the conversation was handled. A brief phone call could have clarified the scope, your concerns about the existing structure, and our respective expectations. It might not have changed your decision, but it could have prevented the misunderstanding and frustration.
You were free to decline the project. I was disappointed by the abrupt end to the discussion, and I find the tone of this response dismissive. My review reflects that communication experience, and I stand by it.
Maksim, I clearly stated that I did not hire your company or have any work performed. My review reflected my experience communicating with you and how the discussion was handled.
You have every right to set your prices and decline a project. I also get to express dissatisfaction with that interaction. I believe a brief phone conversation could have helped us understand each other and avoided much of this frustration, even if we ultimately did not agree.
Running a business means receiving both positive and negative feedback. Not every interaction will result in a four or five star review. Being willing to consider criticism is just as important as accepting praise. If your response is simply to explain why the other person is wrong, it may be worth reconsidering how you handle feedback.
We have both explained our perspectives, and continuing this exchange serves no purpose. I am ready to leave it here. read more
