We had three encounters with this company. The first two, when the company came out to conduct an energy audit, were generally positive. The workers were courteous and hard-working. After those two energy audit visits, the company identified our basement as an area that needed insulation to better improve our home's energy efficiency. We scheduled a two-day appointment to add insulation to our basement, exterior walls and attic. The insulation visit and the two months of email that followed, were hell. Although their own employees recommended that we add insulation in our basement, and this was the primary reason we decided to add insulation, when the company came out to actually do the work, they said they couldn't put insulation in our basement because of the space between our beams. Since it was their company that did the initial work and made the recommendation, shouldn't they have known that we couldn't do the project that they themselves recommended? Then, instead of telling us upfront that they couldn't do that work, they decided - without telling us - that they would just cram the remaining work into one day and tell us at the end that they couldn't do the basement and wouldn't be back tomorrow. The company co-owner, Adam, came to the house to check on the progress during the day - he spoke to the workers who, presumably, would've updated him on the change in plans. He never told us that the basement wouldn't be done or that the workers would be doing all of the work in a single day instead of the two that we had schedule. As 5:00 came around and I was expecting the workers to be wrapping up, they said, "we're almost done, just another 30-40 minutes to clean up." An hour passed and I asked again, "how much longer, we have plans tonight?" The answer: "15 more min." This continued until 9:00pm when I had to cancel our plans and kick the workers out of our home. They returned 20 minutes later, claiming they had left their ipad. Despite being asked to wait outside (as we had finally sat down to have dinner) they entered our home anyway. While we looked for the ipad, the two workers took advantage to use our bathroom, but didn't help look for the ipad (which was in their truck). As we inspected the work the next day, we found nails, screws, cigarettes and trash strewn around our yard, and in the attic, a DVD rack had been knocked over and DVDs scattered all over the room. I reached out to the company that evening to express my displeasure and didn't hear back. I followed up again and eventually the owner called and said he'd talk to his crew. From there, we heard nothing. No update on what actions had been taken to rectify the situation and no compensation or effort to "make whole" a situation that was off the rails from start to finish. When the company sent the invoice for the work, they billed us for the entire scope of the project, including the work they didn't do. I pointed out the error and for more than a week received no response. It took TWO MONTHS and more than 14 emails to get a correct invoice. The communication and customer service were AWFUL. I will NOT use this company again, and have already pointed 10 friends and family members to other companies for work at their homes. You cannot be this bad at dealing with your customers in 2017 - there's no excuse. I was optimistic about this company after the two energy audit visits, but the last experience was a NIGHTMARE and I would recommend you look elsewhere unless you're looking for a way to increase your blood pressure. read more
