They ran a diagnostic on my Toyota RAV4 and could not make heads or tails of it. Aired up my spare…read moretire and told me to take to dealer. They had it 48 hours and never called me to tell me it was ready. When I picked it up I had to walk to the back lot to retrieve it. They didn't even have the courtesy to bring it up for me knowing I was on my way. I'll be going someplace else.

My husband believes in supporting local businesses. He goes to this place and exactly tells them…read morewhat has to be checked- they decide to do something else and charge him $1300 for it!! Problem is not fixed, so now we have to go to another place, because local brother's business decided to rip another family off! And there's nothing we can do about it!!!

I brought my 2011 Honda Element to South Willow Auto Clinic to have them install new headlight…read moreassemblies that had oxidized horribly. I brought them the OEM parts to use, but the bracket on one assembly was broken. I tried reaching out to the online parts dealer to get a replacement sent overnight, but they couldn't get it to me that quick. Since the car's bumper had been removed for the install, I didn't want to have the bumper re-installed a second time. I called the local Honda dealership to get the OEM part, but they couldn't promise it to me for 3 to 4 days. Stacy @ South Willow Auto Clinic called the dealership on my behalf, and got them to get it the very next day. While the dealer's price was more than I paid online, being able to get the part so quickly avoided me having to have the bumper removed/replaced a second time. Stacy also charged me the same amount for the dealer's part. He was truly a life-saver. I am so pleased with the remarkable customer service and help provided by Stacy. I will definitely bring my vehicles to South Willow Auto Clinic in the future. I highly recommend them.

STAY AWAY. I recently took my vehicle in to have an oil filter housing installed. I came in with…read morethe part. I was given the estimate of $625 when I dropped the vehicle off, so imagine my shock when they told me the bill was $840. That is 40% more than the estimate. On top of this they charged a service charge of 4% for using my debit card which is above the average merchant cost of 2-3%. I was never notified of this increase prior to them doing the work. Very deceitful business practice. Would not recommend and I will never take a vehicle to them again.

Great service ....far price....he fix my fords transmission...did a great job.. I recommend him for…read moreall you cars needs....

Mike in Service dept. was efficient, friendly, and knowledgeable…read more He communicated with me progress of the repair, and I felt informed. His welcoming and friendly attitude was great!!! I'd recommend to everybody.

As a 20 plus year driver of Chrysler vehicles. I have never felt like an unvalued customer as I…read morehave at this dealership. I purchased a MOPAR service contract for oil changes at another dealership. I was told that they don't honor those contracts and was charged a ridiculous fee for an oil change. Called on Friday to ask about a coupon I received for tires (since I needed new tires). I was told that they don't honor any coupons even if they came from Dodge. As a military spouse stationed all over the country, this is the first time I've ever been told they don't accept a Mopar service contract or coupons sent in the mail. Save yourself some time and money, just drive 15 miles to the south to Sparta.

My Challenger started driving funny within six months of buying it. I called Bryan and told him…read morewhat my car was doing & he told me that my hunch was right and it needed a clutch. That came in, so I dropped it off with them, after hours. The next day, Mike called me and told me the service was done, and they'd found another issue there, and fixed it as well after hunting down the part for me. I couldn't have asked for a better price or repair time. They definitely beat the books!

Horrible place I've took 2 cars there and a total of almost $1300 later and neither were fixed…read more It's been a year since it happened and I thought I'd give them a yearly review. For their service they gave me. They put the wrong exhaust on car and it caught fire. Melted my cv joint and costed me hundreds more to fix it. Charged me $300 to fix another car that had a problem starting and it started the issue again the very next day. No refund no fix to the issue. This place suuuuuucks!!!!!

Lucas at Cumberland Kia is the definition of excellence…read more I came in needing a new tire, but what I received was far more than a simple service appointment. Lucas carried himself with a level of professionalism, care, and integrity that you don't see every day. He didn't just replace a tire -- he restored peace of mind. He moved with confidence, explained everything clearly, and treated my situation like it genuinely mattered. There was no rush, no attitude, no shortcuts -- just someone who takes pride in doing things the right way. In a world where customer service often feels transactional, Lucas reminded me what true service looks like: kindness, skill, and a commitment to making sure people leave better than they arrived. If you want someone who goes above and beyond, someone who turns an inconvenience into a moment of relief, ask for Lucas. Cumberland Kia is lucky to have him, and customers are blessed to be served by him. One of your ultimate favorite customers Honey Burford

I brought my car in for a repair and I could never get a hold of Cumberland Kia to check on the…read morestatus of my car. I called every department multiple times trying to get connected with the service department to check on the status of my car and they would say they would call me right back, yet I would never receive a call back. The service department never answered the phone. I am very frustrated with my experience here considering it is already a large inconvenience to not have a car, and on top of that I am having to get past poor customer service and no communication with the dealership. There is no comfort that my vehicle is in good hands.

Amazing people and their work was just brilliant. Highly recommend. No one really wants to visit…read morethe body shop but when you do you want to know that it's gonna come back as good as the original or better if we could! And they did it. Amazing.

Absolutely the kind of shop you want and need for your auto body damage. My insurance company…read morereferred me to Julian's, and now my faith in my insurance is validated. I had a minor collision (major to me!) in Tennessee, and USAA insurance gave me the name of this body shop to get an estimate. They ran through the systems and parts needed and gave me the estimate, but I still heard a disconcerting noise. The owner Matt Julian went under my truck and found a bent heat shield, which he bent back into place. I thank them for taking the extra time to listen, to believe me, to understand my concern, and to persist in problem solving. You won't be sorry for trusting them with your vehicle--and your worry.

We recently had a flat tire and we always go to get our tires and services here because they are…read moreold school. They are always slammed but they find a way to squeeze you in even though they are booked solid. If you are in need of a good value and great service please support their business.

Very helpful, knowledgeable and honest. I've had 2 vehicles repaired so not a first time customer…read morereview