We've been in a tough situation for a few weeks and had to pawn a few items. Today I had to pawn my 2015 60 inch LG Smart TV. (They only offered me $450, $500 of I purchase a TV from them today.) Perfect condition, with remote and stand. While I didn't even want to do this in the first place I had no other options. They made me feel very comfortable about it and helped me pick out a new TV to replace it. I was super unsure about purchasing This TV as I have a vaulted ceiling and not a lot of TV's fit between the space between the windows, . Either way the salesman was good and I unfortunately paid for it and went home. Sorta sad that I had to downgrade, but happy I had enough to pay my Bill AND had a replacement TV.
I get home and go to mount my TV, and because of my vaulted ceiling, and the placement of the holes on the back of the TV of course it doesn't fit. I take it back to the store and immediately the short black person (I don't know his name, but it's the short one with thick glasses) starts complaining because it was shortly before closing time and there was a rush). At this point I just wanted my refund and even told him I am willing to wait until tomorrow to come back and look at different TVs so they don't have to stay late for me (mind you there are several other people in this store). Not once, not twice, but three whole times this man says, "ugh, white women". While the first time I responded with "ugh, black men" it made me horribly uncomfortable and I tried to move on quickly. (I'm married to a black man and it still made me uncomfortable, and sort of embarrassed which one should never have to feel when shopping in your store.) The second time I just gave him a blank stare, and again tried to move on quickly. The third time I was pissed, not even going to lie. I flat out told him if he said it again I was going to sue. At this point he hands me a receipt and tells me to come back tomorrow to do the exchange. I said "No, I want my cash back". And in my head I'm already thinking I'm probably never shopping at this store again.
The man who originally sold me the TV, came out and tried to say "well I told you that there were no returns before you purchased it". However, he did absolutely not. He simply offered me the protection plan. That is all. Had I been informed, I would absolutely never have purchased the TV. So I asked him, "ok, so if I want to sell this TV back to you right now, how much would you give me? He says, $200". I said, "But I literally just purchased this TV for $349 3 hours ago, there isn't anything wrong other than that it doesn't fit on my wall and you don't have anymore that size, with a different frame at that price." He proceeds to tell me that it's on my receipt and I should have read it. Wtaf??? What kind of service is this? First, you low ball the crap out of me, talk me into purchasing a TV I wasn't sure I wanted (and you were well aware of that), insult me because I'm the only white woman in a store full of 5 black men, 1 black woman, and one white man and now you tell me that I can't get my money back, that I have to exchange it in YOUR store AND you don't have one I can even replace it with?
So now I'm stuck with a TV I can't use and no way to get a different one from them that will work, and I'm HORRIBLY disgusted by their customer service which is usually pretty good. Needless to say, when I get my money, I'm getting EVERYTHING BACK and probably never going back. I'm offended to say the least, disgusted because had it been a white man saying these things to a black woman, he would have been reprimanded on the spot, and furious that I am now stuck with this TV. While I may be only one customer, I hope EVERYBODY can learn from this experience, including the short little man who felt the need to degrade me infront of an entire store full of customers. read more