I took a ring here to get a price on what I could sell it for. The associate took almost 30 minutes to provide a price. I started to question if they knew what they were doing as they called over another employee to assist them. In the end I took it to Pawn America and they were prompt, knowledgeable, and gave me double! Don't recommend, steer clear. read more

The first experience was actually great. Enter Tom. Tom found me waiting outside before open and seemed confused, and I explained to him that I was told by an employee that there'd be a PS5 dropping in their store today and it was first come first serve. End of conversation, though he got his fair share of trash talking Liz and claimed there was no Joye employee, while also claiming to be a manager. Enter tall bird looking lady. Directly after my conversation with Tom, this lady walks up looking confused. I asked if he she needed help, and her response was flat out hostile, said I needed to leave because they have security cameras and automatically assumed I was up to no good. All I wanted was to spend around $500 for a PS5, and these two neanderthals successfully lost our business forever. She said I needed to leave and that "we don't need your money", verbatim. If you're looking for friendly service, or even regular service that isn't hostile, do NOT come here. God forbid you run into the bird lady, because she was so rude to me I can't even see how Tom employed her (if he's even a manager). I'm not even a threatening looking guy and I was polite, and in return I got shooed away. These people should be thrilled that someone is willing to wait outside before they open because there's something of value in their rundown pawn shop. How they stay in business is probably solely because of Liz and the other apparently non existent Joye employee. read more

i cant say enough good things about the employees at the bloomington location; tom is professional and know this business well; and yet has a way of making you feel less uncomfortable about your situation. my experience in this store was wonderful because of tom and the employees at this location. they are lucky to have tom i would never even consider going anywhere else. thank you for always making a hard situation better... lisa m read more

I was very impressed with the store. I bought 2 pairs of earrings for my son's girlfriend. I got a good deal and the young lady that helped me was very nice. I will stick with this place vs. Pawn America. read more

BUYERS BE AWARE I drove a hour and a half To buy a $300 toner for my truck from max it pawn and I also purchased a extra warranty. I got home and the toner didn't even turn on, and went to return it and they won't even give me my money back and then asked me to leave. read more

We've been in a tough situation for a few weeks and had to pawn a few items. Today I had to pawn my 2015 60 inch LG Smart TV. (They only offered me $450, $500 of I purchase a TV from them today.) Perfect condition, with remote and stand. While I didn't even want to do this in the first place I had no other options. They made me feel very comfortable about it and helped me pick out a new TV to replace it. I was super unsure about purchasing This TV as I have a vaulted ceiling and not a lot of TV's fit between the space between the windows, . Either way the salesman was good and I unfortunately paid for it and went home. Sorta sad that I had to downgrade, but happy I had enough to pay my Bill AND had a replacement TV. I get home and go to mount my TV, and because of my vaulted ceiling, and the placement of the holes on the back of the TV of course it doesn't fit. I take it back to the store and immediately the short black person (I don't know his name, but it's the short one with thick glasses) starts complaining because it was shortly before closing time and there was a rush). At this point I just wanted my refund and even told him I am willing to wait until tomorrow to come back and look at different TVs so they don't have to stay late for me (mind you there are several other people in this store). Not once, not twice, but three whole times this man says, "ugh, white women". While the first time I responded with "ugh, black men" it made me horribly uncomfortable and I tried to move on quickly. (I'm married to a black man and it still made me uncomfortable, and sort of embarrassed which one should never have to feel when shopping in your store.) The second time I just gave him a blank stare, and again tried to move on quickly. The third time I was pissed, not even going to lie. I flat out told him if he said it again I was going to sue. At this point he hands me a receipt and tells me to come back tomorrow to do the exchange. I said "No, I want my cash back". And in my head I'm already thinking I'm probably never shopping at this store again. The man who originally sold me the TV, came out and tried to say "well I told you that there were no returns before you purchased it". However, he did absolutely not. He simply offered me the protection plan. That is all. Had I been informed, I would absolutely never have purchased the TV. So I asked him, "ok, so if I want to sell this TV back to you right now, how much would you give me? He says, $200". I said, "But I literally just purchased this TV for $349 3 hours ago, there isn't anything wrong other than that it doesn't fit on my wall and you don't have anymore that size, with a different frame at that price." He proceeds to tell me that it's on my receipt and I should have read it. Wtaf??? What kind of service is this? First, you low ball the crap out of me, talk me into purchasing a TV I wasn't sure I wanted (and you were well aware of that), insult me because I'm the only white woman in a store full of 5 black men, 1 black woman, and one white man and now you tell me that I can't get my money back, that I have to exchange it in YOUR store AND you don't have one I can even replace it with? So now I'm stuck with a TV I can't use and no way to get a different one from them that will work, and I'm HORRIBLY disgusted by their customer service which is usually pretty good. Needless to say, when I get my money, I'm getting EVERYTHING BACK and probably never going back. I'm offended to say the least, disgusted because had it been a white man saying these things to a black woman, he would have been reprimanded on the spot, and furious that I am now stuck with this TV. While I may be only one customer, I hope EVERYBODY can learn from this experience, including the short little man who felt the need to degrade me infront of an entire store full of customers. read more

Worse customer service EVER!!! My husband and I have spent ALOT of money at this store on jewelry and other things. Recently was told by the manager Tom to "hurry up I have a lot of work to do" when asking to look at headsets behind the counter. Bought a set of 26 inch rims that took 5 months on layaway only to realize when we were getting them installed on our vehicle that 1 rim was unusable due to a hairline crack. After calling the store, we were told to bring the rims in for a refund only to be turned away accusing us of breaking the rim ourselves. So disgusting to be treated this way after being a valued customer, I will NEVER go back and want to warn others. read more

Terrible customer service, I'm guessing the lady that rudely "helped" me today was some sort of manager? I got conned into buying a gaming headset two days ago (I wasn't sure I even wanted it) then got asked and said no 4 or 5 different times to the stupid "6 month warranty" that doesn't cover ANYTHING, I finally gave in because I didn't want to be bothered about it, I wanted to pay for my item and leave. On to the next issue, it didn't even come with the charging cable it should've came with and when I got home to try it out, it didn't work. Why was I not surprised. I had to wait to return it because I work weird hours and wasn't able to go there yet again to return it. Today I go in and say my headset doesn't work and the guy working had this lady with a mean attitude come help me because she had "the codes" to return my item, sure whatever. As far as I thought I was getting my money back. So after waiting for her to say anything she finally goes "here's your receipt with the amount of store credit blah blah blah" I didn't say anything because I was slightly confused and start walking out the door, I notice I didn't get my full refund. Original purchase price was somewhere near $40 and I got $32 in store credit back. I go back and asked her what about the "warranty" that didn't cover ANYTHING, I don't get a refund for that since you guys literally made me buy it and didn't do anything to fix/exchange my item?? What's the point of a warranty if it covers nothing and the only thing I can do is return it and basically donate a crappy company 5 bucks.... She rudely told me that is basically the only way you can return things and you can't get refunded the 5 dollars for the warranty if it's over 24 hours. Why can't I get my money back? So many questions. Needless to say, I won't be buying anything else from there, I will only use up my store credit and move on. Worst customer service ever and a very shady company from the things I've heard. read more

What makes this store so incredible is the people. One employee/manager, Jared Curry, is what makes the store run. His upbeat personality with his sense of humor, is what keeps us going back. The store itself, I give 5 stars, but if it ever lost this guy, theyd be lost. read more

I have pawned and unpawned my ring there, with no problems. The guys are great, its not the best feeling to have to pawn something that means a lot to you but I'm always treated with respect. If you ever need that part of there services, rest assured you can do this and leave with some cash and your dignity. :) One time (maybe twice?!) I was late payment they worked with me so I wouldn't lose my ring. I always have GREAT service. I bought a 42inch HD flat screen TV for 190.00, they took care of me and gave me some great discounts, a warranty on my TV and carried it to my car! read more

Fair deal and they took care of my iPad Air!! Pawning is uncomfortable at best, but these guys made it easy and did I mention their jewelry department? Almost left with a emerald cut solitaire but that will be for another time...THANKS GUYS read more

walked into this flea market the other day, just to look around. should have known from the garage sale merchandise, that unless you're a tweeker, you have no reason to be in there. bought a $12 PS3 controller that didn't work when I got it home. no surprise, no big deal. drove across town to get credit, and the grease balls in there acted like it was a Rolex, and I was trying to pull a fast one, or the like. Ended up telling them to keep the f'n thing and left. likely as not, it went back in the case for the next poor slob. pretty good shop north on Lyndale just past 494 read more