We were very happy with this business when we used them this past winter to replace our broken…read morewater heater and replace our HVAC and water softener as well. The staff were incredibly good at communicating and were very professional. I was also happy with how good they were at cleaning up after themselves, with their willingness to come back and fix any thing (or remove anything) forgotten or left behind, and with their service when they returned to set up the air conditioning in the spring and when they cleaned our ducts. I am happy to become an ongoing customer with their good service.

We had a Hot Water tank fail on us 6 1/2 years after install (by another company). I spoke with…read moreSandi and she was incredibly amazing to deal with. She got back to me during one of the busiest weeks of a crazy heatwave. She identified that it was still under warranty even though the original company claimed it was not. She went above and beyond and saved me over $1,000 in unnecessary costs. I highly recommend this sort of professional customer service and will make sure they are my first recommendation and go to for anything Heating or cooling related. Wish I heard of you sooner!

This is one of the best experiences in terms of service I've had in a long time. My parents' old…read morefurnace decided to stop working properly during a cold snap. They got ATCO out and was told it was an issue with the motor. We were calling companies and most either were too busy to answer or weren't able to come out for at least 2-3 days. Well, just our luck that Furnace Solutions answered the phone and the guy I spoke with said they could get someone that evening to my parents' house. He got the information and when I got more information about the issue, I called back but received a full voice message. I sent a text with the information. It wasn't even the evening and my parents got a call that the tech would be arriving soon. Marty replaced the motor but advised a new furnace would be needed, which we agreed with. We knew the furnace was on its last legs and did not feel my parents were being told this for a sale of a new furnace. The sales guy, Jamie, called and said he could come that evening but we weren't able to meet him there so we arranged for a visit a few days later. That's job dedication he was willing to stop by on a Saturday evening! They are really great about calling if they are running late, or letting the customer know about what time they would be arriving. Jamie was a little later than the scheduled time but he called to let me know. He was friendly and asked questions and provided information. He showed us the Trane furnaces and the ones that he would recommend. The amount on the previous invoice from the motor replacement would be put towards the new total. It was also great they offered no tax for a senior's discount. They were initially going to come the next day to install the furnace but due to a personal issue, they came the following day. Not a big deal for us as a two day turn around is pretty good. I was not there on installation day but it seems they did a diligent job and removed the old furnace and installed the new one without any issues. I'm glad that we found a great company in a time of urgency when we just wanted any company to fix the issue so my parents would have heat during the cold snap. Would recommend this company and it's great they are 24 hours too!

Its that time of year when my 18 year old furnace is reminding me I should have saved money for a…read morerainy day like any responsible home owner should. My furnace was blowing cold air, had Atco gas come to inspect the issue and they recommended I contact a furnace company. When most companies would charge you ridiculous rates for calling a same day appointments as an emergency and overcharge for after hours, I was lucky to get a referral to Furnace Solutions and met Justin Jacobsen to fit me into his busy schedule and charge me a reasonable price for the service. I found their service to be honest and truthful and efficient, with the service I had received it was evident that they take and look after their customers. Totally recommend this company for any furnace issues for anyone.

I have used Otto Heating & Cooling for support when my furnace has needed maintenance and I used…read morethem to install our central air conditioner. They are absolutely great to work with - friendly staff and good pricing. Anyone needing furnace or AC install or maintenance I would highly recommend Otto Heating & Cooling.

Great company. We've had them do a few jobs over the last couple of years. The latest was a…read morecentral ac installation. Great communication before and during and the installers were professional and seemed to take pride in their work.

So our 1973 furnace bit the dust last week... not what I had in mind for my 36th birthday present…read morebut c'est la vie! They offer a 24/7 service for die hard moments. We were able to wait until the morning to avoid the middle of the night call out. Ricardo promptly came out and inspected our dinosaur furnace and told me the bad news - broken ball bearings and holes throughout. Ricardo did a temporary fix to keep it partially running while we d schussed options for a new furnace with Curtis. All correspondence was answered promptly via email and Curtis was available by phone as well. A-1 offered to loan us free heaters in the interim as well. We ended up going with a 2 stage high efficiency and an AC coil for future AC install. The quotes were provided via email with links directly to the Bryant website to view the most current information. I can't remember the name of the next gentleman who came out but he was on time and professional. We were really happy from start to finish with the service received. Never debt pressures to buy bigger or more expensive items and things were explained to me in a way I could understand. There were a few hiccups when all was said and done but everything was handled with grace and I feel confident in the service received. I wouldn't hesitate to recommend Curtis or his crew for any of your heating or cooling needs. PS locally owned and operated in St. A for +40 years! PPS When my 5 year old needed to go potty today and we were in the strip mall next door, we popped over and were greeted with a smile and a cheerful yes to letting my son use the washroom (which is a big thumbs up in my books!)

Had my furnace repaired last winter - the technician was EXCELLENT! Price was reasonable too…read more Highly recommend

We just had air conditioning installed and are very pleased with their service. Very professional…read moreand prompt. Peter M.

If I could give no stars I would. I called initially for a duct cleaning and for them to do any…read moreservicing on the furnace and to fix my humidifier. 1. the duct cleaning was completed in a satisfactory manner. The duct cleaning service man indicated to them that the switch in my humidifier was not working. 2. So I had to book another call (with another service call fee added which I was not pleased about -but they did give a 5% reduction) 3. Second time out the service guy (a different one) came out to look at the furnace (said all was good) and then he looked at the humidifier explaining my switch needed replacing. So once again another service call to book with them which I did with Heather. Apparently the service guy "did not carry the Aprilaire switch part. A quote of $200 was set to me which I approved because I did not want to spend another service call fee for the third visit. 3. The appointment reminder (for the third appointment) email was incorrect. The service call was to be for 11 am- the reminder said 1 am. I dismissed it with a laugh thinking it was just a "typo"- they meant 11 am. 4. I texted the repair service guy reminding him he was to come at 11 am. He texts back no "it is 1 pm". 5. I called Heather and explained my dissatisfaction that the appointment was for 11 am and that three service calls to replace a broken humidifier switch (which should have been sorted out the second time after sending pictures of the model of Aprileair 500) is ridiculous. I then sent her via email the incorrect reminder they sent me of my appointment time. 6. They emailed me back to cancel the appointment. Moral of the story.....go elsewhere - there are many other services that are better. They do not schedule appointments correctly and when they are called out on their BS and errors they just cancel you. Unprofessional and incompetent.

I sent a message about my concers and did not receive a response…read more I had my furnace and vents cleaned and now some of my vents do not have air flow. My dryer vent was supposed to be cleaned and was not done. The process took about 15 minutes. That blew air from a hose into the vents and then over charged me. They also have a tip option on the machine. I decline a tip. No one tips me to do my job. Now I will need to have another company clean my vents. I will be going to the BBB website for a credible company. So disappointing to pay for a service and it's done so poorly!

I hired this company because they had great reviews and I like supporting smaller local businesses…read more Roger was very personable on the phone and I booked a week ahead. His service tech Jackson was friendly but incompetent. In hindsight he was sketchy and I should have watched him like a hawk but I try to let people work. Offered him a coffee and everything. I can't say he was malevolent in his actions but they appear that way to me. Incompetent at the very least. My entire house was / is currently covered with very fine dust. I mean everywhere. I can't sleep in my own bed. My family can't come here until it is cleaned and I am having a tough time finding cleaners with immediate availability. I complained to Roger on Saturday and they "refunded" the $200 I paid them to coat my house in fine dust. I followed up with Roger on Oct 8th 2019 regarding the issue indicating that I wanted my home cleaned. To Roger's credit he showed up same day and tested the air quality which indicated poor with high particulate levels especially in my room where I cannot sleep. He kept saying "So what do you want me to do about it?" and I said make it clean. He would flip flop between "We provided the service you hired us for". Yes. My vents are clean, thanks guys. I told Roger I wanted to have him pay for a furnace cleaning by another company and a cleaner. Above and beyond the hours of cleaning I have already personally done. He kept going back to proof of air quality before the cleaning and that he could not verify the quality of my air. He will blame the quality on the renos that I am doing or my broken humidifier. I have a $1200 HEPA air filter that I run constantly, so the 3700 PPM dust readings in my bedroom ARE without a doubt in my mind, a direct cause of Ducts Unlimited. Just another incompetent company. After him telling me he has lots of time and money for legal battles, I will be cleaning it myself. Thanks for less than nothing.

Our basement flooded after heavy rains. Armondo came out the next day and assessed the problem. He…read morerecommended a sump pump installation to correct the seepage. The sump pump was installed two days later and the basement has been dry ever since. Excellent communication, performance and skills in troubleshooting and correcting the problem. I would recommend Bronco for any plumbing issues.

I had a problem, in the basement, Armando answered the…read morecall, He came. He sorted it out, cleaned up the mess and My wife can now use the kitchen sink again. Excellent service, quality work and not to bad on the credit card

I had a hot water tank replaced. The worker was terrible.. he mangled the basin the tank sits in…read more When he was under my place knocked my waterline or disconnected it as it was no longer attached for my water outside. He didn't install the shut off valve that was to be accessible as I'm disabled and can't crawl under to shut off water.. he didn't clean up the lines of old valves leaving a potential water failure. My roof has been leaking and the rude receptionist just hung up on me .. after giving me b.s. responses. Never ever will I recommend this company as everything i was promised was a lie. I got help through the government so I couldn't dispute the charges of items not done

Ashley, the fellow who came to do the work in my home has a lot of experience and did an excellent…read morejob. He completed several small plumbing jobs and serviced the furnace. He was pleasant, personable and took time to explain everything he was doing and show me what he was talking about. I ask a lot of questions and learned a lot of good tips from him. He made suggestions he felt would save me money down the line, but never once pressured me into doing any of the work. You can tell he's just an honest guy trying to do right by you. That's not always easy to find, and I feel lucky to have stumbled upon this company.