Great experience with the furnace maintenance! The technician Kang was knowledgeable, and very…read morepatient in answering my questions. The service was thorough and efficient, and everything was left clean and tidy afterward. It's reassuring to know my furnace is in good shape for the season. Would definitely use their service again.

For the past five years, ever since I installed Amazon Alexa in most of the rooms of our home, I…read morehave wanted to attach a smart thermostat as part of our smart home set-up. We have our lights, various appliances, and other smart home devices already hooked up to Alexa, but I could NEVER get a smart thermostat installed and working properly. I was unsuccessful at installing one myself, my old heating & cooling guys couldn't get one working, and an electrician we hired couldn't get one working. I was told that something was wrong with the configuration in our furnace's wiring, or alternatively, the smart thermostat we purchased was a lemon. I had to settle for running up and down the stairs, flicking the heat controller back and forth between "heat" and "cool" manually, depending on whether I needed the furnace or the central air conditioning. With the constant wild swings in Edmonton's temperature all throughout the Spring, it was a major pain to keep resetting the thermostat manually when the rest of our smart home was so automated. Recently, when our old thermostat started wearing out and malfunctioning, I thought I'd give the installation of a smart thermostat another shot. I carefully researched the reviews, and saw that Trust Home Comfort came highly recommended. They seemed to have a lot of experience in upgrading old-style thermostats to electronic smart home systems. I'm happy to report that I was not disappointed! My first discussions with Van were great. He understood exactly what we wanted, he sympathised at my frustrations with our previous attempts to convert to a smart thermostat, and he assured me that Trust Home Comfort could solve the problem. He promised to send his best, most experienced installer (Kang). I got an appointment immediately for two days from the day of booking, which was enough time to get the thermostat brand and model he suggested (ecobee), after I asked him for his recommendation. Amazon supplied the thermostat through next-day delivery through ecobee's Amazon store, and the installer showed up the very next day after, on-time-to-the-minute of the booking we made, to install the device. (I should also mention that Trust Home Comfort has a sophisticated computerised appointment booking and billing system, so reminders are sent out via email in a timely way before the appointment, and billing is detailed and easy-to-pay online). To make a long story short, Kang was able to immediately identify the simple wiring problem that hexed us all these years, preventing us from installing a smart thermostat sooner. At one stage years ago, our humidistat control was moved to the furnace room by our old heating and cooling guy, and the wiring of the old humidistat left behind from the old location was confused with one of the power wires needed to power-up a smart thermostat. The correct wire was quickly relocated by Trust Home Comfort's technician, and the smart thermostat was up and running in no time! The old manual thermostat worked because it didn't need external power, but when previous heating companies and electricians tried to hook up a smart thermostat to the (dead) "power wire", it naturally couldn't power-up because the old humidistat wire, although the same colour as the correct external power wire, wasn't powered. Trust Home Comfort figured out what the problem was, and fixed the problem immediately. Their experience and ability to troubleshoot problems quickly proved they were a sound choice to install our new smart thermostat. The billing was detailed, fast and very reasonable. They did exactly what they promised to do, and today the smart thermostat is working EXACTLY as it should. Their technician was experienced, and set everything up exactly as we wanted. What more could I have ask for? I can't recommend Trust Home Comfort enough! Needless to say, they are our new, permanent service provider when it comes to any home heating or cooling solutions.

This review is not written out of frustration, but to help other homeowners understand the…read moreimportance of confirming inspections and reviewing venting whenever gas appliances are installed or modified. The City has advised us to file a formal consumer complaint regarding the unsafe and non-compliant conditions Always Plumbing left at our property. We don't expect perfection - we understand that mistakes can happen, and when they're minor, they're completely understandable. As tradespeople ourselves, we know how complex projects can be and remain willing to work collaboratively with others in the industry. However, when major mistakes occur that compromise safety, accountability and full resolution at the company's expense is the only fair and appropriate outcome. In October 2024, my husband and I hired Always Plumbing & Heating in Edmonton to install a garage heater. During the estimate, my husband explained to them that a previous home inspection had flagged a gas leak in the system. Regardless, the estimator stated the price would be lower than usual because the existing venting and piping could be reused. In September 2025, while reviewing the installation, I discovered that the reused B-vent in the garage attic was severely corroded, joined with duct tape, and not properly sealed at the roof flashing. The installation also lacked high-altitude derating, and the appliance connection was damaged due to the use of over-length screws compromising the gas-tight seal. I reported these findings to Always Plumbing on September 16, 2025. After several emails, the company confirmed it had pulled the permit for the job, which was still open and required inspection. This was the first time we were informed that homeowners were responsible for booking the inspection with the City. To resolve the matter fairly, I proposed that we cover the cost of new materials while Always Plumbing provided the labour at no charge, since the permit was already active and no additional cost to them would be incurred. Operations Manager Rob Shaw declined, initially offering a free furnace inspection instead. When I refused, he said he would "work out a great discount." and make sure "the best" guys would complete the remaining work. The estimate provided was $1,000 (including a $150 discount). For comparison, Weiss Johnson Mechanical gave us a verbal estimate of $1,000, which included the cost of pulling a new permit. This confirmed that Always Plumbing's "discount" offer was equivalent to the regular market rate. Following this, I contacted the City of Edmonton and requested a formal inspection under Always Plumbing's existing permit. The inspection failed, citing the following deficiencies (see attached report): - Rusted and disconnected B-vent requiring full replacement. - Damage to vent connection from screws. - Appliance not derated for altitude. The City inspector noted that these deficiencies should have been identified and corrected by the contractor at the time of installation. After receiving the inspection report, we requested that Always Plumbing correct the work at no cost, given that the issues were present and visible from the start. Instead, an employee emailed us accusing us of being "rude" and "trying to get something for free." Considering the verified safety deficiencies and the company's stated commitment to customer trust and workmanship, this response was disappointing. The General Manager, Lindsay Tait, responded professionally, and we had hoped to work with her toward a resolution; however, as of mid-October 2025, we have not received any written path forward or resolution.

Installation of a garage heater was fine, however it was not the brand or unit that I paid for. It…read moreappears to be a commercial unit that they installed in my home because I can't find any information on it. It broke almost immediately and I've been waiting for them to fix it for months - in which time they haven't called me and haven't returned my phone calls. I'm considering legal options.

We recently had our main pipe in the basement back up and start to overflow and Mr. Rooter was…read morerecommended to us by another plumber friend. I checked the reviews online and they were less and approving, but we went for it anyway.... And I'm very we did. The gentleman that came out was very friendly and explained everything fully about what he thought may be happening and explained the costs that were going to be involved. I also appreciated he showed up on time. He had to try a few different options to what the best way to tackle the problem would be, he chose the route that would not cause further damages (such as removing toilets and wrecking the caulking in place etc). He worked efficiently and kept us in communication if what was going on. He sent the rod in to unclog the pipes and pull out all the crap that gets stuck and then sent the rooter in after to tidy up any left overs and cut away roots that were sneaking in between the pipe joints (which happens over time) I felt informed and comfortable with the information he provided. I told him he could wear his shoes in, and he even had little plastic booties to cover them so he wouldn't bring in snow and mud. But it didn't really matter anyway, as before he left he even cleaned up and decontaminated the floor. It was a little more expensive that I would have hoped, but not more than what I was expecting and realistically, it's a nasty job and I'm willing to pay the cost so I don't need to do it. It was just under $600 all said and done.

Our tenants complained of slow drains and dishwasher. They…read morecalled Mr. Rooter. This company would not work on the house without the owners approval. We received several calls to approve and finally a technician was sent. This worker was not a journeyman plumber. They are "drainage experts". He called with a quote of $2000 on top of the $200 service call. We asked for him to only clean 3 P-traps and remove the standing water in the dishwasher. We told him to leave after that. He did provide pictures via text. We managed to tell the tenants how to flush the drains. Everything is working now. The quote was inflated and unnecessary.

Called early for a leak from the washer. The technician bruce was there within a half hour. He…read morewas informative and easy to interact with. He double checked everything before he left. Second time I used this company and both times very impressed with the service. Definitely my first call from now on.

Don't use this company. Three times failed inspection for their new plumbling installation. Had…read morethe company out two more times to try to resolve the issues. Ending up hiring a different company.

Had a water leak due to poly b. Service was very good , service was provided on a holidayread more

Fantastic company to deal with. Upfront with all their pricing and excellent workmanship. When it…read morecomes to warranty, they respond very very quickly. They actually answer the phone when called.

Our heat pump wasn't functioning, and because of the reviews on YELP we asked them to send out a…read moreservice technician. The communication beforehand was excellent. The technician arrived on time, was courteous, professional and seemed to be competent. After about 30-45 minutes he told us that we needed to replace the heat pump and that it could not be repaired. We paid the service fee of about $200 and asked that they send out someone who could give us a estimate to replace the heat pump. 2 days later another technician came out, and gave us an estimate. Again, he was on time, courteous, professional and friendly. I mentioned the need to replace the heat pump to a friend who lives in our building. He mentioned another company and so we called them to get an estimate on replace the heat pump. They came out, and looked at it, asked some questions, did some maintenance and the heat pump is working! No replacement needed! Getting this 2nd opinion saved us literally thousands of $. We are so grateful for the other company and will probably not call Acclaimed! again for a repair - since either their technicians are not competent, or they tried to sell us something we didn't need. After I posted this review, the owner of the company apologized for the misdiagnosis and offered to refund the initial service fee. He was very polite, listening and we had a good conversation. He handled this with grace and so much better than other owners. I'll raise my rating to a 2 from a 1 because of this call. It was appreciated.

Full furnace system replacement. Great work and super communicative. I definitely recommend over…read moreany other.

Logic Plumbing, Heating & Cooling came out as promised on time. Two nice young guys, Walter and…read moreMarley did the work on repairing the toilet flange. They explained what needed to be done, and what parts were needed. They were very careful to leak check their work. And after, they did clean-up, which we thought was great, because other firms we have had, did not.

Logic Plumbing did an excellent job unblocking my kitchen drain. They arrived on time, were polite,…read moreand explained everything clearly. The work was done quickly and professionally, with no mess left behind. They were planning on charging me about 600 dollars to clear the pipe in my kitchen sink cause it got clogged. I managed to bargain them down to 422$. Keep in mind it was 422$ for less than an hour of work. Overall, punctual and reliable but very pricey even with discounts.