There's not enough stars to recommend this company. Due installation issues with Otto Plumbing and Heating who would not even sit down with me to come to a solution, Cory and his staff took phone calls and home visit with no charge to answer my questions and resolve the installation problem. They are very helpful and concerned about their customers. I was always treated respectfully. They did a wonderful job reinstalling the pipes for the furnace. I now have no noise and can sleep at night. When they took the pipes out there was water in them. Will be referring them to everyone. read more

True North Heating and Cooling has been a gem to work with. Initially what started the summer before, with a call about a noisy neighbour's a/c and what could be done to help dampen the sound, continued that positive experience into a great one to follow. Who wants to be without heat in the winters that we seem to have here, but kerplunk it did, the 'ol 21 year old Frigidaire furnace cracked its heat exchanger. With -30°C weather in the forecast, this was not ideal timing, but when is it ever? Anyway, Chris showed up as soon as he was able to look at what we needed to do for getting heat in the house again. The calculation was a little different than I expected, now they just look at the number and size of windows in the house rather than the size of the house. We also looked together at other issues that we were having like not enough heat pumping into the upstairs and downstairs and how the airflow could be improved. They gave us some time to think about our options and what we were going to do for the install... but they also didn't make us wait on their end. The pencilled in an install date for us so that we wouldn't have to wait. That was so appreciative. They dropped off some smaller space heaters and some larger ones that plugged into the 220V outlets. The rental ended up being free with the install. (But do watch your usage as they're going to chew into your electricity bill... if you have a gas fireplace, best to use that.) So install date came. We chose the Lennox Merit ML296, it is a two-stage rather than a variable stage, but still better than what we had. The furnace could not be vented out of the chimney anymore with the hot water tank, as per the new regulations, and now is vented out the side of the house. So be sure you keep that in mind as there's going to have to be some new pipes and drilling involved. They helped pick the best path for the new intakes and exhaust. One thing that was good was there was no more need for the combustion air intake of the house, so that huge source of cold air into our utility room was going away! They cut and blocked it off. Demolition happened in the morning. The two installers arrived on time. Note for anyone, if you can give them your garage as a staging area that will make things way easier for them. When they pulled out the old furnace it was very clear that the heat exchanger had a nice big hole with another one or two more on the way. Ugh. (See picture.) The new Lennox is a bit smaller than the old one, but they were still able to use the existing ducting by installing an extension. They repositioned the furnace and new filter system (we went for the Merv16 filtration system to take care of dust allergies) to point in a more accessible manor than the old one. In addition to the installation of the furnace I was surprised that they also went and improved the drainage system of my humidifier and the furnace with proper PVC piping rather than the hokey flexible tube it replaced. Way more professional! They carefully went onto the roof and dropped down a new inset in the chimney to allow the water heater to still vent properly and soon after, that afternoon, the new thermostat was installed. All of this was done with proper social distancing and precautions, yet at the same time were available for any of my constant questions or inquiries during the install. Part of the installation included a new thermostat to properly drive the new furnace. We requested an upgrade to the Honeywell T6 Pro Smart Thermostat WIFI (TH6220WF2006/U) and we couldn't be happier! We can now turn up and down the heat when we are away from the house or still in bed with the app or with Siri. With Apple HomeKit, we can set scenes to control it and our other devices. We like the touch display screen a lot better than the normal T6 Pro. It can even send you an alert if your house is too cold or hot. I recommend it. The next day involved opening up the return air on our main floor to allow for better circulation and the addition of a proper one into the basement. New ducting was put in and installed in a location that wouldn't impede the positioning of furniture. The downstairs is still cool, but it isn't freezing like it was before. One thing about the install I did have concerns about was the exhaust outlet, it was positioned at the level of our backyard access path on the side of the house and my boys bumping into it. It also was near where the window opened. I sent them some pictures about it a few weeks later and they happily agreed to put an extension on the pipe to raise it above both issue sources and insulated it from freezing. No charge for the adjustment! In all this was something that I didn't want to have to do... the roof was the one planned. But obviously it was something that we had to do and it was obvious we had to do it with True North Heating and Cooling. I wouldn't have done it any other way! Thank you Chris, Carmal and the rest of your wonderful gang! read more

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Requested a service call, and got a sales call. One quick look and mentioned time to replace water tank, and maybe it is, but little investigation it seemed. Same suggestion they had for the furnace several years ago (that turned out to be fine when checked by local gas company). Everyone was pleasant enough, just seemed like pushing equipment was the default. read more

I called True North yesterday with an issue with my furnace. Carmel answered the phone and was very helpful! She explained the service fee and gave a time when I could expect the technician. She did a follow up call to confirm an earlier arrival time which was appreciated on a -25 day with no heat! The technicians - both Coreys- were thorough, professional, and explained the issue. Our furnace is now running great! We'll definitely call True North again and highly recommend them! read more

Knowledgeable staff. Professional. Caring and polite. I can't say enough good things about this company (and I'm usually a rather cynical person). We had our furnace replaced by them about a year ago. They provided great information about their products, called lots (confirm times, updates on early or delayed arrivals, ...). They identified all the costs up front and there were no additional expenses despite a rather uniquely built home. Months after the installation, we noticed a small problem with the exterior venting (we had the venting brought up to code when the furnace was done; True North looked after everything with a subcontractor). True North took full responsibility, and had it fixed quickly. No hassles even though they no longer used this subcontractor. I love this company! Might not be the very lowest priced guys but sure to be very competitively priced. Provide great support after they've finished the job and peace of mind knowing that we've got a responsible company for the future. read more

I have to say this business was outstanding. We sent an e-mail on Sunday morning, ready to tear out our existing furnace because of non stop issues that no one was able to fix. Charge us to work on it sure... Fix it not so much. But True North called us with-in 15 minutes. They sent over a tech, who found 3 separate issues that no one else had noticed, fixed them, and was awesome. The furnace has worked perfectly... Can not believe the change. The company called us back 2 days later to ensure everything was going ok... Who does that anymore? Swift, reliable, well organized... This crew is better than all of the others we had tried combined. Thanks for the service True North... You are our go-to company from now on. Rob and Katherine read more

I am a big fan of this company. No I did not use them in the end as I found something a little different but they were definitely my runner up. Carmel was very informative and very helpful in the stressful time of having to replace our furnace. I can't thank them for their time, education, and professionalism. read more

These guys (and gal) were awesome. They came in at a competative price and their high quality service, prompt & clean work was done to perfection while Carmel at the office kept clear communication with us during a stressful renno. Can`t say much more than if you`re looking for the best people at a great price, stop looking. read more

These guys are outstanding. Quick to respond to phone calls and follow through with promises. Send in a knowledgeable technician not just a salesperson. We landed up not using them. So why the five star review? Well it was their honesty. Provided a detailed assessment of our older homes ventilation. Recommended updating the ventilation system before they would install an air conditioner. This kind of honest is rare these days in the service industry. I would high recommend True North and plan to use them in the future. read more

Two years ago I had another company come to check the furnace before winter, and I got hit with a $75 travel fee, $150 to walk in the door, and got about 20 minutes of their time. For that we paid over $500 and there was nothing wrong with our furnace. Wasn't calling them again! So I looked at reviews, talked to people and True North's name kept coming up with great reviews. So I called them. Darryl was the tech's name, and he was here for an hour, checked out everything and found minor problems we should deal with, but nothing major. The bill was right at $150. He was efficient, neat, and knowledgable. I got a call before he came and he was on time. I couldn't ask for anything more. I HIGHLY recommend this company. Thank you, True North! read more

I was totally discouraged with furnace repair companies that just wanted to sell me something. Then I came across True North. From the first phone call, which lasted close to 10 minutes of Carmal asking me questions about my system -well, I was sold - in a a good way. The guys came out, were professional, spent considerable time doing diagnostics, then fixed the system and left us with some other recommendations, but again no big sell, just advising us. . All this within the quote provided on the phone. I'm recommending them to friends and family. read more