I had my furnace & hot water tank installed 4 weeks ago. I waited to post a review until the process was complete. I can't say enough positive about my experience with Furnace Family! I am an exacting client, meaning that I hold companies to deliver what they promise. I expect quality of product, competitive pricing & exceptional client service from the first phone call & at every step. I vet companies before even requesting a quote. (honestly, the tone of the 'blah blah blah' radio ad almost took them off my list to call but after hearing company president, Derek speaking on a 'talk to the experts' interview I was impressed so called them after-all) From the start they were professional, friendly, accommodating, non-pressure & transparent. The initial estimate with Jaime was informative & thorough. He asked questions about my needs, wants & budget. He presented a choice of three products that met those needs. Knowing I was taking more estimates, Jaime left me with a very clear breakdown of the quote & info on each product. At no point did I feel condescended towards or the pressure of an up-sell. I made the choice to work with Furnace Family but found myself in an unexpected time crunch. The roofing company was coming in a few days & informed me that they wanted the chimney cap repair complete before they started. I msg'd Jaime, he arranged the install for the next day! Speaking with the office to set up the details I experienced the same level of professionalism & friendliness that I had experienced with Jaime. The next morning, I received a text with the name & photo of the lead installer for my reference. Moments after the text Kevin called confirming that he was on schedule. Kevin & Tyler arrived right on time. They were both professional, polite & friendly. We did a walk around the furnace room; discussed the installation details, the new positioning of the equipment, venting needs etc. Dave, the electrician arrived to install the new thermostat, we discussed the new placement & the equipment. Before leaving he showed me what he'd done & how to use the new system. I think the day took a bit longer than anticipated because of the age of the house & some of the complications that come with that, but I was here all day & never felt intruded upon in my home. If something was out of the ordinary, they communicated with me but otherwise they just carried about their work. I enjoyed listening to them banter like actual brothers; they were relaxed & having fun without ever losing their professionalism; this says a lot to me about a company. Kevin & Tyler walked me through everything they'd done. Gave detailed instructions on furnace & hot water tanks, the venting systems & what to expect from the city inspector. Everything was cleaned up & both units look like they'd always been there. Payment with a CC was a simple process right at my home with no added fees or surprises. Companies are made of people & mistakes happen. How concerns are managed speaks to a company's depth. I gave the system a week to be sure everything was running smoothly. I found a couple of small adjustments were needed so sent a text to Kevin. He & Tyler were here in less than 24 hrs. Adjustments made, questions answered & I had the same friendly, professional service I've grown to expect from them. The office emailed me saying that they had submitted the paperwork for the permit & the rebates on my behalf. When they sent me the permit number it even included foolproof instructions on how to get the city inspection complete; literally all I had to do was make the appointment & do the walk through, Furnace Family did everything else. Of course, the system passed without question. Last week I received notice from Lennox that the rebate was approved & is on its way. ... All this & Airmiles too I've recommended Furnace Family verbally to anyone I speak to about it & will continue to do so. I am a truly happy customer! read more

When I realized that another furnace company (trying to sell me a new furnace) was replacing functioning parts with over priced new ones, I showed them the door and called the Furnace Family. It was already after hours but I got a rep/tech on the phone right away and thirty minutes later the Furnace Family tech was in my basement handing me the burnt out furnace circuit board that the previous guy hadn't even found! They had a replacement on board so I was up and running in minutes. Family Furnace figured out that the previous guys had replaced the motor when it never needed replacement! Family Furnace also tested the heat exchanger for free and found no fault. The previous guys wanted $150 to test and thousands to replace! Family Furnace also adjusted the flame at no charge. In less than an hour I had a warm house a safe furnace and my confidence restored thanks to Family Furnace! These people are professional knowledgeable and efficient. They were in and out in under an hour compared to the first guys who spent almost 4 hours and achieved nothing but fraud.Family Furnace prices are reasonable and competitive near as I can tell. I cant say enough about these honest lifesavers! read more

We had problems with our furnace this winter and both times Furnace Family came out and fixed the problem. Jeff is an amazing tech even late at night you can tell he loves what he does. I have dealt with other service companies and never had such good service. I decided to beat the spring rush and get a new furnace and air conditioning installed in April. The great experience continued it all started with Dave the sales guy, he spent over a hour explaining what would work best for our home and Dave money on energy. We decided on the top of the line Lennox and a middle of the road AC. We also went with a upgraded filter stem and a humidifier. The thermostat we got is a neat touchscreen that controls it all. Dave was super knowledgeable. Install day the crew came in by 830 and really respected our home and kept us in the loop the whole time. When they were done the thought us the operation of our new system. Even Sandy the lady that does the heat loss on the day of the install was super nice... Like a big happy family!!! Looking forward to a comfortable summer !!! Thanks Furnace Family we will recommend you to all our friends !!!!! read more

My furnace blower motor failed on a Friday before a long weekend. By Tuesday when the store opened it was minus 27. However Justin was great over the phone on after hours. We discussed cost and agreed to try for Tuesday as the motor would keep running only if I kept the fan on steady. Richard came at 830 am Tuesday and quickly fixed my furnace and tweaked the motor so it would give the best performance and better than what I had before. And he realined the sensor on the igniter so it should never get dirty and fail again. Which happened at least twice before thus costing a house call. Thumbs up to Justin and Richard !!You were also the best price from four different companies I called. Some wouldn't even hear of giving a quote without charging $99 or more house call. Yeesh!! I will definitely go to Furnace Family again and I will pass out your cards to my friends. Great job!! read more

We decided to get Air conditioning this year after many hot summer nights. I got a few different quotes on this project was not sure what brand I wanted after a bit of research decided on Lennox did the features and efficiency. Dave was the estimator that came out was so informative and had a good price. He told me how the job was going to be done to the last detail. The little things he cause the others missed was nice and made the decision easy. The install crew was really great at their job and made it look easy. The were supper clean and detail orientated the A.C. Like like it was always there. Even took the time to explain it all to me. The experience was exceptional sleeping through the hot nights I should have done a long time ago. Great company highly recommended . read more

Dave came out on May 24 for our air conditioning quote and gave us options with his recommendations. We did our own homework and basically Dave's recommendations were in line with what we wanted. We booked the install and on May 31, Matt and Iannick came out and did a fantastic job. They cared about the aesthetics of the A/C install outdoors as well as the hookup inside. Extremely professional work. Matt and Iannick both very pleasant and personable to deal with. After they left, Dave the electrician came by to do his bit. Another fantastic employee. Furnace Family's client service is "Above and Beyond". We would recommend this company without hesitation. Very, very happy customers. read more

Furnace family installed our AC about a year ago and now we needed a new furnace. We called and the lady in the office was great getting us in quickly. The sales guy Dave was very informative and no pressure to buy, he explained how we can match the furnace to our year old AC. We went with the top of the line Lennox SLP and the cool thermostat that looks like a iPad. The installation went very well the guys were great yet again. Super service and our house could not be more comfortable. We have recommended Furnace Family to friends and all have got the same great experience. read more

Isn't it a strange coincidence that whenever we call this company we suddenly get "duct cleaning" spam phone calls soon after? This has happened to MY phone and to my husband's phone. Now we called this company for a quote and it happened to my son's phone. Alberta Hometown Duct Cleaning services call and spam us! They are using a ghosted phone number. When I searched the number they called from - it brings up 780 887 8133. ( Legal Interpreting Services - Jasmin Gerwien) AVOID this company unless you want your phone number and email SOLD. read more

We had a new furnace and Central Air installed. Dave the Sales Manager was great and explained all the options we had. Ross, Justin and Tyler did a great job on the install. Christine from the office was quick to respond to questions we had or set up someone to help us. Jeff (the old guy) was really helpful on some follow up on the Smart thermostat and checking the Central Air Unit. All in all a very good job, fair pricing and we know we can count on them for any future concerns we may have. Thanks everyone. Mary and Bruce read more

I called Furnace Family about our furnace that wasn't generating heat. The service tech came the time they said they would and get straight to work after he had explained the process to me. He was crazy informative, professional, kind, and genuine. Answered all my questions and was very straightforward. He apparently love what he does. I am very happy to find them. Two hours later, I finally have adequate heating for my house. I am very impressed. To those seeking reliable and professional service, hire this company! read more

I had my old furnace replaced with central air added. The salesman (Dave) explained everything I needed to know to choose from 3 quotes. Over all I found the price with Furnace Family about $400.00 less than my next quote. The 2 gentlemen,Matt and Yan did an awesome job of installing and clean-up, then explained everything they had done. Only a few hours later my Son came home and noticed his basement bedroom was warmer. This summer I find out how the central air makes my life more comfortable. Thank you Family read more

I highly recommend using Furnace Family if you ever have any issues with your heating system. Called them on the weekend when our furnace started making eerie noises and eventually not heating the room. The office answered quickly and had someone to my place in about 2 hours. Fortunately, it was just a minor fix, and he was so thorough with his work, solved within 20 minutes! The price is right, too! read more

We had Furnace Family out to replace our furnace this week,wow the level of service was amazing. Dave the sales guy was the first out he was so experinced he found things others missed and was super honest. The installers were very curtious and kept me informed about the job through out the day. At the end cleaned up and explained the system. Very happy with the whole experince !!!! read more

I had Furnace Family repaired our old furnace on short notice, and still, they did a great job. The technician checked the furnace, found the issue immediately, and made sure everything works perfectly before leaving. Saved the day! I'm grateful for his quick turnaround time because it helped to relieve a lot of stress during a difficult time. They have my highest recommendation! read more

Called in the morning at around 10 am, and the technician was at the house by noon. Very professional and knowledgeable, they took their time troubleshooting until they figured out the issue with our furnace and answered all my questions with great patience. He even instructed me on what to look for the maintenance. I would definitely recommend them to friends and family. read more

A professional and thorough work. They did an excellent job of installing our new furnace systems. They stand by their work. I am so impressed with their dedication to giving the best customer service to every client they have. I will continue using them for all future furnace needs. Can't recommend them enough. read more

Came to the rescue at a very short noticed. The furnace stopped working, and I called them up for service. The repairman came very ready and was super honest with his diagnosis, then fixed the issue in no time. It was the capacitor that had blown and needed to be replaced. Thanks, Helen read more

Had our furnace replaced last week, the installers were very respectful of my home and had the job done in five hours. Dave the estimator found issues that the other three estimators missed and his price was great. Totally recommend Furnace Family to all my friends and family. read more

Had Dave out to do a quote he was the most informative ses guy that came out thourouly went over what we needed not just selling like the other people that came out. Install went very well as promised and even got a follow up call.Great company to deal with!!! read more