I had a wonderful experience with Brittany Henley. She was courteous, kind, knowledgeable and very…read morehelpful. Thank you, Brittany, I really appreciate your help. F. Ashley

First, I must commend ASE for opening an office in Prattville. It's much more convenient than…read moredriving to the Millbrook location. With that being said, I must express my thoughts regarding the office personnel at this. Christian, Molly, Rachel and Veronica are absolutely AWESOME...they are professional, courteous and always wiling to assist. I noticed on high volumes days when they are shorthanded dues to someone being at lunch or out of the office, their attitudes are still, customers FIRST. They continue to stay on point addressing the customers concerns and do this without complaining. Just recently, Jeanette began working at this location on occasions, and I must say, she is a perfect fit and complement the other employees possessing the same attributes. The only downfall at this location in my opinion are the kiosk machines, which seem to be inoperable more often than not. This creates a problem, especially on high volumes days when customers are attempting to utilize the kiosks and they are not working. As a result, office personnel have to stop and address those customers concerns, thus creating a further backlog. Customers then become irate, impatience and start complaining or just leave. I understand the objective of utilizing the kiosks are to make things more efficient, which is great when they are working properly. But when they are not, they are nothing more than a useless piece of machinery. Now it appears customers are being forced to use the kiosks when your organization have not figured out how to keep them in operation. As for me, I rather interact with people opposed to machines. The aforementioned personnel are certainly an asset to your organization and should be commended for their commitment to customer service. I say to them, keep up the good work!!! It is certainly being noticed and very much appreciated.

I opened an account online with $50. I never used the account for 6 months and went back into the…read morebank to receive my $50. Regions said they charged me $8 a month for "no activity" and closed my account. All this activity without ONE communication to me. Max Credit Union will continue to be my number 1 choice!

Stopped at the downtown branch to get a new debit card because mine was hacked. Spent 32 minutes in…read moreline waiting for a teller. Three on duty and line almost out the door. Two employees in offices with no customers - perhaps one or both could have helped the tellers. One gentleman was at a teller when I got in line, he was still with her when I made my way to the front. If your banking needs take that long, maybe someone else can help. 32 minutes is ridiculous.

I have had logistical problems making this payment online several times. They require you to have…read moreyour member number, acct. number, loan number, etc., which are all unique to guardian and nothing that you can produce on your own to prove your identity. I called to obtain my member number since I had not been given this number since I only have a loan there. I paid every payment within the 10 day grace period, which is documented in the app, however, I started receiving notices of late fees which were assessed days after I paid. I called their customer service, only to be told that the 10 day grace period really isn't 10 days. Even if you pay within that time frame, you are penalized for them not RECEIVING the payment within that time. Spoke with the rep, then was transferred to a supervisor who also told me they won't remove the three late fees. All of this after I had the due date changed so that I would actually have a few days to pay if needed. Supervisor waited for me to explain and immediately told me they couldn't remove the late fees. I don't plan to use guardian in the future and would really like to move my loan if it wouldn't end up costing more.

Excellent customer service with Crystal's prompt and timely responses to my needs! She is a very…read morevaluable asset to the Bank!

From the owner: ServisFirst Bank is a full service commercial bank focused on commercial banking, correspondent…read morebanking, cash management, private banking and the professional consumer market, emphasizing competitive products, state of the art technology and a focus on quality service. The Bank offers sophisticated cash management products, Internet banking, home mortgage lending, remote deposit express banking, and highly competitive rates.

What a petty and horrible bank they have become!!!!!! I needed to break a $100 bill, and went by…read morethe Main Street branch in Prattville to get change. The teller WOULD NOT make change because I'm not a customer with an account number! These type changes and "rules" are why I left you after being a loyal customer for almost 20 years...and today is just one more example of why I will NEVER go back. The teller actually suggested I go to a store and buy something to get change!!!!!! Thanks to #RIVERTRUST I was able to break the $100 without being a customer, because they give great service like that. Maybe you should take a lesson!!!!!! And yes, I will tell everyone how I was treated today.

Went in to remove my daughter as authorized on my account due to funds missing. . I am primary and…read more75 years old and of sound mind. I relocated 3 hours away from daughter that I had resided with. Went to branch to take back my account and was informed by DEVONTE, worst CSA ever, I had to have my daughter with me to remove her from my account. This is my money and I want her off. Was told I could close my account and reopen new one. If I do that the new account I open WILL NOT BE AT PNC! Been with this bank 30 years. And this is how I am treated trying to protect my money. RUN AND RUN FAST AWAY FROM PNC

I would rather stay with MAX Credit Union than PNC Bank! You can never get anyone to answer the…read morephone at the PNC Bank in Prattville!

Horrible service Lisa was a smart mouth just rude looked like she just hated being there bad…read moreservice all the way been with them 13 years and truly not going to be staying I will be closing my accounts !! I hate a rude smart mouthed person over a simple question she snapped that's fine I can go to another bank that will be thrilled to have me as a client !!!

Great experience with this bank every time I come they are straight to the point help me with my…read moreneeds. They get me in and out within no time. I don't like long lines and rarely see them here at this location. Managers are very quick and always there to help. Only issue is sometimes they don't have enough tellers out.