Isabella was very professional and helpful when we were trying to figure out exactly what kind of…read morepolicy we needed. We had a lot of questions, and she is very knowledgeable in her field

I had a wonderful experience with Brittany Henley. She was courteous, kind, knowledgeable and very…read morehelpful. Thank you, Brittany, I really appreciate your help. F. Ashley

First, I must commend ASE for opening an office in Prattville. It's much more convenient than…read moredriving to the Millbrook location. With that being said, I must express my thoughts regarding the office personnel at this. Christian, Molly, Rachel and Veronica are absolutely AWESOME...they are professional, courteous and always wiling to assist. I noticed on high volumes days when they are shorthanded dues to someone being at lunch or out of the office, their attitudes are still, customers FIRST. They continue to stay on point addressing the customers concerns and do this without complaining. Just recently, Jeanette began working at this location on occasions, and I must say, she is a perfect fit and complement the other employees possessing the same attributes. The only downfall at this location in my opinion are the kiosk machines, which seem to be inoperable more often than not. This creates a problem, especially on high volumes days when customers are attempting to utilize the kiosks and they are not working. As a result, office personnel have to stop and address those customers concerns, thus creating a further backlog. Customers then become irate, impatience and start complaining or just leave. I understand the objective of utilizing the kiosks are to make things more efficient, which is great when they are working properly. But when they are not, they are nothing more than a useless piece of machinery. Now it appears customers are being forced to use the kiosks when your organization have not figured out how to keep them in operation. As for me, I rather interact with people opposed to machines. The aforementioned personnel are certainly an asset to your organization and should be commended for their commitment to customer service. I say to them, keep up the good work!!! It is certainly being noticed and very much appreciated.

Excellent customer service with Crystal's prompt and timely responses to my needs! She is a very…read morevaluable asset to the Bank!

I left a message at the office when it was closed. As soon as the staff returned from lunch, I…read morereceived an immediate call back. I only had auto insurance, but with adding renters insurance not only did I earn a multiple policy discount, but was quoted better coverage for 1/3 less than what the apt complex was offering through them. Michelle assisted me and looked at different limits to see what the premium difference would be. I was able to buy much better coverage through SF for a minuscule increase and still come out way ahead. Whenever I contact Mandi's office, I receive consistent excellent service.

Mandi Fortner and her staff exemplifies what customer service SHOULD look like. Especially in an…read moresuch an already stressful time. They took immediate action and took care of everything! I literally can't say one negative remark. From the time Misty ( Sweetest and most professional ever) answers your call, you can expect prompt and courteous service! ** Absolutely recommend Mandi and her staff for all of your insurance needs!

I freaking love her great customer service and made the whole experience comfortable and fun…read more Highly recommended. Wish all my calls were this easy

I've been a customer of Tyna Carter for many, many years. Over the years staff has changed but the…read morecustomer care remains the same. Yesterday, I met with Quwan'ya Howze. When I went into the office, I was kind of upset. Quwan'ya spoke to me very softly and made me laugh (no makes me laugh when I'm upset). He was attentive to my needs and request. He made sure to provide me with the best option available. Thanks to Tyna Carter, Quwan'ya Howze, and team.

Trisha @ Trey Poole office was so helpful by assisting me with my insurance needs. Definitely…read morerecommend this office for any of your insurance needs.

I have been with this agency for about a year now. Not impressed at all. Twice I have called them…read moreregarding a potential claim and they advised me that the claim would go against me regardless of whether they covered the claim or not. I have had 4 contractors advise me that the roof damage that my home suffered would not be covered by State farm because they notoriously deny roof damage claims. They also advised me that if State Farm denied my roof damage claim that it would go against me and that they would later drop my insurance if I did not get the damage repaired. After I contacted them about the roof claim and decided not to file a claim because of what I was told by the contractors Trey Pooles office called me repeatedly wanting to know if I got the repairs made. I did get the repairs made at my own expense and I am not happy about it. I recently was rear ended by an individual on I85 in heavy traffic and that persons insurance company Progressive has been dragging their feet about repairing my vehicle so I contacted Trey Pooles office where they advised me that they would not assist me with the claim with progressive but would file a claim against me with State Farm and that I would have to pay the deductible. I elected not to pursue the claim as it was not my fault nor did I want a claim against me. I do not recommend Trey Poole State Farm insurance for any reason. Get Alfa insurance instead they respect their customers and treat you fairly.