Great people, great service, a pleasure to do business with professionals, it is a rarity today…read more Give em a call

Exemplary Service, Prompt Responses, and Warm Courtesy. My experience with agent Karen Redden was…read morenothing short of ideal. I received all of my options very quickly, and anything I was curious about was further explained without abrasion. I never once felt like an inconvenience and I was even provided knowledge I never thought to ask for. I recommend this organization to anyone seeking the confidence of a family and ease of business. I believe in giving credit where it is due so I was thankful for the opportunity to give it.

Mims is GREAT! Everytime I go in, they are SO BUSY!…read more And yet, they still greet EVERY customer and let them know theyve been seen-- the phones are ringing off the hook and yet they STILL try to get to them-- I think they ALL multitask, very well.

The good: the agents are father and son - Kevin and Chris Mims. I initially spoke with Kevin over…read morethe phone and he was able to quote me a great deal for basic auto insurance that meets state minimum requirements (comprehensive, collision, bodily injury, etc). He was kind and helpful. In person, his son Chris completed my paperwork and he too was helpful and thanked me for my business. If it weren't for their kindness and understanding along with the great quote, I wouldn't have travelled over an hour to this agency. The not-so-good: It is hard getting in touch with someone at this agency. You have to call back to back and if you're lucky, you may speak with a representative, only to be informed you'll have to call back when an agent is on-site. Not good for business when you have people who are looking for insurance and willing to spend their hard earned dollars at your firm. Their hours say open, but no one, if anyone answers the phone. Also, it's not good nor bad, depends on you really, but there is no way of Mims agency sending your paperwork to complete your insurance quote online. You have to drive to the agency in person to complete the initial paperwork, then from there you work with the insurance company directly and that's when you're able to do everything online/via app, etc. so if you have the means to travel to their agency in Montgomery, then that's great, but if not; then it will place you at a disadvantage and you may have to seek other options.

I LOVE my agent Jan Carpenter. She has been great and has been a great resource to me and a…read morefinancial partner looking out for me. I have been with her for at least 5 years and she is the best STATE FARM agent I have ever had! I highly recommend her.

From the owner: Our mission is to provide comprehensive and accessible assistance to individuals and businesses in…read morethe greater Montgomery area with their insurance needs. With my over 30 years experience and knowledge of the insurance industry, our office aims to simplify the complexities of insurance policies and ensure that our State Farm customers make informed decisions to insure their assets and mitigate risk. Our ultimate goal is to be a partner in safeguarding the financial well-being of those we serve. License #: AL-199602

My grandmother recommended this place to get car insurance. Went in and didn't have the best…read moreexperience. Now, I had to call twice and ask a question. The same woman always answers. She always sounds like she hates her job and is extremely rude. When I asked a question she follows with a smart remark and refuses to have an adult conversation. Will be looking elsewhere for insurance. If you are not willing to speak with your younger customers then don't expect to have lifelong customers.

From the owner: Providing personal and small business insurance in Alabama.read more

Alfa's roadside assistance program, which they have turned over to a third party, is completely…read moreincompetent and unreliable. You might as well call your granny to ask if she can send over her wheel chair to help get you out of the road. In May, I requested lockout assistance. I waited alone, at night, for 3 hours for the provider but finally gave up and called someone on my own. Three months later, I needed towing. I sent my grandson to meet the tow truck with the keys. He was called twice by the provider after 2 hours and told that they have no record of a ticket for my claim. The tracking number provided did not work.Then Alfa sent another provider, and we received a message estimating arrival time for 90 minutes. An hour and a half passed, and again the tracking number did not work. When I again called Alfa, the rep told me he had a message from the provider that they had picked up my car. This was not true, as my grandson was still waiting with the keys. I then called Alfa again and was told that ETA was now 15 minutes. Another half hour elapsed; the driver called to say he was 45 minutes away! The Alfa reps with whom I spoke did their best to help me, but the third party coordinating the providers have proven consistently inept. Needless to say, I will begin looking for other auto insurance tomorrow. If you have Alfa, I recommend that you do the same before someone in your family finds himself or herself stranded on the roadside.

TERRIBLE customer service from both receptionist by the names of Ashley & Ash.. kept cutting me off…read moreand hand nasty attitudes!