1. Alfa Insurance

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Montgomery, AL

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Alfa Insurance

1.0 (3 reviews)

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1 year ago

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2 years ago

TERRIBLE customer service from both receptionist by the names of Ashley & Ash.. kept cutting me off and hand nasty attitudes!

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8 years ago

My adjuster was not helpful every time I call she is clueless. I'm considering looking for another insurance company..

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Mims Insurance Agency

Mims Insurance Agency

(7 reviews)

Mims is GREAT! Everytime I go in, they are SO BUSY!…read more And yet, they still greet EVERY customer and let them know theyve been seen-- the phones are ringing off the hook and yet they STILL try to get to them-- I think they ALL multitask, very well.

The good: the agents are father and son - Kevin and Chris Mims. I initially spoke with Kevin over…read morethe phone and he was able to quote me a great deal for basic auto insurance that meets state minimum requirements (comprehensive, collision, bodily injury, etc). He was kind and helpful. In person, his son Chris completed my paperwork and he too was helpful and thanked me for my business. If it weren't for their kindness and understanding along with the great quote, I wouldn't have travelled over an hour to this agency. The not-so-good: It is hard getting in touch with someone at this agency. You have to call back to back and if you're lucky, you may speak with a representative, only to be informed you'll have to call back when an agent is on-site. Not good for business when you have people who are looking for insurance and willing to spend their hard earned dollars at your firm. Their hours say open, but no one, if anyone answers the phone. Also, it's not good nor bad, depends on you really, but there is no way of Mims agency sending your paperwork to complete your insurance quote online. You have to drive to the agency in person to complete the initial paperwork, then from there you work with the insurance company directly and that's when you're able to do everything online/via app, etc. so if you have the means to travel to their agency in Montgomery, then that's great, but if not; then it will place you at a disadvantage and you may have to seek other options.

Alfa Insurance - insurance - Updated October 2026

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