I had my Sonata in for some warranty work and a factory recall on the ECU. The service department…read morewas outstanding in every way. The service manager who helped me out when I pulled in was great . He was very friendly and courteous. He seemed to really care about getting my car fixed expeditiously.. I am extremely pleased with their service department !!!!

I purchased a used vehicle from this dealership in March 2026. I fully understand that it is a used…read morevehicle, and I did not expect it to be in brand-new condition. However, during its first service appointment at an authorized Acura dealership, significant suspension-related issues were identified. According to Acura's Master Technician: 1. One of the struts is leaking oil, and the leak is clearly not recent. The component is covered with dirt and grime that has accumulated over time, indicating that the failure existed long before the vehicle was sold to me. The technician estimates that the leak has likely been present for at least six months to a year. 2. A suspension bushing is completely torn and deteriorated. According to the technician's assessment, this level of damage could not have developed within the three months since I purchased the vehicle. It is consistent with wear and deterioration that existed prior to the sale. In addition, I later discovered documentation related to previous repairs and vehicle conditions that were never disclosed or explained to me during the purchase process. My primary concern is not that the vehicle is used. My concern is that significant suspension and safety-related issues appear to have existed before the sale and were not disclosed. Buyers deserve complete and transparent information about the actual condition of the vehicles they are purchasing, especially when it involves components that directly affect safety, ride quality, and vehicle handling. This experience has been extremely disappointing. Based on what occurred, I cannot recommend this dealership. I believe honesty, transparency, and full disclosure of known vehicle conditions are essential to maintaining customer trust and conducting business fairly. Compré un vehículo usado en este concesionario en marzo de 2026. Entiendo perfectamente que se trata de un vehículo usado y no espero que sea un automóvil nuevo. Sin embargo, durante el primer servicio de mantenimiento realizado en un concesionario Acura autorizado, se identificaron problemas mecánicos significativos relacionados con la suspensión del vehículo. Según el técnico maestro de Acura: 1. Uno de los struts presenta una fuga de aceite que no es reciente. El componente está cubierto de suciedad acumulada adherida al aceite, lo que indica que la falla existía desde mucho antes de la compra. El técnico estima que la fuga ha estado presente durante aproximadamente seis meses a un año. 2. Un bushing de la suspensión se encuentra completamente roto. De acuerdo con la evaluación técnica, ese nivel de deterioro no ocurre en un período de apenas tres meses, sino que corresponde a un desgaste que ya existía antes de que el vehículo fuera vendido. Además, posteriormente encontré documentación relacionada con reparaciones y condiciones previas del vehículo que nunca me fueron explicadas ni divulgadas durante el proceso de compra. Mi preocupación principal no es que el vehículo sea usado, sino que problemas de seguridad y suspensión aparentemente preexistentes no fueron revelados antes de la venta. Considero que los compradores tienen derecho a recibir información completa y transparente sobre el estado real de los vehículos que adquieren, especialmente cuando se trata de componentes que afectan directamente la seguridad y el manejo. Esta experiencia ha sido muy decepcionante. Basándome en lo ocurrido, no puedo recomendar este concesionario. Considero que la transparencia, la honestidad y la divulgación completa de las condiciones conocidas de un vehículo son fundamentales para mantener la confianza de los clientes.

I went in for diagnostics and they were able to provide a very thorough evaluation of my car. I…read moredidn't end up moving forward with repairs at this time, but they were very knowledgeable and timely and more attentive than any other mechanics I've visited in the area. Highly recommend.

We were visiting from out of town and needed a check on a battery. The staff were exceptionally…read morecourteous, took care of my concern on the spot, and refused to change me even a nominal fee. Thank you and God bless you all.

I bought my Jeep Rubicon from them and I've had the best sales and service! Sales people are very…read morefriendly and since the dealership is under new ownership Service times are short and Customer service is great. I want to say thank you for a positive experience!

What an amazing experience here after truck shopping at 3 other CJDR…read more We were recommended by a family member who knew a few people that worked here. From the time we pulled up to the time we drove off in our new 2025, the experience was seamless and professional. Our salesman Jay was incredible ! But also the whole staff at Leesburg Dodge was amazing. No one was pushy or rude , they laughed with us and made us feel like family. I highly recommend this dealership, it's worth the drive !!!!!

Car buying is not fun. It's really not fun when yours truly is shopping for a vehicle that can…read morepull a very large trailer and be an every day driver to ferry kids to and fro. I had to get a diesel, crew cab truck. When you have a tight budget that's not a broad category to mine. I spent several weeks shopping both private sellers and dealers in three different counties. That was after I spent months researching what I needed in terms of space and power. I set a limit and set forth. After going all the way to a dealer next to the airport I was done shopping. A private seller had what I was looking for except the truck needed tires and had the dreaded Ford 6 liter diesel. I checked Gibson's website one last time while eating lunch and a truck caught my eye. It's close so I headed on out. I get to Gibson Truck World and meet a young guy named Ian. He seems like a nice guy and and we head off to look at the target vehicle. Ian and I drive a few trucks and he's completely honest about what he does and doesn't know about each one. Refreshing. I make a choice and then I meet one of the managers, Mike. The truck isn't flashy but it's what I need and the price is great. I'm buying and older truck so it's As-Is, no warranty. It comes with the territory. Mike and Ian are super cool and completely no pressure in their approach. We reach a deal and I meet Yves, the owner. Another nice guy! This whole experience has been head and shoulders above every other experience in this process. Roll forward to today. I notice a leak coming from the engine. Not a little leak either. I've bought this truck as is so I'm a little freaked out. I call and set up an appointment to take a look. Turns out there's a few problems and they need taken care of quickly. I'm in a pinch. No warranty and I need this done cheaply. After about 30 minutes of conversation Mike, Ian and Yves decide that customer service is more important than the exact wording of the purchase contract. They were under zero obligation to do anything for a no warranty truck yet they came through big for me on the repairs. That's real customer service! I've bought a lot vehicles through the years but I've never had a dealer retroactively give me a warranty of any kind. You want a big truck then you want to go to Gibson Truck World. They saved this poor sap! p.s. Their competitors across the street, Nations, literally laughed in my face when I told them what I was looking for. Not cool. Avoid!

beware of finance. with Bryan's help I financed a truck (on a week day when banks are open). 1…read moreweek later Bryan calls claiming the bank is increasing the rate and I need to sign different paperwork. seems weird.

They only get 3 stars. Reason. Brought a certified 2023 Armada platinum…read more When i pulled into my drive a piece of the door handle fell of. Service department was 5 star. A day or two went by and I noticed the cover for the tow package was missing. Not a big deal. I text my salesman no response. Went to dealership and the manager said he would look for one. No promises, I understood this. I waited a few days no call or text from my salesman. He receives 2.5 stars for his lack of follow through. Here is the biggest one. After 2 weeks of having the certified Armada platinum the battery died while at the gym. I emailed them about how the battery died, their response was it falls understood normal wear and tear. I just felt if a vehicle has received the code of certified the handle should not have fallen off and the battery should not have failed within 2 weeks.

I scheduled an oil change for 9:30 a.m. on July 28. After checking in, I was told the service would…read moretake approximately 1 to 1 1/2 hours. I then went to the waiting area and began reading a book. By 11:10 a.m., I had not received any update on the status of my vehicle, so I asked an employee at the checkout counter. She went to speak with someone in the service department, who then came out and informed me that my vehicle would be the next one brought in for service. He apologized and explained that they were running behind. At that point, I asked that my vehicle be brought around because I no longer wished to wait. My time is valuable, and I had already been there well beyond the estimated service time. I understand that unexpected delays occur, and I have no issue with the fact that your service department was backed up. What I do find unacceptable is that no one made any effort to keep me informed. A simple update explaining the delay would have demonstrated respect for my time and allowed me to decide whether I wanted to continue waiting. This is not the level of customer service I have come to expect from Bill Ray Nissan. Keeping customers informed of significant delays should be standard operating procedure. The oil change business is highly competitive, and customer communication is one of the small details that builds loyalty--or loses it. Unfortunately, because of this experience, I will be having my future oil changes performed elsewhere.

I drove 2 hours to this dealership for a F-250 and when we arrived she was just as clean as the…read moreonline listing. I was very satisfied and was assisted by Bubbles, who was professional and charismatic. Worth the drive, time, and money. Definitely ask for Bubbles, he's not your average stingy dealer dude. Personable and realistic.

Extremely sloppy handling of our personal and financial information…read more We came to this dealership with pre-approvals already in hand and were ready to purchase a vehicle. During the application process, the staff entered my information incorrectly. They entered my middle name and last name wrong and submitted the application without properly double-checking the information we provided. Because of their mistake, my credit was flagged for fraud, leaving us to deal with discrepancies with the banks and credit bureaus that should never have happened. What made this even worse was how they handled the situation when we brought the mistake to their attention. Instead of acknowledging the error, taking responsibility, and trying to correct the problem or de-escalate the situation, they became argumentative. Three or four men came out and told us to leave the property and threatened to call the police. We came there ready to buy a vehicle. A dealership making a mistake with someone's personal and financial information is serious, and the appropriate response should be to own the mistake and help fix it, not become confrontational and remove the customer from the property. Extremely poor attention to detail, extremely poor handling of our information, and extremely poor customer service. We left having to deal with a major credit issue caused by their own error.

In 2020 we bought a used car from Holler. They treated us very well. They made it so easy - no…read morehaggling, no hidden fees. They gave me a great trade-in on my car. Then, we had the idea that we needed to replace that car (which was still in good shape). We saw a number of great prices on what we wanted, but each time, we saw reviews saying that there were hidden fees. Then we remembered Holler. No hidden fees. No haggling. No arm-twisting. And good prices. So, last week, we bought another used car from them. Same open, patient treatment. They didn't offer the greatest price on the trade-in, so we went elsewhere for that. But Holler gave us a good deal, and they've really earned our confidence.

I am very sad to write this review. This is because I referred my friend due to my previous amazing…read moreoutstanding salesman (withholding the name) it all was really good until my friend was told that she lost the 941 credit for the school deal because she did not get her funds until Tuesday 8/4 when the deal ended. However, this is the fact: she was highly encouraged to go ahead and sign paperwork to hold the car until her funds could come through on Monday 8/3 but never put any money down and trusted this dealer with the information. Not being able to come in until Tuesday 8/4 due to circumstances beyond her control, they actually told her that she lost her credit for the $941.oo! Are we missing something here? She signed the paperwork on 8/1 "to hold the car" as she was told? I am posting this out of principle. RICARDO is the manager who made this decision. The paperwork is fact being signed before the school deal ended. Mr Ricardo, I hope you read this and make restitution for my friend. This occurrence is the very reason why the public do not trust car dealers, and this matter cannot get any more factual. You needed to do the right thing and honor my friend with the $941 credit as she would not have ever been there WITHOUT ME PRAISING YOUR CAR DEALERSHIP THOUGH IT WAS UNDER A DIFFERENT MANAGER LAST YEAR WHEN I BOUGHT MY OWN VEHICLE. Written with facts without emotional slandering. Thank you.

Amazing experience. Service center is really clean. Staff was very attentive and friendly. They…read morehonored my appointment time and the service rep who test drove my vehicle was very knowledgeable. Overall a wonderful experience and I will be returning when my vehicle requires service. Thank you!

There is no way to reach them by phone as they don't pick up and messaging is equally frustrating…read more Service has really gone down hill. The cars are great - the service is a disjointed mess!

Softly used cars dealership, great selection and big inventory, great prices, amazing and fairly…read moreknowledgeable Staff! Stop by and ask for Richard he would definitely assist you and help you get into that vehicle of your dreams ...

I bought a f250 truck there last week. The sales man sold me on how good motor was. That they…read morepersonally did all work themselves. I did buy as is. Next day i got it home. Wouldnt hokd oil or diesel. So i bring back. Thier policy is they will pay 50/50 on repairs. So the fat guy at the desk who thought it was pertinent to tell me about all his cocaine arrests and drug dealing hes done in upstate New York. Tells me they are gonna have same guy fix. That installed the engine. So i asked if i could take to another mechanic and send them half the labor bill. So i finally start making ground. Only one guy in office ever said i understand your frustration. So then some skinny guy comes in. Asks whats probkem. So i explain again. He then tells me. Thats what you get for buying a used car. When i realize he tells me hes the owner. I then know then im screwed. So i go to walk out. He then tells me i would of done better if i wasnt upset about it and an asshole. So i just about lost my cool then. So i left. Took my business to some real mechanics. These guys are a very shady business. They smile in your face when buying. Then treat you like complete shit once your upset cause they do the bare minimum to get vehicle out door. If these guys were good business. I imagine they would be able to affors to fix thier teeth. Especially that scrawny asshole who supposedly claimed he was the owner. For the record. I gave them $3300 in cash up front. $125 a week. And i got less then 100 miles out of it before i had to bring to a shop to put back together properly. Wanna hear something funny. The first night. When i put my headlights on. it started spraying washer fluid all over winsheild. crosswired everywhere. But they claim they put engine in and did all the work. Shows the skill of mechanic who will be working on your car when something goes wrong. BE CAREFUL! THESE GUYS DO BAD BUSINESS! TOMMY MARSTERS 1-18-22

Lexus makes a great car…read more Lexus engineers and designers work hard to make it a great value. Lexus has a strong brand.A beautiful logo.Beautiful showrooms. You can get a cold bottle of water with the Lexus logo on it.You can get snacks.You can get a nice loaner car while yours is being serviced. Unfortunately, none of those things are what truly matter. What matters are the people. The people answering the phones.The people communicating with customers.The people solving problems.The people deciding whether the customer matters or not. One of them is Ismarely Justiniano.Another is Morgan Allen.Another is Scott -- not even officially a service advisor yet, but trying to help.Another is Sal Sardisco -- the manager in service. They all matter. Because when they do their jobs well, all the branding, logos, showrooms, and marketing suddenly become real. "THEY" are Lexus. Everything else only matters because of them. The ownership experience is only as strong as the people representing the brand after the sale. I purchased seven vehicles from this dealership and meticulously maintained every one of them because, for years, these people made owning a Lexus feel like more than just owning a car. They made it feel like someone actually cared. That is the true value of a luxury brand. And if that culture ever disappears, customers notice it immediately. I am still a Lexus owner. And I'm still proud to be one. But Lexus should never forget: People build brands -- not buildings- maybe snacks- haha

This was my first time coming to Lexus of Winter Park for service since I usually go to the Orlando…read morelocation where I purchased my car. Honestly, getting an appointment lately has been frustrating because of the system change -- the website kept glitching and refreshing, and when I tried calling, no one picked up. Not the best first impression... but I'm glad I decided to stop by in person anyway. The dealership itself is very spacious, clean, and modern. The staff were friendly and welcoming, which made the experience much better. One of the advisors there was absolutely gorgeous -- seriously looked like she could be modeling -- but beyond that, everyone was professional and helpful. Even though there weren't any openings for the same day, they really worked with me to secure an appointment and made the process feel smooth after all the earlier frustration. I appreciated them taking the time to help instead of just turning me away. Overall, a very positive experience so far. Let's see how everything goes when I come back next week for the actual service, but first impressions inside the dealership were great!