Price was too high !!! Can get it cheaper most any place, including dealer. It's and oil change.read more

Let me begin by saying that the people here are pleasant, and if you are looking for an oil change,…read moreit seems fine. It isn't inexpensive, and they try to upsell you on lots of different things, but if you stick to your guns, you are in and out in a half hour with $100 oil/filter change. In my case, I always rotate tires with an oil change. My usual service place was backed up; couldn't get in before a long trip and I wanted to be sure I was on spot with my service interval before I left. After the oil/filter change, and batting away the upsells, the manager tells me they can't rotate my tires because my lug nuts are "swollen." So I never heard of that, asked him to show me, and what I saw was a scratched up lug cover from prior removal. He refused to perform the service. I went home, pulled out my lug wrench, and it fit the nuts just fine. I'm not really equipped to swap tires on my own anymore, so I went to another place a block or two from Valvoline. Although they thought it odd that I wanted a tire rotation alone, without the oil/filter change, they put it on the lift, and the tires were rotated ten minutes later. I'm frustrated because had they told me that they couldn't do them, I would have left; most places discount the bundled services. Wound up costing me more and taking more time. And the young man who impressed me with his manager title and six years experience left me questioning whether I'd use them again.

Travesty . I believe because I drive a Mercedes (cargo van not a fancy model,cost less than nice…read morepick up truck) these idiots thought they could sell me new brakes. Came in with a 2022 vehicle just recently serviced at Mercedes and these fucking dingbats tried telling me I need new rotors on the front of the my truck to pass inspection and that they are 36/1000 of an inch to thin . Lols, I was almost pissed then I remembered that I was at some corporate auto repair shop and these dudes are fucking coward idiots. These dudes are wiser than Mercedes techs in major Metropolitan areas ? . Yeah , tried to charge me almost 800.00 for brakes . It's comical I couldn't even be pissed . Stay away from these scum bags, especially in Sayre.

After being a customer at this location for several years, I think I will be taking my business…read moreelsewhere due to a couple of things that happened during my most recent two visits (which were some months back). The first issue was when I needed new shocks and whomever took care of my vehicle installed them backwards. I don't know how that even happened - that's something I would probably do if I attempted to repair my own car because I would have no idea what I was doing. I had to take the car back the following day due to the racket it was making and the person who helped me (different from the one who installed the shocks) had no idea how shocks got installed wrong either. Thankfully I was not charged for them to fix their error. The larger problem I had was being told after an inspection that my battery was dying and they really made it seem like it was going to conk out very, very soon, telling me it wasn't a matter of "if" it died, but "when" it died. I think that's true of any battery regardless of age, don't you? This was months ago, and hey guess what? My battery is still just fine. I was told that since my vehicle was an uncommon model that I needed a "special" $400 battery (but oh, installation would be free). A simple internet search showed me that there is nothing special about my vehicle and that there were three specific batteries that would be compatible with my car, the most expensive one being $330 and the cheapest one being about $250. I get that they probably need to jack up the price a bit to make a profit, but why the lying? Just tell me the battery is $250 and labor is $150. And why would I spend $150 to have a battery installed when AutoZone right down the street does it for free? Thest two incidents just left a bad taste in my mouth, and especially with the battery thing, I really felt like I was being taken advantage of because I'm a customer who pretty obviously is not car-savvy. I had mostly good experiences with this place over the years (with the exception of a 3-hour-long oil change a long time ago) and the staff has always been very polite and had even taken care of some very minor issues for me at no charge. But having replacement parts installed wrong by people who are supposed to know what they're doing followed by being misled about my battery and misled about the cost of a new one is just too much for me to justify continuing to entrust this garage with my vehicle.

Not trying to put blame on anyone but I've got a few problems. I've taken my Jeep in to get an oil…read morechange 3 separate times. Every time after there has been a problem with my Jeep. Every time the oil change last 2-3 hours. This last time it took 3 hours. When I went to go pick it back up one of the workers made a comment about how my Jeep is old. I'm just annoyed that I no longer have a car to drive and it's pretty weird that every time I go in something wrong happens in my Jeep.

About a month ago bought four tire for my husband for 750. Not even two weeks driving one tire…read morestarted have bubbles and they told him it was his fault ,and wouldn't give me full money back which was 170 .. would not advise going to them

Scheduled an online appointment through Mavis to get my oil changed and it was a good experience!…read moreThe only part that was a little confusing is which building to go to after I got the confirmation email, but there were people to point me in the right direction. The staff were very nice and the price was reasonable!

Horrible management…read more First, I had an appointment for a car inspection and they rescheduled me a few hours before the appointment, because one of their guys went home sick. Then after I waited for an hour at the rescheduled appointment, they came out and told me they aren't able to get to my car today. My appointment was at 1pm. You'd think they could have given me a call around noon telling me that, before I headed down to the shop. Even if they could have gotten to my car that day, waiting 4 hours for a car inspection is crazy. I won't be coming back.

BRANDON the service manager was very knowledgable and practical in his guidance. Definitely…read morerecommend this location if you need repairs.

This is a great location. Sometimes these chain stores are dicey but at least at this location they…read moredefinitely want repeat customers. I never feel like I'm getting pressured into unnecessary repairs, and they've always been fair and honest. Once they even referred us to a local garage that could do the work at a more reasonable cost!

Service is quick and they use Valvoline Synthetic oil !! Pleasant!! Location is convenient to me…read morealso!!

Do Not Go Here! Went to change my oil after getting it done here during the winter and they…read moretightened the oil filter down so tight I struggled to get it off with an oil filter wrench plus they forgot to put 5/6 the screws/tabs in for the skid plate that covers my oil filter and drain plug. On top of that it is extremely expensive, cost me $190 for an oil change for a simple 5 quart 0-20W change that took them 15 minutes.

I bring my vehicle here every time I have an issue with my car or just need an oil change. John is…read morethe one there that works on it and he is very friendly and knowlegeable. It's always done quick and with very reasonable pricing. I highly recommend this shop above anywhere else. I will add, I had purchased a car from Sun Auto in Cortland (which I will NEVER go to again!) When I went in for an inspection and oil change, he noticed my subframe was rotted out and told me so that I could get it fixed as soon as possible. If it wasn't for him, I would still be driving on an unstable subframe. I love Ithaca Auto Service! :)

My political bumper stickers came back from inspection sliced up, presumably with the box cutters…read morethey use for inspection sticker.

I had to pay for 2 oil changes in 1 week. I have been so satisfied in the past always 5 star…read moreservice. Last week I got an oil change and they said I needed rear differential fluid but the part was rusty so I would have to go to dealer. I went to the dealer this week and they gave me photo of cap leaking oil and said I had to do it again. Valvoline said they DO NOT CHECK if the cap is leaking so they would not refund me. What a mystery - they tried to do rear differential because that's revenue to them but they don't care if I leave the garage leaking oil?! Also the dealer verbally told me that I needed coolant and Valvoline said tough luck to that because the dealer didn't put it in the notes.

Yall not ready for this one for real. So mind you they said it was a 30 min wait but it felt like…read more10 years. but its whatever. so basically the assistant manager dylan changed the oil and james and the manager jacob. they changed the air filter or whatever thats fine. but tell me why the car broke down at a traffic light. and people had to push the car. And they left a tool in the car engine. but yall i cant give yall a 0 so ill give yall a 1.

Stopped in here on the recommendation of my sister and was super impressed! Jonathan had an very…read morewelcoming attitude and was very thorough with the car inspection. The entire process was less than 20 minutes and I was on my way. The other employees were friendly as well with their customers. I even found a $10 off coupon online to use! Next time I'm in the area I'll definitely return to this location!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Tunkhannock.

They helped us out in a pinch and got us back on the road quickly! Would definitely recommend.read more

Wonderful people great place to get your car donegreat price nice people very reliableread more