Always the best service! So grateful for Dawn and her team of experience staff. We have used them…read moretwice to purchase homes and I'm they will be only choice for any future needs.

I'm a customer. When you need to move on a refi or having…read morefinancing ready to go on a loan, you've usually made up your mind and these days, delays will cost you more. Acquiring solid financing, meaning your lender is anticipating your borrow begins with those people like Tom, Dawn, and Renae and the rest of C&S crew who can get you there by utilizing their knowledge and experience; and I mean really good experience, but yet staying connected and educating themselves and each other daily on the trends of the mortgage market. Their diligence to stay ahead of the game will be to your benefit. You can't just borrow anymore. If you don't know this, you should because you can lose your one chance at getting what you've worked so hard for by letting your loan app get run through the mill, so to speak, and it affecting your FICO. Some of us run real close between a decent score and a mediocre score, so don't throw away your FICO points on loose ends. Let this company package it nicely and most attractively. There is a lot of professional advocacy involved and intermingling between those colleague specialists involved in getting you that loan, and trusted relationships are at play in their circle of "know how's and know what's and know when's" so your loan application isn't flying around Willy Nilly in someone's internet space who cannot remember who you are by tomorrow. Many other companies have no personal interest nor liability to your securing money safely. It's a big risk and it's a real risk because your paperwork is moved via the internet to anyone they do not know. So it's not about speed as much as it is about completion. I myself, am not a wealthy borrower, but I am what you call a Quality Cheapskate; I want the best I can get for a fair price and Tom's humor and ability to communicate to me how to I can do that has given me a home that I thought I would never have again after divorce. Forget that; I'm better off than before. I have been a customer of this company for 10 years and Tom has never let me waste money because he does find the best way for his clients, and he's a guy who likes the big puzzle so a little maze never got in his way to bring a loan to completion. The one thing I do want to say, though they carry the complexities of accomplishing a good loan, as a client, it is soooo easy and most of your work you can do by scanning. There's very little or no running around. I have lived throughout the San Gabriel Valley as well as South OC and everything is done at home or on the phone and their system is very securely encrypted. Even the Notary can come to you if you want. I've met my Notary in front of a food truck in LA during lunch hour in DTLA while being a train commuter from Irvine. I just simply did not have the time so they sent the paper to me. I highly recommend this company and thee nicest people who work hard everyday and know how to relate to their diverse customer lifestyles, so there is no reason to think it will be impossible for you. Nancy Snyder PS I'm not correcting any grammar...

Full circle home loans was an absolute joy to work with. The transition of buying a home was so…read moresmooth and easy. My wife and I would definitely use there services on our next home. Thanks everyone at Full circle.

The only mortgage lender I would use from here on out. Seth is honest, knowledgeable, and truly…read morecares for his customers. He spoke to me about some concerns about the deal to make sure I was aware, and I don't think any other lender would have done that because they would just want the deal. They have competitive interest rates and even matched the fees I quoted. His team, Summer and Bernie, were organized, communicative, and so quick that we were able to close in 21 days. Can't thank them enough.

Just closed on a HELOC with the best rate I found (by far). The process was super easy- I kept…read morewondering what the catch was. Justin was very responsive and easy to work with. I highly recommend this company!

Great team and very professional They are really…read moreinformative too and quick to follow up

Great experience with this place. Helped me get more money from my last years income tax as well…read more Will always come to this place for income tax! The people are nice too!!!

I've been coming here for about 12 years now and I'm not looking to go anywhere else for my tax…read morepurposes. Gabriel is my go to guy. He's very efficient and thorough. There hasn't been a question that I've asked that he didn't have the answer to. I highly recommend scheduling an appointment because they book up quick.

You want Armando in your team today!…read more He saved us a lot of headaches getting a pre-approval form BEFORE we shopped around for property. Other loan officers do it wrong and just let their clients go out with just a pre-qualification form, which isn't an accurate number of what a person can afford. Armando also helps keep all the necessary paperwork submissions stress-free. The truth is that part of the normal process of getting a home requires a lot of back and forth about income and bank statements, but Armando's great attitude makes these communications easy to have. He is very knowledgeable about the industry, organized, adaptable, and responsive to help clients navigate the complex loan process smoothly and build trust. As a non-citizen, I cannot give my trust away so easily. But Armando earned it. He even helped us get a better interest rate right before closing escrow, saving us thousands over the years. I am now the proud owner of a multi-family home in Los Angeles. The whole process took two months - si se pudo! And Armando is still available to answer any questions even after closing. Thank you, Armando. In two years, I will be circling back for more property once I can make another downpayment. But I am recommending everyone I know to him today. :)

Armando and the whole team were so helpful during the loan process, specially Melanie, thank you…read moreMelanie for helping us with all the paperwork requirements. Armando thank you for the communication, and all around smooth process. Im Definitely recommending you guys to anyone that is the the process of buying a home. A++ customer service! Thank you Super Mortgage Bros! Ray.

I had a surprisingly pleasant experience at Navy Federal (West Covina). The Staff Member (Kim)…read morewent above and beyond. Kim assisted my issue professionally, efficiently, and kindly. Kim spoke in a friendly tone with an exceptionally bright smile that's usually reserved for Disneyland. I arrived at Navy Federal (West Covina) on Friday (around 4:50PM - Near Closing Time). It's located at the Eastland Center, so the lot is big. Parking is easy. As mentioned, I was helped by a wonderful staff member (identified as Kim). My Navy Federal Card had been tearing/ripping lately from constant use, so on a whim, I entered the business to ask about a card replacement. Kim fixed my problem within a three minutes or less. FAST!! Despite the soon-to-be arriving closing time, Kim offered to quickly tape up my Navy Federal card. Then, once that didn't work, Kim immediately checked my ID and handed me a brand new replacement with no charge. Throughout the entire process, Kim's demeanor felt welcoming, friendly, and exceptional. Regarding the location, Navy Federal (West Covina) felt very clean and very safe. There's plush seating. And the process felt seamless. Thank you, Kim!

Who manages this business? A simple online cashier's check for the third time has required me to…read morespend more time inside than I would like. The first time, I was the lucky customer whose system failed to print the check. I spent 40 minutes waiting for them to figure out how to print my cashier's check. On my second visit, I came in and was told by the receptionist to get in line, along with the two ladies with whom she was having a conversation. This also resulted in a 30-minute wait. Today, I came in and, once again, the receptionist asked me to get in line. At this point, I asked why I was not given the cashier's check by her rather than waiting in line for two other parties. This is the reason I order online for quick pickup. Her response was, "We don't do that here." I proceeded to get in line. Upon reaching the cashier, I was asked to swipe my card, which I should not have had to do since my initial response was that I was there to pick up a cashier's check, and I handed her my identification. Basic customer service has failed multiple times. Moving forward, I will conduct my business at the Long Beach branch, which is over 20 miles from home but conveniently located along my commute. Please fix these issues at the West Covina location, especially since your representatives play a major role in serving the military community, both on base and off.

stole my money. i made a complaint to state board. i had a flood and my insurance company made a…read moretimely payment by check with my mortgage company as co-endorser. freedom mortgage has had my check for over a month!!!! i cannot live in house, i cannot get any sub contractor work done as i have no money to do it, they have my money. i keep trying to get them to send it, and they keep saying.. "it takes 12-18 business days". still waiting over a month! stay away at all costs.

I was contacted by multiple representatives from Freedom Mortgage, including Ryan Forbeck, Eric…read moreTonia, Justin Kuo, Lucas Chestnut, and Michael Doncsecz, but none of them ever responded to my follow-up calls or emails. Their lack of responsiveness and communication is not only extremely unprofessional and strange but it was a crystal clear indication to take my business elsewhere. You were warned -- stay away from this scam company.

Not having met the staff at Gem Mortgage in Solvang, CA, I am writing a review from a business…read moreperspective. As the seller of a recent property transaction for which this lender provided 'pre-approved' funding to the buyer, I was not impressed with how the loan process was handled. Delays because of insufficient underwriting staff, caused needless anxiety and expense to both parties. At a time when mortgage rates are at an all-time low, and demand for new and refinance funds high, this lender was not prepared to handle the load thereby passing their inadequacies on to the customers involved. This is not good business. In light of the demands on essential businesses and those who were forced to cut staff or close completely in response to COVID-19, mortgage banking business increased. Lenders should have been hiring staff to meet demand, not the opposite. It's not likely I would recommend Gem Mortgage in Solvang, CA however, the banker did offer to "speak with the Seller" to explain the delays to our realtor, thus two stars. Thank you.

We found Mr. Chris Haun through the Housing Authority website because GEM is familiar with the MCC…read moreand other first time home buying programs. Turns out Chris is extremely knowledgeable in his field. Getting to know him in a few weeks solidified my trust in him as a person and his company. We were only browsing homes but quickly got an offer received. Chris switched gears quickly from the pre-approval process to the getting the actual loan. From our first meeting with Chris until the end, the level of service and professionalism was truly a 5 star experience. He took the time to educate us on the home buying process from start to finish. When our offer was accepted and we went into escrow, Chris was extremely resourceful every step of the way. Chris was always available if we had questions or concerns. The overwhelming process of home buying seemed to subside as Chris was sure to carefully explain each document with responsive emails and phone calls. Seriously, I'm not recommending to do this but if you were to call him at 2am , he would probably answer! That's how responsive he is. We are first time home buyers and I can't thank Chris enough for making this long and complicated process more enjoyable and become an amazing learning experience! Chris will be a resource for life as we will have questions about the housing market in years to come whether we refinance or take out a loan equity. Chris' rates are very competitive but not the absolute cheapest. I'm as cheap as they come but Chris and his expertise is worth every penny. You do not want to be cheap in your first home buying experience.

Andrew Q. and his team were instrumental in getting my loan approved for my small business. He…read moreworked with me well, got me approved, and made it happen, after other mortgage brokers said they could, and could not. I strongly recommend him and his team.

I can't thank Andrew and his team enough. What once felt impossible--owning multiple homes--he made…read morepossible for me and my son. We closed on two properties this year, and the entire process was smooth, professional, and stress-free. He goes above and beyond, always available to answer questions, explain details, and guide me step by step. His knowledge, patience, and dedication show he truly cares about his clients' success--not just closing deals. Because of him, I've been able to build generational wealth and give my son a better future. I'm already planning for the next property with full confidence he'll get it done. If you're looking for someone trustworthy, hardworking, and results-driven--this is the person you need on your team. Highly recommend!

I highly recommend this mortgage company to anyone looking to buy their home. Hank is a great…read moreresource with many years of experience and is a pleasure to work with. I greatly enjoyed the hybrid signing process that allowed for many documents to be signed online.

Hank and the entire team were amazing and helped make the process of getting our dream home a…read morereality. Transparent, helpful, accommodating and genuine are just a few adjectives to describe how amazing GEM is. Also worked so hard in finding the absolute best rates for us. HIGHLY RECOMMEND